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Remote Inbound Customer Service Representative Jobs in Elizabeth, NJ

iShare Inc

Customer Service Representative

Manhattan, NY · Remote

$18/hr

Exciting Remote Opportunity - Apply Now! Role: Customer Service Representative Location: Remote Contract: Initial 6-month contract Schedule: 24/7 operations -- 8-hour rotational shifts, including day ...

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Remote Inbound Customer Service Representative information

See Elizabeth, NJ salary details

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How much do remote inbound customer service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote inbound customer service representative in Elizabeth, NJ is $18.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.06 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Elizabeth, NJ?

For Remote Inbound Customer Service Representative jobs in Elizabeth, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Elizabeth, NJ look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Elizabeth, NJ are:

What cities near Elizabeth, NJ are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Elizabeth, NJ with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you

Customer Service Representative

Piscataway, NJ • On-site, Remote

One Call Concepts, Inc.
Public Safety Statistics Centers and Offices • 51 - 200 employees
Learn more about One Call Concepts, Inc.external

$20/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Summary or overview of job duties:
Starting pay rate is $19. After successful completion of training, rate increases to $19.50. After additional training on web tickets, rate increases to $20.
All applicants must live within driving distance of our Piscataway, NJ office.
Full and part-time shifts available. All applicants must be able to work one of the shifts below:
Full time:
7a-4p (limited)
7:30a-4:30p (limited)
8a-5p
8:30a-5:30p
9a-6p
Part time:
6:30a-12p
9:30a-3p
12:30p-6p
All classroom training is full time (M-F from 8:30a-5:30p). Classroom training and on-the-phone training is in our Piscataway office. After successful completion of a portion of phone training, the position is remote. Everyone should plan to be in the office for at least 1 month.
We are an inbound call center that processes mark out requests for excavation purposes. All candidates must enjoy customer service and answering incoming calls. He/she must have the ability to accurately type a minimum of 35 wpm. The employee must project a professional image through phone and personal interaction. He/she must be able to troubleshoot problems and provide resolution to our client's inquiries. In addition this position requires a detail oriented individual with excellent attendance.
Requirements
Essential duties and responsibilities include but are not limited to the following:
  • Answer incoming calls and assist customers complete locate requests and/or resolve customer questions
  • Process web tickets and respond to web chat requests
  • Monitor EIs and call out backup messages as necessary
  • Present and discuss the products and services of the company to customers
  • Perform other duties as assigned

Job requirements
  • Minimum accurate data entry of 35 wpm
  • Ability to work independently in a high volume, detail oriented environment
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Ability to prioritize work and multi-task
  • Consistent attendance and stable work history
  • Ability to work and change with dynamic professional environment
  • Consistently meets or exceeds KPIs

Benefits
We offer health, dental, prescription and life insurance, paid vacation and
holidays and a 401K program.
Please complete the application on our website HERE to apply.

Apply