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Hourly Inmate Call Monitoring Jobs in Arizona (NOW HIRING)

JOHNSON HOSPITALITY GROUP

General Manager

Tucson, AZ · On-site

Review top and target accounts and weekly call reports with sales staff * Review room inventory ... Monitor negotiated rates * Ensure proper selection, training, counseling, and motivation of hourly ...

City of San Luis, AZ

Communications Officer

San Luis, AZ · On-site

$22.38/hr

Monitor emergency and general support radio frequencies. * Receive emergency (911) and non ... Record call information and track unit status into the computer-aided dispatching system. * Provide ...

CopilotIQ

New Member Specialist

Phoenix, AZ · Remote

$16.50 - $20.50/hr

The ideal candidate is comfortable with high daily call volume, follows word tracks closely, and ... This is a remote, non-exempt (hourly) work-from-home role operating Monday through Friday. What you ...

Erm

Field Biologist (Field Based)

Scottsdale, AZ

... monitoring for project efforts throughout Arizona . This role is a temporary, hourly field-based ... We call this capability our "boots to boardroom" approach for its comprehensive service model that ...

ERM

Field Biologist (Field Based)

Scottsdale, AZ

... monitoring for project efforts throughout Arizona . This role is a temporary, hourly field-based ... We call this capability our "boots to boardroom" approach for its comprehensive service model that ...

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Hourly Inmate Call Monitoring information

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.
What are the most commonly searched types of Inmate Call Monitoring jobs in Arizona? The most popular types of Inmate Call Monitoring jobs in Arizona are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Arizona? For Hourly Inmate Call Monitoring jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Arizona look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Arizona are:
What cities in Arizona are hiring for Hourly Inmate Call Monitoring jobs? Cities in Arizona with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in Arizona as of July 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 100% In-person job distribution.
Dedicated Coordinator

Dedicated Coordinator

Commercial Fire Protection, Inc.

Phoenix, AZ • On-site

$22 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

This position requires the skills and ability to provide project and service coordination and office administrative support. Job duties include customer service, preparing reports in spreadsheets, scheduling work orders, creating estimates and proposals for our internal Operations and Business Development teams. Candidate will work with the Portfolio Managers and installers to ensure consistent best in industry customer satisfaction.
Key Responsibilities:
• Handle incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites, and handling all general inquiries as required.
• Create and Dispatch Work Orders required for scheduling of planned maintenance and service.
• Complete Service Agreement work orders as required.
• Monitor and follow up on work orders.
• Administer the check in/checkout process of technicians in accordance with company safety policy and advise supervisors of any missing/late technicians.
• Procure Parts/Materials for service work orders.
• Provide Service Quotes to customers with the assistance of the Service Supervisor.
• Schedule and follow up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors.
• Establish and maintain a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback.
• Create reports.
• Perform other duties and responsibilities as requested or required.
Required Skills & Experience:
• Exceptional telephone and personal customer service skills and ability to work under pressure.
• Excellent Microsoft Outlook, Excel, and Word skills.
• Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
• Excellent attention to detail.
• Strong verbal, written and interpersonal communication skills.
• Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
• Shows initiative regularly engages in proactive behavior and looks for opportunities.
• Strong ability to facilitate a collaborative working environment for customers and team members.
• Minimum 2 years office admin and customer service experience
• High school diploma or GED equivalent
• At least 1 year experience in service dispatch and customer service.
• Fire and life safety industry knowledge
BENEFITS:
Commercial Fire Protection is pleased to offer a competitive compensation package which includes
Competitive hourly rate, medical and dental 100% paid by the Company, vision,401k, life insurance,
paid time off and holidays, supportive team environment, laptop, tuition reimbursement, and career
advancement opportunities.
All qualified applicants to Commercial Fire Protection are considered for employment without regard to
race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's
status or any other protected characteristic.

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