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Remote Inbound Customer Service Representative Jobs in Miami, FL

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Remote | Inbound Calls | Inside Sales Closer $150K-$225K OTE

Miami Beach, FL · Remote

$125K - $225K/yr

Some reps generate $10K-$15K per month recurring within a year This is a performance-driven ... Maintain CRM and follow-ups * Attend daily training and alignment What This Role Is (and Isn't ...

Liveops

Remote Customer Service Agent

Fort Lauderdale, FL · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Opa Locka, FL · Remote

$14.50 - $19.25/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Hialeah, FL · Remote

$14 - $18.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Pompano Beach, FL · Remote

$14.50 - $19.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Homestead, FL · Remote

$14.25 - $19/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Miami Beach, FL · Remote

$15.25 - $20.50/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Miami, FL · Remote

$14.75 - $19.75/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

Liveops

Remote Customer Service Agent

Hollywood, FL · Remote

$14.25 - $19/hr

Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ... Handle inbound and/or outbound customer service calls. * Assess customer needs and resolve ...

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How much do remote inbound customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote inbound customer service representative in Miami, FL is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.00 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Inbound Customer Service Representative?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive in the Remote Inbound Customer Service Representative position, and why are they important?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a Remote Inbound Customer Service Representative job?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Miami, FL? For Remote Inbound Customer Service Representative jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Miami, FL look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in Miami, FL are:
What cities near Miami, FL are hiring for Remote Inbound Customer Service Representative jobs? Cities near Miami, FL with the most Remote Inbound Customer Service Representative job openings:
Remote Inbound Customer Service Representative jobs near you
Pharmacy CSR Bilingual Spanish (Remote, Must Live in Florida)

Pharmacy CSR Bilingual Spanish (Remote, Must Live in Florida)

Molina Healthcare

Miami, FL • Remote

$14 - $24.02/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Molina Healthcare rating

8.1

Company rating: 8.1 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

134th of 281 rated insurance

Job description

Molina Healthcare is hiring a Pharmacy Customer Service Representative. This role is remote for those who live in Florida only.  Bilingual- Spanish speaking is needed.

Our agents assist with all Medicaid member Pharmacy-related calls. You will assist the members with obtaining their medications. This is a pharmacy call center environment focused on first call resolution and the member's experience. 
Pharmacy Reps will be taking calls for the state of FL. Must be bilingual, and live in the state of FL. 
Shift times will be Monday through Friday 8:00a - 4:30p or 10:30a-7:00p EST, all dependent on business needs.
Essential Job Duties

  • Provides customer service support for inbound/outbound pharmacy calls from members, providers, and pharmacies. Contributes to overarching pharmacy strategy for optimization of medication related health care outcomes, and quality cost-effective member care.
  • Handles and records inbound/outbound pharmacy calls from members, providers and pharmacies in accordance with departmental policies, state regulations, National Committee of Quality Assurance (NCQA) guidelines, and Centers for Medicare and Medicaid Services (CMS) standards.
  • Provides coordination and processing of pharmacy prior authorization requests and/or appeals.
  • Explains point-of-sale claims adjudication, state, NCQA and CMS policies/guidelines, and any other necessary information to providers, members and pharmacies.
  • Assists with clerical tasks and other day-to-day pharmacy call center operations as delegated.
  • Effectively communicates plan benefit information, including but not limited to: formulary information, copay amounts, pharmacy location services and prior authorization outcomes.
  • Assists members and providers with initiating verbal and written coverage determinations and appeals.
  • Records calls accurately within the pharmacy call tracking system.
  • Maintains established pharmacy call quality and quantity standards.
  • Interacts with appropriate primary care providers to ensure member registry is current and accurate.
  • Supports pharmacists with completion of comprehensive medication reviews (CMRs)through pre-work up to case preparation.
  • Proactively identifies ways to improve pharmacy call center member relations.

Required Qualifications

  • At least 1 year related experience, including call center or customer service experience, or equivalent combination of relevant education and experience.
  • Excellent customer service skills.
  • Ability to work independently when assigned special projects, such as pill box requests, case management referrals, over the counter (OTC) requests, etc.
  • Ability to multi-task applications while speaking with members.
  • Ability to multi-task applications while speaking with members.
  • Ability to develop and maintain positive and effective work relationships with coworkers, clients, members, providers, regulatory agencies, and vendors.
  • Ability to meet established deadlines.
  • Ability to function independently and manage multiple projects.
  • Excellent verbal and written communication skills, including excellent phone etiquette.
  • Microsoft Office suite (including Excel), and applicable software program(s) proficiency.

Preferred Qualifications

  • Certified Pharmacy Technician (CPhT) and/or state pharmacy technician license (state specific if state required). If licensed, license must be active and unrestricted in state of practice.
  • Health care industry experience.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Same Posting Description for Internal and External Candidates

Pay Range: $14 - $24.02 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Employment Type: Full Time

What Molina Healthcare employees say

Pay

Benefits

Hours and flexibility

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About Molina Healthcare

Sourced by ZipRecruiter

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Long Beach, CA, US

Year founded

1980

Social media

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