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Remote Information Technology Assistant Jobs in Rochester, NY

Help Desk Support Specialist

Rochester, NY ยท Remote

$25 - $28.85/hr

Associates degree in computer science, information technology, or a related field Bachelors degree ... remote workforce, and an Employee Assistance Plan, just to name a few! If you feel this is the ...

Salesforce Developer

Farmington, NY ยท On-site +1

$54.75 - $72.50/hr

New York / North Carolina / Georgia / Florida / Connecticut (Hybrid / Remote) About the Role The ... Bachelor's degree in Computer Science, Information Technology, or a related field. * 3+ years of ...

Hospital Billing Analyst

Rochester, NY ยท Remote

$47.40K - $63.10K/yr

This is a primarily remote role supporting an enterprise Epic implementation, with minimal travel ... Bachelor's degree in information technology, business, healthcare, or a related field; or ...

GCP Engineer

Rochester, NY ยท On-site +1

Bachelor's degree in preferably Computer Science, Information Technology, Computer Engineering, or ... remote client service delivery. Recruiting for this role ends on 06/30/2026. Work you'll do As a ...

Bachelor's degree preferably in Computer Science, Information Technology, Computer Engineering, or ... remote client service delivery. Recruiting for this role ends on 06/30/2026. Work you'll do As a ...

GCP Manager

Rochester, NY ยท On-site +1

Bachelor's degree in preferably Computer Science, Information Technology, Computer Engineering, or ... remote client service delivery. Recruiting for this role ends on 06/30/2026. Work you'll do As a ...

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Remote Information Technology Assistant information

See Rochester, NY salary details

$11

$22

$38

How much do remote information technology assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote information technology assistant in Rochester, NY is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.22 per hour, depending on experience, location, and employer.

What is the difference between Remote Information Technology Assistant vs Remote Help Desk Technician?

AspectRemote Information Technology AssistantRemote Help Desk Technician
CredentialsBasic IT certifications (CompTIA A+, Network+)Basic IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, supporting internal teams or clientsRemote, providing technical support to end-users
Employer & Industry UsageBusinesses, IT service providers, tech support firmsIT support companies, corporate IT departments, tech service providers
Search & Comparison IntentUnderstanding entry-level IT support rolesTechnical support and troubleshooting roles

The Remote Information Technology Assistant and Remote Help Desk Technician roles share similar credentials and work environments, often supporting internal or external clients remotely. However, the IT Assistant may have broader responsibilities, including administrative tasks and basic troubleshooting, while the Help Desk Technician primarily focuses on resolving end-user technical issues. Both roles are essential in IT support, with overlapping skills but different primary functions.

What are the most commonly searched types of Remote Information Technology jobs in Rochester, NY? The most popular types of Remote Information Technology jobs in Rochester, NY are:
What are popular job titles related to Remote Information Technology Assistant jobs in Rochester, NY? For Remote Information Technology Assistant jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Information Technology Assistant jobs in Rochester, NY look for? The top searched job categories for Remote Information Technology Assistant jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Information Technology Assistant jobs? Cities near Rochester, NY with the most Remote Information Technology Assistant job openings:

Help Desk Support Specialist

HHUNY, Inc.

Rochester, NY โ€ข Remote

$25 - $28.85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago


Job description

Position Description: The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta, Team Dynamix, and other HHUNY applications by HHUNY staff and external Care Management Agency staff, and ensure requestors questions get answered.
Essential Duties & Responsibilities:
Function as Netsmart CareManager internal super-user by understanding all configuration logic and how future changes impact logic, build, reporting, etc.
Provide all application support functions for system end-users.
Serves as the first line of assistance with customers in addressing technical issues. This role requires conveying technical information to users in a way they can easily understand.
Manage credentials for the systems necessary for internal and external users.
Identify trends and training opportunities based on ticket submission with HHUNY Training team.
Manage Team Dynamix incidents to completion.
Manage ticket submissions and follow up with Netsmart help desk.
Continue to optimize use of help desk tools to streamline end user support.
Facilitate ongoing communication and meetings with external vendors.
Provide Tier 1 AWS workspace and configuration support.
Perform other related duties as assigned.
This position requires the employee to be located in upstate New York, preferably within 40 miles of Rochester, NY.
This position is fully remote, however, on limited occasion there may be a requirement to meet in the office per supervisory request, including new employee onboarding.
Minimum Qualifications:
Associates degree in computer science, information technology, or a related field
Bachelors degree in a related field is preferred beyond minimum requirements
HHUNY provides administrative support and governance to five affiliated Health Homes and over 90 Care Management Agencies in New York State. HHUNY has been at the forefront of adopting a person-centered, recovery-focused delivery service model for its Health Home members.
HHUNY offers a competitive benefits package which includes 28 days of paid time off per year immediately upon hire (8.62 hours earned each pay period), 14 paid holidays, comprehensive medical, dental and vision coverage, 401(K) retirement savings plan with 6% employer match, a fully remote workforce, and an Employee Assistance Plan, just to name a few!
If you feel this is the right fit for you, come join our amazing HHUNY team!
$25.00 - $28.85 Hourly