ZipRecruiter

Log In

1

Manager Vanguard Customer Service Jobs in Decatur, GA

Premier Rental Purchase

Customer Service

Snellville, GA · On-site

$15 - $18/hr

Handles customer service issues in a professional and timely manner. * Maintain the assigned ... Assists the Store Manager and immediate supervisor in obtaining daily, weekly, and monthly goals.

Premier Rental Purchase

Customer Service

Snellville, GA · On-site

$15 - $18/hr

Handles customer service issues in a professional and timely manner. * Maintain the assigned ... Assists the Store Manager and immediate supervisor in obtaining daily, weekly, and monthly goals.

next page

Showing results 1-20

All JobsVanguard Customer Service JobsManager Vanguard Customer Service JobsManager Vanguard Customer Service Jobs in Decatur, GA

Manager Vanguard Customer Service information

See Decatur, GA salary details

$23.9K

$56.6K

$98.6K

How much do manager vanguard customer service jobs pay per year?

As of Aug 27, 2026, the average yearly pay for manager vanguard customer service in Decatur, GA is $56,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $68,300.00 per year, depending on experience, location, and employer.

What does a manager in Vanguard Customer Service do?

A Manager in Vanguard Customer Service is responsible for overseeing a team of customer service representatives, ensuring high-quality service delivery to clients. They monitor team performance, provide coaching, and implement strategies to improve customer satisfaction. Additionally, they handle escalated customer issues, coordinate with other departments, and ensure compliance with company policies and industry regulations. Their role is crucial in maintaining Vanguard's reputation for excellent client service and operational efficiency.

What are the key skills and qualifications needed to thrive as a manager in Vanguard Customer Service?

To thrive as a Manager in Vanguard Customer Service, you need strong leadership abilities, in-depth knowledge of financial services, and experience in customer support, often backed by a bachelor’s degree or higher. Familiarity with CRM platforms, workflow management systems, and financial compliance tools is typically required. Outstanding communication, conflict resolution, and team-building skills help managers inspire teams and maintain high service standards. These skills and qualifications are crucial for delivering exceptional client experiences and driving team performance in a dynamic, regulated industry.

What are some common challenges faced by a manager in Vanguard Customer Service, and how can they be addressed?

Managers in Vanguard Customer Service often face the challenge of balancing high service standards with efficient team performance, especially during peak periods or when implementing new policies. Effective communication, ongoing training, and proactive support for team members are key strategies to address these challenges. Managers also need to adapt quickly to evolving client needs and regulatory changes, fostering a culture of continuous improvement within their teams. Building strong collaboration with other departments, such as compliance and IT, can help streamline processes and enhance the overall client experience.

What is the difference between Manager Vanguard Customer Service vs Customer Support Supervisor?

AspectManager Vanguard Customer ServiceCustomer Support Supervisor
Required CredentialsBachelor's degree, experience in customer service managementBachelor's degree, experience in customer support roles
Work EnvironmentCall centers, corporate offices, financial servicesCall centers, retail, service industries
Employer & Industry UsageFinancial institutions, investment firms, VanguardVarious industries including retail, tech, finance
Common Search & ComparisonYesYes

The Manager Vanguard Customer Service oversees customer service teams within Vanguard, focusing on strategic management and client satisfaction. The Customer Support Supervisor typically manages daily support operations, ensuring team performance. While both roles require customer service experience, the manager role emphasizes leadership and strategic planning, whereas the supervisor role is more operational and team-focused.

What cities near Decatur, GA are hiring for Manager Vanguard Customer Service jobs?

Cities near Decatur, GA with the most Manager Vanguard Customer Service job openings:

Manager Vanguard Customer Service jobs near you

Regional Mobile Service Manager

Forest Park, GA • On-site

Vanguard Truck Centers
Trucking • 201 - 500 employees

7.3

Company rating: 7.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

52nd of 155 rated car dealerships

People enjoy working here

Good employer

Paid breaks

Learn more about Vanguard Truck Centersexternal

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Mission: To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.

Values: To protect our integrity first

To promote ingenuity and challenge everything

To develop people

To pursue excellence

The Company:Our strength is in our people and team work.

Vanguard Truck Centers owns and operates full service commercial truck centers in the United States. Our unique footprint allows us to provide a diverse range of products and services across many industries, and across the country.

Vanguard Truck Centers is a Successful Company that is Growing and Profitable!

SUMMARY

The Mobile Diesel Service Manager is responsible for leading and overseeing all mobile service operations, ensuring efficient delivery of on-site maintenance and repair services for customer equipment. This role manages mobile diesel technicians, coordinates scheduling and dispatch, maintains safety and compliance standards, and drives customer satisfaction while supporting company profitability and operational goals.

The Mobile Diesel Service Manager serves as the primary leader for field service operations, ensuring timely repairs, high-quality workmanship, and strong communication between customers, technicians, parts, and service departments.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Manage daily operations of the mobile diesel service department including scheduling, dispatching, and prioritizing service calls to maximize technician productivity and response time.

Supervise, coach, and develop mobile diesel technicians to ensure adherence to company standards, safety procedures, and quality expectations. Conduct performance evaluations, provide training support, and promote continuous technical growth.

Ensure all mobile service repairs, preventive maintenance, and diagnostics are completed accurately, efficiently, and in accordance with manufacturer and company guidelines.

Serve as the primary point of contact for mobile service customers, addressing service concerns, managing expectations, and maintaining strong customer relationships.

Monitor work order accuracy, labor efficiency, recovery rates, and billing practices to ensure profitability and proper documentation.

Coordinate closely with Parts, Service Advisors, Leasing, and Operations teams to ensure technicians have proper tools, parts availability, and service information.

Maintain compliance with DOT regulations, environmental standards, and company safety policies. Promote a strong safety culture for all field operations.

Oversee mobile service vehicle maintenance, tooling, inventory control, and equipment readiness.

Review department performance metrics and implement process improvements to increase efficiency, revenue growth, and customer uptime.

Support recruiting, onboarding, and retention efforts for mobile diesel technicians.

Qualifications

High school diploma or equivalent required; technical or diesel technology education preferred.

Minimum 5 years of diesel service experience with demonstrated leadership or supervisory experience preferred.

Minimum 3 years experience in a diesel service manager role or foremen managing field service or mobile repair operations is highly preferred.

Strong understanding of heavy-duty truck systems including engines, aftertreatment systems, electrical diagnostics, and preventive maintenance practices.

Valid driver's license required; CDL preferred but not required.

Skills and Competencies

Leadership and team development
Operational planning and scheduling
Customer service excellence
Financial and productivity management
Technical diesel knowledge
Safety leadership
Effective communication and conflict resolution

What Vanguard Truck Centers employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply