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Remote Inbound Customer Service Representative Jobs in Cherry Hill, NJ

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Radnor, PA (Remote) Job Type: Full-Time About Us Ascension Agent Group is a growing P&C insurance ... Field inbound calls and emails from Agents and customers regarding policy service needs * Make ...

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Radnor, PA (Remote) Job Type: Full-Time About Us Ascension Agent Group is a growing P&C insurance ... Field inbound calls and emails from Agents and customers regarding policy service needs * Make ...

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Radnor, PA (Remote) Job Type: Full-Time About Us Ascension Agent Group is a growing P&C insurance ... Field inbound calls and emails from Agents and customers regarding policy service needs * Make ...

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Job Summary This job entails achieving sales targets by effectively selling products and services and enhancing customer engagement through personalized interactions. It involves using consultative ...

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Remote Inbound Customer Service Representative information

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How much do remote inbound customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote inbound customer service representative in Cherry Hill, NJ is $18.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.67 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Cherry Hill, NJ?

For Remote Inbound Customer Service Representative jobs in Cherry Hill, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Cherry Hill, NJ look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Cherry Hill, NJ are:

What cities near Cherry Hill, NJ are hiring for Remote Inbound Customer Service Representative jobs?

Cities near Cherry Hill, NJ with the most Remote Inbound Customer Service Representative job openings:

Infographic showing various Remote Inbound Customer Service Representative job openings in Cherry Hill, NJ as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,656 per year, or $18.6 per hour.

P&C Insurance Customer Service Representative (CSR)

Ascension Agent Group

Radnor, PA • Remote

$60K - $72K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

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Job description

P&C Insurance Customer Service Representative (CSR)

Location: Radnor, PA (Remote)

Job Type: Full-Time

About Us

Ascension Agent Group is a growing P&C insurance distribution platform. We partner with independent Agents and Agencies to help them run and grow their books of business. We're looking for a friendly, reliable CSR to support our Agents and their customers.

Position Summary

We're seeking a Customer Service Representative to handle day-to-day service needs for our Agency Partners and their clients. This is a service-focused role — you'll be on the phone regularly with both Agents and policyholders. Prior insurance agency experience is required — you'll bring the industry know-how, and we'll train you on our specific processes and systems.

Responsibilities

•   Field inbound calls and emails from Agents and customers regarding policy service needs

•   Make outbound calls to agents and customers as needed

•   Contact carriers as needed on behalf of Agents or customers (e.g., coverage questions, claims status, policy changes)

•   Process policy service requests (endorsements, ID cards, billing questions, etc.)

•   Provide accurate, timely, and friendly service on every interaction

•   Document all customer and Agent interactions per company procedure

•   Escalate issues appropriately when outside scope of role

•   Other duties as assigned

Qualifications

•   Active Property & Casualty (P&C) insurance license required

•   Prior experience working in an independent insurance agency required

•   Comfortable handling a high volume of phone calls

•   Commercial lines knowledge a plus, but not required

•   Strong customer service and communication skills

•   Detail-oriented with good follow-through

•   Ability to work well in a fast-paced environment

What We Offer

•   $60,000–$72,000 total compensation

•   Paid Time Off (up to 25 days per year)

•   Health Benefits & 401(k)

•   Opportunity to grow with an expanding company

•   Supportive team environment with hands-on training on our processes