ZipRecruiter

Log In

2

Remote Inbound Customer Service Representative Jobs in Decatur, GA

Sharecare

Lead Customer Service Rep

Atlanta, GA · Remote

Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with ... inbound calls, assisting with outbound campaigns. * Ability to work flexible hours and shifts.

Johnson Controls

P3 Call Center Representative

Roswell, GA · Remote

$14.25 - $18.50/hr

... inbound customer phone calls related to P3 Facilities Management requests and create service ... REQUIREMENTS: This is a REMOTE role. * High School diploma or equivalent with one to two years ...

Aaron's

Customer Service Representative

Atlanta, GA · On-site +1

$14/hr

Customer Service Representative The salary for this role is $14.00 per hour ... This role is Atlanta, GA Metro area Remote This position is for the evening shift 10am-7pm HSC ...

Pleio

Be Seen First

Customer Service Representative (GoodStarter Remote)

Atlanta, GA · Remote

$16.50 - $22.25/hr

Preferred Talents and Abilities: * 2 to 3 years of customer service experience with exceptional ... Remote Company Description Pleio is the leader in helping patients overcome the emotional barriers ...

next page

Showing results 1-20

All JobsInbound Customer Service Representative JobsRemote Inbound Customer Service Representative JobsRemote Inbound Customer Service Representative Jobs in Decatur, GA

Remote Inbound Customer Service Representative information

See Decatur, GA salary details

$9

$18

$26

How much do remote inbound customer service representative jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for remote inbound customer service representative in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Remote Inbound Customer Service Representative?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive in the Remote Inbound Customer Service Representative position, and why are they important?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a Remote Inbound Customer Service Representative job?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Decatur, GA? For Remote Inbound Customer Service Representative jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Decatur, GA look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Inbound Customer Service Representative jobs? Cities near Decatur, GA with the most Remote Inbound Customer Service Representative job openings:
Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Decatur, GA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $38,172 per year, or $18.4 per hour.
Seasonal Customer Service Rep - Remote

Seasonal Customer Service Rep - Remote

VIPdesk Connect

Atlanta, GA • Remote

$18/hr

Full-time

Re-posted 2 days ago

Job description

At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience.

We’re looking for team members who share the same spirit of excellence, passion, and integrity to join our team. Plus, you get to work from home!

Seasonal Customer Service Representatives are solution-oriented professionals and part of a diverse and engaged team dedicated to working with customers of a leading online apparel & accessories retailer. As part of this team, you provide an authentic customer experience via phone, email, and chat, and utilize a variety of software tools to navigate customer accounts, facilitate orders and returns, research and respond to product inquiries, and communicate recommendations and effective solutions. Your focus is always on providing best-in-class customer service.

This work-from-home position is a full-time Seasonal role through mid to late October.

What You’ll Do

  • With the utmost professionalism, represent a well-respected, leading online tuxedo rental company with expertise, positivity, and a can-do attitude
  • Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication.
  • Answer questions about product information, order placement, order and delivery status, product returns, policies, as well as provide website navigation, troubleshooting assistance, and handling escalated issues
  • Take ownership of issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions
  • Convey excitement, authenticity, and a deep appreciation for the mission and values of the brand
  • Address questions about accounts, products, and services, as well as provide troubleshooting and website assistance.
  • Share insights on emerging customer trends and recommend process improvements.
  • Attend training and participate in cross-training opportunities to enhance skills and knowledge.
  • Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity.
  • Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace.

What You’ll Need

  • At least a year of customer service experience
  • High school diploma or GED
  • Proficiency with Microsoft Office suite of applications; must be technically savvy
  • Effective communication skills, both written and verbal
  • Desire to learn and grow in a team environment with the ability to respond positively to change, embracing challenges
  • Home-office environment, internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect remote office policies and maintenance requirements.
  • While this is a work-from-home opportunity, you must currently reside in one of these states: AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WI

Preferred Qualifications

  • Experience in a fast-paced call center environment
  • Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk, SalesForce) desired
  • Previous remote work experience
  • Experience in the bridal, formalwear, or wedding industry

Benefits
• 100% Remote/Work-from-home

Employment consideration is subject to successfully passing pre-screening assessment(s), meeting home office system requirements, and pre-employment background checks.

VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V

Company Description

VIPdesk, a premium provider of outsourced customer experience solutions, utilizes a remote team of customer service professionals located throughout the U.S., to provide customer service for amazing brands looking to elevate the customer experience. As a certified B-Corp, woman-owned corporation, and Top Workplace winner, VIPdesk is on a mission to elevate the human experience. Talented team members of VIPdesk not only excel in delivering superior customer service but are passionate ambassadors of the brands they serve. VIPdesk’s suite of services includes outsourced customer service from traditional to digital contact channels, full AI and assisted AI solutions, CX Insights, social media management, back-office support, and customer experience consulting.

Apply