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Remote Inbound Customer Service Representative Jobs in Oregon

Graymont

Customer Service Representative

OR · On-site +1

$16 - $21.75/hr

Customer Service Representative Function Sales & Marketing/Quality Control/Supply Chain/Customer Service Location United States - Remote Classification Salaried

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Remote Inbound Customer Service Representative information

See Oregon salary details

$10

$19

$28

How much do remote inbound customer service representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote inbound customer service representative in Oregon is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.12 per hour, depending on experience, location, and employer.

What is a remote inbound customer service representative?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What does a remote inbound customer service representative do?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive as a remote inbound customer service representative?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Oregon?

For Remote Inbound Customer Service Representative jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Inbound Customer Service Representative jobs in Oregon look for?

The top searched job categories for Remote Inbound Customer Service Representative jobs in Oregon are:

What cities in Oregon are hiring for Remote Inbound Customer Service Representative jobs?

Cities in Oregon with the most Remote Inbound Customer Service Representative job openings:

Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,337 per year, or $19.9 per hour.

Customer Service Representative (CSR)

Consensus Cloud Solutions

OR • On-site, Remote

$17.87 - $28.85/hr

Full-time

PTO

Re-posted 8 days ago

Job description

How you will impact the organization...

The agent is directly communicating with the fast growing number of end-users by phone and e-mail and helping them set up, solve any problems they may have and make a sale if they have a need for the service. Enthusiasm and Energetic are critical attributes for the position. Prior experience in a call center or similar position is essential.

The value you will deliver...

  • Responsible for customer technical support, calls, and emails efficiently, accurately and in a professional manner using excellent customer service skills.
  • Responsible for contacting customers in regards to service issues specifically with a view to retaining customers or checking for potential fraud.
  • Responding to chats and emails as required.
  • Assume responsibility for learning, in detail, about company products and using this knowledge to solve customers' technical problems and seeing these through to completion.
  • Maintain client work schedule and service level requirements.
  • Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future.
  • Provides comprehensive quality feedback and suggestions on training needs, other improvements and quality shortcomings to their team supervisor.
  • Report accurately on calls inbound and outbound, record calls and call details on company systems.
  • Fulfill special project requests, and support porting or HP as required.
  • Ability to work flexible work hours
  • Follow up on customer escalations. 
  • Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

What you will bring to the table...

  • 2+ years experience in a customer technical support inbound call center environment.
  • 2+ Years experience resolving basic user related technical problems with directions given over the telephone or via email. 
  • Excellent communication skills.
  • Superior problem solving skills.
  • Proficiency in Salesforce 
  • Experience resolving basic user related technical problems with directions given over the telephone.
  • Ability to work both independently and as part of a team is a must.
  • Cross functional skills in supporting customers via chat and email.
  • Experience supporting added areas of support functions, examples could include special projects, porting, HP support etc.

You will stand out if you also have...

  • IOS experience is a plus 
  • HTML experience a plus
  • Active, transferable U.S. Security clearance at the Public Trust level or higher preferred.

Additional details...

  • Location requirements:  Fully remote within the U.S. 
  • Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time.
  • Technology requirements: Reliable, high speed internet.
  • Eligible for sponsorship: No.
  • Security Clearance: This position is contingent upon satisfactory completion of a more extensive background check through the Federal Government as a Public Trust Position. Requirements include (subject to change), but are not limited to, active U.S. Citizenship or green card holder residing in the U.S. for a minimum of 3 years and working location in the U.S.

The compensation for this role is up to $17.87 - $28.85 an hour USD. This position may be eligible for pre-approved overtime. Also included in this package for this position for compensation considerations may also include ESPP, accrued vacation, sick time, holidays and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired.

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