Remote Implementation Manager Jobs in New York (NOW HIRING)

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

This role is fully remote within the United States, with occasional domestic and international travel where required. Candidates must be US citizens.

This role is about technical expertise, ownership, and delivering high-quality outcomes in complex data environments.

You are likely someone who:

Has strong experience in data quality, data analysis, and ETL processes
Is confident designing and delivering solution architecture in cloud or on-prem environments
Communicates clearly with both technical and non-technical stakeholders
Builds trusted relationships with customers and colleagues
Can manage multiple priorities while maintaining a high level of attention to detail
Is proactive, adaptable, and comfortable working in fast-paced project environments
Takes ownership of delivery and drives accountability across projects and stakeholders
Enjoys solving complex data challenges and improving processes

Requirements

Design and implement Master Data Management (MDM) solutions across Azure and on-premise environments
Analyse, extract, cleanse, transform, and manipulate data from multiple source systems
Deliver high-quality, tested integrations using tools such as Azure Data Factory and SSIS
Lead architectural design and contribute to solution strategy for MDM implementations
Manage end-to-end delivery of your projects, ensuring timelines, quality, and customer expectations are met
Deliver customer training and create clear documentation for data quality and system use
Build strong relationships with customers, internal teams, and third-party stakeholders
Communicate effectively across consultancy and wider business teams
Identify and resolve customer issues, risks, and escalations
Contribute to tender responses and support pre-sales activities where required
Support and mentor team members, promoting best practice and continuous improvement
Maintain accurate project documentation and provide regular progress reporting

You may also have:

Strong SQL skills (T-SQL and/or PL/SQL)
Experience with Microsoft Azure, including Azure Data Factory and cloud-based solutions
Knowledge of SQL Server administration (2019+)
Experience working with REST/SOAP APIs and integrations
Exposure to Power BI, SSRS, or other reporting tools
Experience with XML, JSON, or data transformation technologies
Knowledge of C# /.NET or modern data platforms such as Cosmos DB or MongoDB
Experience in customer-facing consultancy or Professional Services environments
Microsoft certifications or relevant technical qualifications

Benefits

Choice of PPO or HDHP/HSA medical plans through Anthem Blue Cross Blue Shield

Employer contributions to Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA)

Dental and vision coverage for employees and families

Employer-paid basic Life and AD&D insurance

Voluntary life insurance options for employees, spouses, and dependents

Short-Term and Long-Term Disability coverage

Employee Assistance Program (EAP) with confidential wellbeing, legal, financial, and mental health support

Preventive care covered at 100%

Telehealth and virtual care options

Wellness programs, rewards, and digital health tools

Pre-tax payroll deductions for eligible benefits

Supportive benefits resources and advocacy services to help you navigate your coverage

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
The expected salary range for this role is $100,000 - $120,000 USD annually, with final compensation aligned to experience, skills and geographic location