ZipRecruiter

Log In

1

Hourly Inmate Call Monitoring Jobs in Arizona (NOW HIRING)

Owens & Minor, Inc.

BRANCH COORDINATOR

Peoria, AZ · On-site

$19.60 - $20.96/hr

Job Summary We are seeking dynamic and detail-oriented Call Center Process Qualification ... May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and ...

One

Customer Service, Team Lead

Phoenix, AZ

Call Center Manager Job Type: Full-time, Hourly FLSA Status: Non- Exempt Location: Phoenix, AZ ... The Team Lead monitors day-to-day operations, provides coaching and development, and helps drive ...

Owens & Minor

BRANCH COORDINATOR

Peoria, AZ

$19.60 - $20.96/hr

Job Summary We are seeking dynamic and detail-oriented Call Center Process Qualification ... May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and ...

MedPro Healthcare Staffing

PCU/Step-down Nurse

Phoenix, AZ

$2.03K - $2.74K/wk

Monitor and assess patients who aren't unstable enough to need ICU care. * Utilize computer ... If qualified and interested, please call 954-740-8789 for immediate consideration. MedPro Staffing ...

GRAND PACIFIC RESORTS INC

Client Service Lead AZ

Tucson, AZ · On-site

$20 - $25/hr

Experience with call center phone systems, monitoring and reporting software * Ability to learn and ... Hourly GROOMING All team members must maintain a neat, clean and well-groomed appearance (specific ...

AT&T

Inside Sales Representative

Mesa, AZ · Hybrid

$62.68K/yr

... hourly + commissions if all sales goals are met. With our uncapped commission opportunities ... call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.

Kelso Industries

General Laborer

Phoenix, AZ · On-site

$16 - $19.75/hr

Monitor inventory levels and notify management when restocking is needed. Material & Inventory ... Stage and place material kits on the will-call shelf. Assist in returning unused materials to ...

Allure Skin and Laser LLC

Be Seen First

Front Office /Assistant Manager Patient Experience

Queen Creek, AZ · On-site

$18 - $22/hr

Manage incoming calls, check and respond to voicemails, and monitor/respond to inquiries sent to ... At least 1 per day with a clear call to action (book an appointment, visit website, subscribe)

Walgreens

Group Supervisor Fulfillment Center

Tolleson, AZ · On-site

$56.80K - $91.10K/yr

Monitors and reviews the day-to-day work of team members. Job Responsibilities: * Resolves and/or ... The actual hourly salary within this range that you will be offered will depend on a variety of ...

Allure Skin and Laser LLC

Be Seen First

Front Office /Assistant Manager Patient Experience

Queen Creek, AZ · On-site

$18 - $22/hr

Manage incoming calls, check and respond to voicemails, and monitor/respond to inquiries sent to ... At least 1 per day with a clear call to action (book an appointment, visit website, subscribe)

next page

Showing results 1-20

People also search for

All JobsHourly Inmate Call Monitoring JobsHourly Inmate Call Monitoring Jobs in Arizona

Hourly Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as an Hourly Inmate Call Monitoring professional, and why are they important?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced by someone working in Hourly Inmate Call Monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the most common jail jobs?

Common jail jobs include correctional officers, detention deputies, and inmate program coordinators. These roles involve security, supervision, and inmate management, often requiring training and certification in correctional procedures. Other positions may include administrative staff, medical personnel, and facility maintenance workers.

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What are the most commonly searched types of Inmate Call Monitoring jobs in Arizona? The most popular types of Inmate Call Monitoring jobs in Arizona are:
What are popular job titles related to Hourly Inmate Call Monitoring jobs in Arizona? For Hourly Inmate Call Monitoring jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Hourly Inmate Call Monitoring jobs in Arizona look for? The top searched job categories for Hourly Inmate Call Monitoring jobs in Arizona are:
What cities in Arizona are hiring for Hourly Inmate Call Monitoring jobs? Cities in Arizona with the most Hourly Inmate Call Monitoring job openings:
Hourly Inmate Call Monitoring jobs near you
BRANCH COORDINATOR

BRANCH COORDINATOR

Owens & Minor, Inc.

Peoria, AZ • On-site

$19.60 - $20.96/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Owens & Minor rating

6.5

Company rating: 6.5 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

257th of 336 rated logistics

Job description

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
The anticipated salary range for this position is $19.60 - $20.96 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.
Job Summary
We are seeking dynamic and detail-oriented Call Center Process Qualification Coordinators to join our team. In this role, you will be instrumental in enhancing and maintaining efficiency of our call center operations, ensuring quality standards, executing insurance verification, referral qualification and supporting continuous improvement initiatives. Your expertise and experience will help optimize customer interactions, streamline workflows, and uphold exceptional service standard ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans. If you thrive in a fast-paced multi-tasking setting with a passion for customer support and process excellence, this opportunity is perfect for you!
Responsibilities .
  • Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.
  • Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
  • Collaborate with team members across departments to implement process improvements, trainings and monitor effectiveness over time.
  • Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally.
  • Support training initiatives by providing feedback on call handling techniques, communication skills, and adherence to phone etiquette.
  • Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
  • Collect credit card payments and billing information
  • Perform outbound customer satisfaction calls to patients and referrals.
  • May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.
  • May perform functional tests or setups
  • Maintain accurate documentation of process evaluations, quality self/team audits, time management, and improvement plans using Microsoft Office tools.
  • Assist in data entry tasks related to process assessments, customer feedback, and performance tracking to ensure data integrity.
  • Maintain time management & take initiative in process resolution
  • Performs other duties as required

Requirements
  • Prior experience in call center operations or customer support roles with a focus on quality assurance or process evaluation.
  • Strong communication skills with the ability to clearly articulate findings and recommendations.
  • Knowledge of technology systems, data entry procedures, and phone etiquette best practices.
  • Demonstrated analysis skills with attention to detail when reviewing customer interactions and operational data.
  • Intermediate to advanced computer skills and proficient working within multiple systems at once
  • Ability to handle multiple tasks efficiently while maintaining high standards of accuracy, production and professionalism.
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)

MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
  • High School Diploma or equivalent
  • At least one-year related work experience

SKILLS, KNOWLEDGE AND ABILITIES
  • Organizing
  • Problem Solving/Analysis
  • Patient Focused
  • Teamwork
  • Time Management/Multi-tasking
  • Effective communication in person, on the phone and electronically

Computer Skills
  • Intermediate to advanced computer skills
  • Proficient working within multiple systems at once

Language Skills
  • English (reading, writing, verbal)

Mathematical Skills
  • Intermediate level math skills

PREFERRED QUALIFICATIONS
Education and/or Experience
  • At least two years' experience in an office environment, healthcare setting or call center
  • Experience utilizing multi-line phone-system.

PHYSICAL DEMANDS
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
  • The employee uses computer and telephone equipment.
  • Specific vision requirements of this job include close vision and distance vision.
  • Regularly required to use hands to write, use computer or handheld device (tablet), telephone and use a document imaging system and manipulate documents.
  • Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values.
  • Employee continually engages in activities that require talking and hearing.
  • This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
  • Strength Aspects:
    • Occasionally required to stand, lift, push or pull objects ranging from 10 lbs. - 40 lbs.

WORK ENVIRONMENT
  • Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Teammate Benefits
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are - through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.
Our benefits program includes:
  • Medical, dental, and vision care coverage
  • Paid time off plan
  • 401(k) Plan
  • Flexible Spending Accounts
  • Basic life insurance
  • Short-and long-term disability coverage
  • Accident insurance
  • Teammate Assistance Program
  • Paid parental leave
  • Domestic partner benefits
  • Mental, physical, and financial well-being programs

If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
#AccendraHealth

What Owens & Minor employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply