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Remote Inbound Customer Service Representative Jobs in Miami, FL

Pleio

Be Seen First

Customer Service Representative (GoodStarter Remote)

Miami, FL · Remote

$16.50 - $22.25/hr

Preferred Talents and Abilities: * 2 to 3 years of customer service experience with exceptional ... Remote Company Description Pleio is the leader in helping patients overcome the emotional barriers ...

iShare Inc

Finance - Benefits CSR

Miami, FL · Remote

Remote, Contract role. Initial contract 6 Months. 24 *7 operation, 8 hours shifts to be assigned on a rolling basis The Benefit Disbursement Customer Service Representative is responsible for ...

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Remote Inbound Customer Service Representative information

See Miami, FL salary details

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How much do remote inbound customer service representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote inbound customer service representative in Miami, FL is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.00 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Inbound Customer Service Representative?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive in the Remote Inbound Customer Service Representative position, and why are they important?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a Remote Inbound Customer Service Representative job?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Miami, FL? For Remote Inbound Customer Service Representative jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Miami, FL look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in Miami, FL are:
What cities near Miami, FL are hiring for Remote Inbound Customer Service Representative jobs? Cities near Miami, FL with the most Remote Inbound Customer Service Representative job openings:
Remote Inbound Customer Service Representative jobs near you

Florida Remote Customer Service Representative

notifyMD

Miami, FL • On-site, Remote

$16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Hiring Immediately - Multiple Positions - Full Time - Work from Home Customer Service Position
About the Role
Are you looking for a role that challenges you and rewards your dedication? At notifyMD, we operate as a vital communication hub for a diverse range of companies, serving callers 24/7. We are looking for resilient, compassionate and professional individuals to join our fast-paced, high volume call center team.
This is not a sedentary, low activity position. It is a "call after call" environment that requires focus, speed and precision. We are seeking professionals who thrive under pressure and understands that true customer service is not for the faint of heart.
At this time, we are only hiring Full Time remote residents in Florida.
Key Responsibilities
You will manage inbound calls for various companies. You must have the agility to switch between different protocols, data entry requirements and specific scripting for each client. You must deliver an empathetic, polite, and professional demeanor on every single call. You must possess excellent grammar and clear, articulate spoken English. We maintain high standards and you will be held accountable for meeting KPI's that include schedule adherence, average wrap time and consistent quality assurance (QA) scores.
Technical Requirements
To succeed in this role, your home office must meet the following technical specifications:
  • You must provide your own equipment that meets the specifications during your new hire period.
  • Upon successful completion of your new hire period, notifyMD will provide you with company issued equipment.
  • Windows 11 or higher. Note - Chromebooks, Apple/Mac products and tablets are not compatible with our systems.
  • A wired (Ethernet) internet connection is required. Wi-Fi connections are strictly prohibited due to stability requirements.
  • A professional grade wired headset with microphone.
  • A minimum screen resolution of 1600x900 is required. Two monitors are highly preferred to assist with monitor space for our systems.
  • You must be able to type at least 30 WPM

Schedule and Availability
  • 10 hour shifts (4 days on, 3 days off)
  • Weekend and Holidays -Because our operations run 24/7, you must be available to work one weekend day per week. Holiday work in general is required.

Benefits and Compensation
We value our team members and offer a comprehensive benefits package to support your health and future:
  • $16 per hour
  • Medical, Dental and Vision Insurance
  • 401k retirement plan with company matching
  • ESOP (Employee Stock Ownership Plan)
  • Paid time off Benefits

Are you the right fit?
If you are detail oriented, comfortable with technology and pride yourself on your ability to deliver high quality service under pressure, we want to hear from you!
notifyMD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply