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Remote Inmate Call Monitoring Jobs in Alabama (NOW HIRING)

Transform9

Conversational Analyst

Birmingham, AL · On-site +1

Transform9 builds AI agents that answer every call for physician practices - scheduling ... Monitor agent performance after changes ship and measure their impact * Surface trends and ...

Transform9

Conversational Analyst

Birmingham, AL · On-site +1

Transform9 builds AI agents that answer every call for physician practices - scheduling ... Monitor agent performance after changes ship and measure their impact * Surface trends and ...

Transform9

Core Platform Engineer

Birmingham, AL · On-site +1

... and call routing engine * Own features end-to-end: design, implementation, tests, deployment, and monitoring * Set and uphold engineering standards through code review, design feedback, and ...

Transform9

Core Platform Engineer

Birmingham, AL · On-site +1

... and call routing engine * Own features end-to-end: design, implementation, tests, deployment, and monitoring * Set and uphold engineering standards through code review, design feedback, and ...

Transform9

Account Manager, Enterprise

Birmingham, AL · On-site +1

Transform9 builds AI agents that answer every call for physician practices - scheduling ... Monitor account health and intervene early on risk signals * Identify expansion opportunities - new ...

Transform9

Account Manager, Enterprise

Birmingham, AL · On-site +1

Transform9 builds AI agents that answer every call for physician practices - scheduling ... Monitor account health and intervene early on risk signals * Identify expansion opportunities - new ...

Transform9

Integration Engineer

Birmingham, AL · On-site +1

$97K - $131K/yr

Transform9 builds AI agents that answer every call for physician practices - scheduling ... Own integration reliability - build robust error handling, retry logic, and monitoring for critical ...

Transform9

Integration Engineer

Birmingham, AL · On-site +1

$97K - $131K/yr

Transform9 builds AI agents that answer every call for physician practices - scheduling ... Own integration reliability - build robust error handling, retry logic, and monitoring for critical ...

Transform9

Infrastructure / DevOps Engineer

Birmingham, AL · On-site +1

$49.50 - $67.75/hr

Transform9 builds AI agents that answer every call for physician practices - scheduling ... Monitor platform health, define SLOs/SLAs, and build alerting and observability tooling * Respond ...

Transform9

Infrastructure / DevOps Engineer

Birmingham, AL · On-site +1

$49.50 - $67.75/hr

Transform9 builds AI agents that answer every call for physician practices - scheduling ... Monitor platform health, define SLOs/SLAs, and build alerting and observability tooling * Respond ...

Together Women's Health, LLC

Medical Scheduler

Madison, AL · Remote

$15.75 - $20/hr

Medical Scheduler (Primarily Remote) North Alabama OBGYN Associates | A Partner Practice of ... Monitor voicemail and return patient calls promptly. * Manage patient portal requests related to ...

Together Women's Health, LLC

Medical Scheduler

Madison, AL · Remote

$15.75 - $20/hr

This is a primarily remote position requiring an initial in-office training period, along with ... Monitor voicemail and return patient calls promptly. * Manage patient portal requests related to ...

ARLINGTON HOLDING COMPANY

REGIONAL MANAGER

Huntsville, AL · Remote

$77K - $104K/yr

Remote - Regional Travel Required | Full-Time | Exempt About the Role At Arlington Properties ... If you thrive on variety -- one day coaching a property manager through a tough personnel call, the ...

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All JobsInmate Call Monitoring JobsRemote Inmate Call Monitoring JobsRemote Inmate Call Monitoring Jobs in Alabama

Remote Inmate Call Monitoring information

What are the key skills and qualifications needed to thrive as a Remote Inmate Call Monitoring Specialist, and why are they important?

To thrive as a Remote Inmate Call Monitoring Specialist, you need attention to detail, strong listening skills, and familiarity with legal and correctional procedures, often backed by a high school diploma or relevant experience. Proficiency in call monitoring software, recording systems, and secure data management tools is typically required. Strong ethical judgment, discretion, and effective communication are vital soft skills for handling sensitive information and collaborating with law enforcement or correctional staff. These skills ensure accurate monitoring, compliance with regulations, and the protection of privacy and security within correctional environments.

What are some common challenges faced in a Remote Inmate Call Monitoring position, and how can they be managed effectively?

Remote Inmate Call Monitoring professionals often encounter challenges such as managing large volumes of calls, maintaining focus during lengthy monitoring sessions, and handling sensitive or distressing conversations. To manage these challenges effectively, it's important to develop strong attention to detail, utilize robust call management software, and follow established protocols for flagging suspicious or concerning communications. Regular communication with supervisors and team members can also provide support and ensure that protocols are consistently followed, helping to maintain both compliance and personal well-being.

What is the difference between Remote Inmate Call Monitoring vs Inmate Records Technician?

AspectRemote Inmate Call MonitoringInmate Records Technician
CredentialsBasic security or monitoring certifications, background checksHigh school diploma or GED, data entry skills
Work EnvironmentRemote, security-focused, correctional facilitiesOn-site or administrative office, correctional facilities
Industry UsageLaw enforcement, correctional agencies, private monitoring servicesCorrectional facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring security complianceMaintaining inmate records, data management

Remote Inmate Call Monitoring involves overseeing inmate communications remotely to ensure security, while Inmate Records Technicians handle inmate data and records. Both roles are essential in correctional settings but differ in responsibilities, environment, and required skills.

What is remote inmate call monitoring?

Remote inmate call monitoring is the process of listening to, recording, and analyzing phone calls made by inmates in correctional facilities from a remote location. This job involves ensuring that calls comply with legal and facility regulations, identifying potential security threats, and documenting any suspicious activity. Monitors typically use specialized software to access call recordings and may be required to produce reports or transcripts as needed. The role is important for maintaining facility security and supporting investigations.
What are the most commonly searched types of Inmate Call Monitoring jobs in Alabama? The most popular types of Inmate Call Monitoring jobs in Alabama are:
What are popular job titles related to Remote Inmate Call Monitoring jobs in Alabama? For Remote Inmate Call Monitoring jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Remote Inmate Call Monitoring jobs in Alabama look for? The top searched job categories for Remote Inmate Call Monitoring jobs in Alabama are:
What cities in Alabama are hiring for Remote Inmate Call Monitoring jobs? Cities in Alabama with the most Remote Inmate Call Monitoring job openings:
Remote Inmate Call Monitoring jobs near you
Conversational Analyst

Conversational Analyst

Transform9

Birmingham, AL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.

Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.

Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.

About the role

Transform9's voice agents succeed or fail on the quality of their conversations. The Conversational Analyst studies how patients and agents actually talk - analyzing real call data to find where agents excel, where they break down, and how to make every interaction faster, clearer, and more human. You'll turn conversation data into the insights and design changes that improve agent performance across thousands of practices.

What you'll do

  • Analyze deidentified patient call transcripts and agent interactions to identify failure points, friction, and opportunities to improve
  • Define and track conversation quality metrics - containment, resolution, escalation, and patient experience
  • Design and refine conversation flows, prompts, and agent responses in partnership with product and engineering
  • Build and maintain taxonomies for intents, call types, and outcomes
  • Run qualitative and quantitative analysis to prioritize the improvements with the biggest impact
  • Partner with the Core Platform team to translate findings into agent behavior changes
  • Monitor agent performance after changes ship and measure their impact
  • Surface trends and recommendations to product and leadership

Location

Remote (US). If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote).

Requirements

  • 3+ years in conversation design, linguistics, data analysis, or a related analytical role
  • Strong analytical skills - comfortable working with transcripts, structured data, and metrics
  • Strong understanding of natural language, dialogue, and how people communicate
  • Ability to translate qualitative observations into concrete design recommendations
  • Excellent written communication and attention to nuance
  • Comfort working with product and engineering teams in a fast-moving environment

Nice to have

  • Experience with conversational AI, chatbots, voice assistants, or LLM-based products
  • Familiarity with healthcare, patient communication, or contact-center environments
  • Experience with SQL, Python, or data analysis and visualization tools
  • Background in linguistics, computational linguistics, or speech

Benefits

  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.

Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Note: the Transform9 team will only email you from a transform9.com email address.

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