Remote Implementation Coordinator Jobs in California

About Us

ManageAmerica is the leading SaaS provider of property management software in the manufactured housing industry. Our vision is to fuel growth in the manufactured housing industry that expands home ownership possibilities. We are on a mission to provide unparalleled community management solutions so our partners can achieve scalable success faster.

We are positioned for growth-minded manufactured housing owners, operators, and investors. We enhance operations to create efficiencies that help our partners capture every dollar possible.

Weoperatewith a set of guiding principles that help us achieve our vision:

Build Trust Every Day

We'rereliable and authentic in each interaction - creating strong bonds with our customers and colleagues.

Fuel Ambition

We invest in team members who are dedicated to their ongoing growth as well as company advancement.

Strive for Excellence

We pursue every opportunity to improve our technology - harnessing innovation and adaptability to further ourexpertise.

Committo Each Other

We value teamwork and support each other, knowingthat'swhat leads to amazing collaboration and service.

About the Role

As an Implementation Specialist you willassistnew clients during the implementation ofManageAmerica'sindustry-leading property management software. With alaser-focuson customer service, you will evaluate client needs, help clients configureManageAmericato support their business and technical requirements,troubleshoot system setup, and provide support duringtheimplementationprocess.

Essential Functions

• Manage all aspects of theManageAmericaimplementationprojects;including the projectkick off, software configuration, go live and training whilemaintainingproject timelines.

• Act as the main point of contact for customers before they go live and own all communications with thecustomerincluding weekly check in meetings viaTeams, ad hoc meetings, emails, etc.

• Manage multiple implementation projects, with various priorities and deadlinesat once for different customers.

• Work as a consultative partner with your customers to provide guidance on best configuration practices based on their workflows and internal processes.

• Maintain up to date project plans,tickets,and other project documentation to ensure project timelines are on track and visible to leadership.

• Conduct ongoing training sessions for clients andagenciesand internal employees.

• Works with Account Managementand Customer Supportregardingnew features and integrations as needed.

• Work closely with the product team and other internal teams to provide customer feedback which will help define future enhancements to our products.

• Manage newcustomer'sonboarding, data collectionandconfigurationensuring successful implementation.

• Work closely with cross-functional teams, including Sales, Marketing, Customer Success,andProduct,toonboard and supportthe implementation.

• Provide directassistancetocustomersfor enrollment changes and program issue resolution.

• Provide exceptional customer service.
  

Qualifications

• Familiarity with remote work technologies, such as video conferencing platforms, project management software, and remote collaboration tools.

• Excellent communicationand interpersonal skills to effectively engage with remote stakeholders at all levels.

• 1-3 years software project coordination/implementation experience in a client-facing environment or corporate support role.

• Self-motivation and the ability to work independently while collaboratingeffectively with remote teams.

• Ability to adapt to change and a rapidly growing environment.

• Flexibility in scheduling to meet client needs with short turnaround.

• Proficient in Microsoft Excel with the technical aptitude to quickly learn and navigate new systems.
  

Supervisory Responsibility
This position hasnosupervisory responsibility.

Work Environment
Thisroleoperatesin a fully remote work environment.This role routinely usesstandard homeoffice equipment and technology such as computers, monitors, keyboards, mice, and peripheral devices.

Physicaland CognitiveDemands
The physicaland cognitivedemands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Cognitive requirementsof this positionarelearning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.Physical requirementsof this positionareconstantlyoperatinga computerand otheroffice productivity machinery suchas keyboards, mice, and monitors.

Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work
Full time,self-directed hours

Travel
There is no travelrequiredfor this position.

Work Authorization
Must be able to show documentation that shows authorization to legally work in the United States of America.

AAP/EEO Statement
ManageAmericaprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal,state,or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensation,and training.

Other Duties
Please note this job description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that arerequired ofthe employee for this job. Duties,responsibilities,and activities may change at any time with or without notice.