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Remote Inbound Customer Service Jobs in California

TEKsystems

DME - Customer Service Specialist

San Diego, CA · Remote

$25 - $30/hr

CPAP machines This is a fully remote role. Schedule: Monday-Friday with an 8 hrs shift between 6am ... inbound customer inquiries, with the ability to provide support via phone, chat, and outbound ...

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TalentBurst, Inc.

Customer Service Rep II

San Diego, CA · On-site +1

$17 - $23/hr

Monday and Friday remote; Tuesday through Thursday onsite. Roles & Responsibilities: * Responsible ... Provide exceptional service to inbound customers over the phone and via email to place new orders ...

ForgeFit

Remote Customer Service Specialist

San Jose, CA · On-site +1

$20 - $26.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Fairfield, CA · On-site +1

$17.25 - $23/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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Remote Inbound Customer Service information

See California salary details

$9

$16

$25

How much do remote inbound customer service jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for remote inbound customer service in California is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote inbound customer service representatives, and how can they be managed?

Remote inbound customer service representatives often face challenges such as maintaining clear communication without face-to-face interaction, managing time effectively in a home environment, and handling high call volumes. To overcome these, it's important to set up a dedicated workspace, use company-provided tools for collaboration, and practice active listening to ensure customer satisfaction. Regular virtual meetings with the team and ongoing training can also help build skills and foster a sense of connection despite the remote setting.

What is a Remote Inbound Customer Service representative?

A Remote Inbound Customer Service representative is a professional who assists customers over the phone, email, or chat from a location outside of a traditional office, usually from home. Their main responsibility is to handle incoming customer inquiries, resolve issues, and provide information about products or services. This role requires strong communication skills, problem-solving abilities, and a reliable internet connection. Remote inbound customer service representatives are often employed by companies in various industries to ensure customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a Remote Inbound Customer Service Representative, and why are they important?

To thrive as a Remote Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability help set top performers apart when addressing diverse customer needs remotely. These skills and qualities are vital for ensuring customer satisfaction, resolving issues efficiently, and maintaining a positive company reputation.

What is the difference between Remote Inbound Customer Service vs Remote Outbound Customer Service?

AspectRemote Inbound Customer ServiceRemote Outbound Customer Service
Primary RoleAssist customers with inquiries, support, and problem resolutionReach out to customers for sales, surveys, or follow-ups
Work EnvironmentCustomer support centers, home officesSales or survey campaigns, home offices
Required SkillsCommunication, problem-solving, patiencePersuasion, sales techniques, communication
Common CertificationsCustomer service certifications, communication skillsSales training, persuasion skills

Remote Inbound Customer Service involves assisting customers with their questions and issues, focusing on support and problem resolution. In contrast, Remote Outbound Customer Service primarily involves proactively reaching out to customers for sales, surveys, or follow-up purposes. Both roles often require strong communication skills and may share similar certifications, but their main functions differ significantly.

What are popular job titles related to Remote Inbound Customer Service jobs in California? For Remote Inbound Customer Service jobs in California, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service jobs in California look for? The top searched job categories for Remote Inbound Customer Service jobs in California are:
What cities in California are hiring for Remote Inbound Customer Service jobs? Cities in California with the most Remote Inbound Customer Service job openings:
Remote Inbound Customer Service jobs near you
Infographic showing various Remote Inbound Customer Service job openings in California as of June 2026, with employment types broken down into 58% Full Time, 36% Part Time, 2% Temporary, and 4% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $34,011 per year, or $16.4 per hour.
CSR Entry-Level Remote

CSR Entry-Level Remote

American Income Life Insurance Company

San Francisco, CA • On-site, Remote

$90K - $120K/yr

Full-time

Posted 8 days ago

Job description

AO Globe Life is seeking mission-driven professionals to serve veterans and their families through structured virtual consultations. This fully remote opportunity is designed for individuals who want to build meaningful careers while making a measurable impact-without the pressure of cold calling or traditional outbound sales tactics.
Whether you are a veteran, military spouse, or passionate about supporting those who have served, we provide the systems, mentorship, and development support to help you thrive in a flexible, growth-oriented environment.
Key Responsibilities
  • Conduct virtual consultations with veterans and their families to assess benefit needs
  • Present supplemental life, accident, and health coverage options with clarity and professionalism
  • Maintain accurate, compliant digital documentation
  • Support clients with policy updates, claims assistance, and post-enrollment service
  • Participate in team meetings, mentorship programs, and leadership development sessions
What We Offer
  • 100% remote position (U.S.-based candidates only)
  • Flexible scheduling
  • Inbound client interest - no cold outreach or prospecting
  • Weekly performance-based pay with renewal income opportunities
  • Monthly and quarterly bonus programs
  • 3% equity opportunity at qualifying performance levels
  • Licensing support for qualified candidates
  • Structured promotion pathways and leadership development
  • Supportive, mission-focused team culture
Ideal Candidate Profile
  • Background in client service, consulting, advising, or benefits support (preferred, not required)
  • Strong virtual communication and relationship-building skills
  • Organized, detail-oriented, and self-motivated
  • Comfortable using Zoom, CRM systems, and digital platforms
  • Passion for serving the veteran community
Requirements
  • Authorized to work in the United States
  • Reliable high-speed internet connection
  • Windows-based laptop or PC with a functioning webcam
About AO Globe Life
For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran-focused organizations to deliver personalized supplemental benefits to working families nationwide. Our commitment to ethical service, structured development, and remote-first opportunity has established us as a trusted leader in our field.
If you're ready to build a flexible, mission-focused career that honors service and drives real impact, apply today.

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