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Hourly Inmate Call Monitoring Jobs in Arizona (NOW HIRING)

Our premier service consultant position earns $26.21 hourly + commissions if all sales goals are ... AT&T will provide the equipment you'll need to get started! (keyboard, monitor, computer, mobile ...

Detention Officer II

Bisbee, AZ · On-site

$32K - $36K/yr

Position is open until filled and may close anytime without notice RATE OF PAY: $22.88 hourly plus ... Must successfully complete Cochise County Sheriff's Department firearms qualification and inmate ...

Detention Officer II

Bisbee, AZ · On-site

$22.88/hr

Position is open until filled and may close anytime without notice RATE OF PAY: $22.88 hourly plus ... Must successfully complete Cochise County Sheriff's Department firearms qualification and inmate ...

Monitors call-ins and use of overtime. * Monitors staff compliance with facility policies and unit ... Ensures adequate supplies and pharmaceuticals to meet the needs of the detainee/inmate population.

Monitors call-ins and use of overtime. * Monitors staff compliance with facility policies and unit ... Ensures adequate supplies and pharmaceuticals to meet the needs of the detainee/inmate population.

Monitors call-ins and use of overtime. * Monitors staff compliance with facility policies and unit ... Ensures adequate supplies and pharmaceuticals to meet the needs of the detainee/inmate population.

Monitors call-ins and use of overtime. * Monitors staff compliance with facility policies and unit ... Ensures adequate supplies and pharmaceuticals to meet the needs of the detainee/inmate population.

Monitors call-ins and use of overtime. * Monitors staff compliance with facility policies and unit ... Ensures adequate supplies and pharmaceuticals to meet the needs of the detainee/inmate population.

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Hourly Inmate Call Monitoring information

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.
What are the most commonly searched types of Inmate Call Monitoring jobs in Arizona? The most popular types of Inmate Call Monitoring jobs in Arizona are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Arizona? For Hourly Inmate Call Monitoring jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Arizona look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Arizona are:
What cities in Arizona are hiring for Hourly Inmate Call Monitoring jobs? Cities in Arizona with the most Hourly Inmate Call Monitoring job openings:
Infographic showing various Hourly Inmate Call Monitoring job openings in Arizona as of July 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 100% In-person job distribution.

Detention Support Specialist (Grade 7)

Yuma County, AZ

Yuma, AZ • On-site

$20.26 - $25.32/hr

Full-time

Medical, Dental

Re-posted 24 days ago


Job description

Salary: $20.26 - $25.32 Hourly
Location : Sheriff's Office, 141 S. 3rd Ave., Yuma, AZ
Job Type: Full Time
Job Number: 11ND
Department: Sheriff's Office
Opening Date: 06/08/2026
Closing Date: Continuous
Job Summary
This position is advertised from the minimum to the mid-point hourly rate. Salary will be determined on education and experience at the time of offer.
**Applications are sought on behalf of the Sheriff's Office in Yuma County. Yuma County Human Resources does not review any applications submitted for this position. All applications are forwarded to Sheriff's Office in Yuma County**
NATURE OF WORK
Under general supervision, performs administrative and office support work of moderate difficulty within the Yuma County Detention Center; this position has department specific responsibility.
Nature of Work
(Illustrative Only) Receives and reviews inmate booking forms and other documents received from arresting officers; processes bookings by reviewing, verifying and entering information into the computer system using a variety of data screens; verifies basic information on inmate, such as, name, physical description, and address; enters property information; creates new manual file jackets or updates existing jackets to record all changes in status of an inmate, such as transfers, court dates, release or change in charges; pulls manual file jackets when required for use in court updates and transfer processes; maintains accurate manual or electronic notes and documentation; receives, examines, and interprets court orders and release documents to verify validity of each prisoner release; follows guidelines of legal jurisdiction, court mandates and departmental policy in processing the release of inmates; releases property/monies as needed; schedules inmate visitation; conducts automated criminal history checks on visitors; provides visitors with clear, verbal instructions to direct movement or provides information in accordance with policies and procedures; monitors and assesses activity/movement around the booking/visitation areas on an ongoing basis; reports security violations or emergency situations; receives, formats, composes and types routine correspondence, documents and reports; receives and sends information to and from other agencies and jurisdictions; prepares follow-up correspondence or calls to obtain additional information or to respond to inquiries; checks and completes various records, forms, and documents to maintain accurate information; operates a variety of office machines, security cameras, audio and communication equipment, to include two-way radios; answers routine and extraordinary questions from employees, other law enforcement agencies, and the public by providing responsive, high quality service and information that is accurate, complete and up-to-date; directs callers to the correct person or work group; prepares and processes confidential and sensitive documents; maintains absolute confidentiality of work-related issues, inmate records, and other restricted information; compiles reports and summaries of work; receives funds from the public for inmates' accounts; contacts supervisor, emergency medical personnel or law enforcement officers as needed to respond to situations; monitors that firearms, ammunition and other weapons are secured in a gun locker; may assist with special projects, program assignments, and research studies; regular and reliable attendance is required; performs other duties as assigned.
Experience and Education
High School Diploma or GED equivalent; plus coursework in administrative/office procedures AND three (3) years of administrative/office work experience; OR and equivalent combination of education and experience; preferred typing/keying skill of at least 50 words per minute (wpm); must be level "A" ACJIS Network Terminal Operator Certified or obtain certification within six (6) months of hire. ADDITIONAL REQUIREMENTS: May be required to successfully complete a background check, polygraph, and drug test prior to appointment.
Knowledge, Skills and Abilities
Knowledge of: County policies and procedures; Sheriff's Office policies and procedures; business English, spelling, arithmetic, punctuation and grammar; modern office practices, procedures, and equipment; office computer hardware and software applications.
Skills in: Effectively dealing with public inquiries; making arithmetic computations with speed and accuracy; maintaining records and preparing reports; handling confidential information with discretion; the operation of various modern office machines/equipment, security cameras, and audio/communication equipment.
Ability to: Maintain filing/records systems; work independently with minimal supervision; establish and maintain effective working relationships with supervisors, employees, other agencies and the public; follow written and verbal instructions; communicate effectively verbally and in writing; perform the essential functions of the job specifications with or without reasonable accommodation.
WORK ENVIRONMENT/PHYSICAL DEMANDS: (Illustrative Only) Work is performed in a secure detention facility; work a variety of scheduled shifts, weekends and holidays, and irregular hours; work in confined spaces for prolonged periods of time; occasional lifting, carrying, pushing, and/or pulling; some stooping, kneeling, bending, crouching, and/or crawling; visual and muscular dexterity to operate: computer and office equipment, two-way radio and telephone; annual TB skin testing.
EOE/AA/ADA/M/F/V/D DRUG FREE WORKPLACE
Medical Coverage Category
The YCEBT is a self-funded medical plan administered by BlueCross BlueShield of Arizona (BCBSAZ). The employee is able to select from two (2) medical plan options with six (6) tiers that will best suit the employee's needs, dependents or families.
Plan Option 1: Preferred Provider Option A (PPO) or PPO A 1100 deductible. Employees who participate in the "Wellness Incentive" will receive a $30 monthly premium reduction by completing a preventative visit.
Plan Option 2: High Deductible High Plan - Health Savings Account (HDHP-HSA) with a 1700 deductible. Employees who participate in the "Wellness Incentive" will receive a $30 monthly premium reduction by completing a preventative visit.
Employer contributes a total of $800.04 to employees Health Savings Account. If employees select Employee only and participate in the "Wellness Incentive" employees can receive up to 360.00 contribution to a Limited Purpose FSA card to be used for medical or dental purposes.
International Medical Solutions (IMS): IMS is available to employees who are enrolled in YCEBT Medical PPO Plan A and HDHP. Members enrolled in the PPO plan can pay as little as $5 copay for doctor visits & prescription drug services, with no maximum cap. High Deductible Health Plan (HDHP) pay toward their deductible until is met. After the deductible is satisfied, the plan will pay 80% of the services covered, and the member will be responsible for the remaining 20% coinsurance.
This position may be retirement eligible, if you have any questions contact Recruitment division at 928-373-1013 or visit https://www.yumacountyaz.gov/government/human-resources/benefits/retirement for more information.
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