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Remote Inmate Call Monitoring Jobs in Arizona (NOW HIRING)

USAA

Mortgage Loan Officer - Contact Center

Phoenix, AZ · On-site +1

$45K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call ...

USAA

Mortgage Loan Officer - Contact Center

Phoenix, AZ · On-site +1

$45K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call ...

USAA

Mortgage Loan Officer - Contact Center

Phoenix, AZ · On-site +1

$45K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call ...

Cableone

Business Inside Sales Manager

Phoenix, AZ · On-site +1

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ ... call reviews, one on ones, team meetings, and consistent follow up. * Monitor key performance ...

Kaizen Advance

Client Support Agent - 2026

Yuma, AZ · Remote

$11 - $15/hr

... with work-from-home (remote) opportunities. We are onboarding independent customer service ... call details and outcomes Meet attendance, quality, and performance benchmarks Maintain compliance ...

Corvel

Telehealth Coordinator Lead

Phoenix, AZ · Remote

$19.24 - $31.04/hr

This is a remote role but requires residency in Arizona or Virginia. The work schedule for this ... Monitor work queue status of visits processed; make recommendations for action plans to improve ...

Cohere

Regional Director, Partnerships

Phoenix, AZ · On-site +1

$130K - $135K/yr

Description Regional Director Phoenix, Arizona (Hybrid/Remote) $130,000-$135,000 annually + Annual ... Monitor operational performance, key metrics, and strategic initiatives while identifying ...

Valley Metro, AZ

Budget Program Manager

Phoenix, AZ · On-site +1

$86K - $129K/yr

Human Resources reserves the right to call only the most qualified applicants to the selection ... Monitor and oversee budget execution through forecasting, budget-to-actual analysis, and ...

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Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Arizona? The most popular types of Inmate Call Monitoring jobs in Arizona are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in Arizona? For Remote Inmate Call Monitoring jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Arizona look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Arizona are:
What cities in Arizona are hiring for Remote Inmate Call Monitoring jobs? Cities in Arizona with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Mortgage Loan Officer - Contact Center

Mortgage Loan Officer - Contact Center

USAA

Phoenix, AZ • On-site, Remote

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

USAA rating

8.3

Company rating: 8.3 out of 10

Based on 259 frontline employees who took The Breakroom Quiz

39th of 148 rated banks

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

    Step into a role where your expertise helps members achieve one of life's biggest milestones-homeownership. As a dedicated Loan Officer, you'll deliver a highly personalized experience by guiding members through tailored mortgage solutions that support their financial security. You'll build strong relationships, connect with members across multiple channels, and influence outcomes through thoughtful recommendations and a deep understanding of their needs.

    This is a high-impact, performance-driven role within a fast-paced, high-volume environment that calls for a driven, high-capacity professional who thrives on delivering results. In return for your focus and performance, you'll have the opportunity to significantly increase your total earnings.

    We offer a competitive compensation package that includes a strong base salary combined with performance-based incentives tied directly to individual production and results. This role includes a structured ramp-up guarantee to support you as you establish your pipeline. With consistent performance, there is substantial earning potentialand the opportunity to grow both your career and total compensation over time. Incentive earnings will vary based on individual performance, experience, and business conditions, reinforcing that outcomes are driven by results and not guaranteed.

    We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Phoenix Office.

    Relocation assistance is not available for this position.

    What you'll do:

    • Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement.
    • Based on predetermined requirements, assesses, and grants or rejects mortgage applications.
    • Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence
    • Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status.
    • Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled.
    • Develops and maintains successful partnerships with Real Estate Agents.
    • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

    What you have:

    • High School Diploma or General Equivalency Diploma required.
    • 1-2 years of experience as a Loan Officer or in a comparable sales role
    • Acquisition and maintenance of applicable licenses/state registrations as required.

    What sets you apart:

    • Experience driving mortgage sales in a fast-paced, high-volume contact center
    • 2+ years of sales and/or high-volume contact center experience
    • Active or prior NMLS license/registration
    • US military experience through military service or a military spouse/domestic partner
    • Proven success in a high-volume, metrics-driven call center environment (e.g., conversion, call quality, adherence, sales goals)
    • Experience managing inbound and outbound loan inquiries in a call center, including application intake, pre-qualification, and funding support
    • Background in a bank, credit union, or lending contact center, with working knowledge of mortgage products and regulatory requirements
    • Strong consultative sales skills in a call center setting, with the ability to educate customers while balancing customer experience and production goals
    • Proficiency with LOS, CRM systems, and call center technologies

    Compensation range: The base salary for this role is $45,000.00 annual with a tiered incentive program.

    USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

    Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

    Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

    The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

    Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

    For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

    Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

    USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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