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Remote Implementation Manager Jobs in Durham, NC

Jones Lang LaSalle IP, Inc.

Facilities Manager

Raleigh, NC · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Developing and implementing innovative programs, processes, and procedures that reduce operating ... Remote -Charlotte, NC, Raleigh, NC If this resonates with you, we encourage you to apply, even if ...

FHR

M6.20 MuleSoft Lead (100% Remote)

Raleigh, NC · Remote

Phoenix, AZ (Remote) Duration: Up to 12 months, with potential for extensionOur direct client is ... Configure and manage API Gateway policies (security, throttling, rate limiting). * Implement secure ...

InsuraTec

TeleSales Representative -Remote

Cary, NC · Remote

Client Relationship Management: Build and maintain strong relationships by understanding client ... Sales Excellence: Implement proven sales strategies to meet and exceed performance goals.

InsuraTec

TeleSales Representative -Remote

Apex, NC · Remote

Client Relationship Management: Build and maintain strong relationships by understanding client ... Sales Excellence: Implement proven sales strategies to meet and exceed performance goals.

Danaher

IT Project Manager - Remote

Raleigh, NC · On-site +1

$120K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The IT Project Manager is responsible for delivering key technical business initiatives and will ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Carolina Theatre of Durham

Marketing Manager (Remote)

Durham, NC · Remote

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Marketing Manager As of June 25, 2026 The historic Carolina Theatre of Durham is looking for a ... Identify operational risks and implement solutions to improve accuracy and efficiency. * Assist in ...

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Remote Implementation Manager information

See Durham, NC salary details

$37.7K

$100K

$162.3K

How much do remote implementation manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for remote implementation manager in Durham, NC is $100,030.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $116,900.00 per year, depending on experience, location, and employer.

What does a remote implementation manager do?

As a remote implementation manager, you work from home to direct the implementation of a new system or process in a company or organization. Your duties vary depending on the needs of each client or customer, but you typically lead a team of specialists during an implementation project. In general, your responsibilities include creating a budget for the implementation project, providing necessary training and information, and helping troubleshoot until the new system gets fully integrated. Some implementation specialists help companies transfer to new software, hardware, or network systems, while others specialize in business or manufacturing processes.

What is a remote implementation manager?

A Remote Implementation Manager is a professional responsible for overseeing the deployment and integration of products, services, or software solutions for clients, all while working remotely. They coordinate project timelines, manage client relationships, and ensure successful onboarding and adoption of solutions. Their role involves collaborating with cross-functional teams, troubleshooting issues, and providing training and support to clients to ensure a smooth implementation process. Strong communication, project management, and technical skills are essential for this position.

What are the key skills and qualifications needed to thrive as a remote implementation manager, and why are they important?

To thrive as a Remote Implementation Manager, you need strong project management abilities, knowledge of implementation methodologies, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management tools (e.g., Asana, Jira), CRM systems, and sometimes relevant certifications like PMP are important. Excellent communication, problem-solving, and organizational skills help foster client relationships and manage cross-functional teams remotely. Mastering these skills ensures seamless client onboarding, timely project delivery, and high customer satisfaction in a distributed work environment.

What is the difference between Remote Implementation Manager vs Remote Project Coordinator?

AspectRemote Implementation ManagerRemote Project Coordinator
Required CredentialsProject management certification (PMP), industry-specific knowledgeBasic project management skills, often a bachelor's degree
Work EnvironmentLeads implementation teams, manages client onboarding, oversees project executionSupports project tasks, coordinates schedules, assists with communication
Employer & Industry UsageTechnology, healthcare, software companiesVarious industries including IT, marketing, and services
Search & Comparison IntentUnderstanding roles in project implementation, leadership scopeSupporting roles, coordination tasks, entry-level project work

The Remote Implementation Manager typically oversees project execution, manages teams, and ensures successful client onboarding, requiring certifications like PMP. In contrast, the Remote Project Coordinator supports project activities, handles scheduling, and assists project managers. Both roles are vital in project delivery but differ in responsibility level and scope.

What are some common challenges faced by remote implementation managers and how can they be addressed?

Remote Implementation Managers often encounter challenges such as coordinating across different time zones, ensuring effective communication with clients and internal teams, and maintaining project timelines without in-person oversight. To address these, it’s important to leverage collaboration tools, set clear expectations, and establish regular check-ins. Proactively managing stakeholder relationships and documenting processes thoroughly can also help ensure smooth project delivery and client satisfaction, even while working remotely.
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Remote Implementation Manager jobs near you
Infographic showing various Remote Implementation Manager job openings in Durham, NC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $100,030 per year, or $48.1 per hour.

Senior Manager - Unified Communications Operations (Remote)

First Citizens Bank

Raleigh, NC • On-site, Remote

Full-time

Posted 7 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 171 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.
The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is responsible for managing a team that supports mission-critical Unified Communications platforms, ensuring high availability, operational excellence, regulatory compliance, and exceptional service delivery.
The position partners closely with Unified Communications Engineering, Infrastructure, Security, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and strategic transformation initiatives. The ideal candidate brings deep experience leading large-scale Cisco Unified Communications environments within highly regulated enterprise organizations
Responsibilities
Leadership & Operational Management
  • Lead and develop a high-performing Unified Communications Operations team.
  • Establish operational standards, governance, service levels, and performance metrics.
  • Drive operational excellence through incident, problem, change, and service management practices.
  • Serve as the senior escalation point for critical production issues and service disruptions.
  • Build strong partnerships across Infrastructure, Engineering, Security, Risk, and business stakeholders.

Service Delivery & Platform Operations
  • Ensure the availability, stability, performance, and supportability of enterprise voice and collaboration services.
  • Oversee day-to-day operations, maintenance, monitoring, and support of Unified Communications platforms.
  • Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts.
  • Support technology upgrades, platform lifecycle management, and operational readiness for new solutions.
  • Manage relationships with telecommunications carriers and strategic technology vendors.

Engineering Partnership & Strategic Initiatives
  • Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts.
  • Ensure new technologies transition smoothly into production support.
  • Participate in capacity planning, disaster recovery, and business continuity initiatives.
  • Provide operational guidance for architecture and technology design decisions.

Security, Risk & Compliance
  • Ensure Unified Communications platforms remain secure, compliant, and aligned with enterprise standards.
  • Oversee patch management, vulnerability remediation, and operational risk controls.
  • Support audits, regulatory requirements, and security assessments.
  • Maintain operational resiliency and recovery capabilities for critical communications services.

Qualifications
Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering
Preferred Qualifications
  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1
Skill(s): Previous leadership for technical implementation,
Knowledge of Standard Development Life Cycles (like Waterfall or Agile),
Knowledge of system and data design
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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