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Remote Hvac Customer Service Jobs in Rochester, NY

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Property Maintenance Manager

Hilton, NY · Remote

$51K - $60K/yr

Strong communication and customer service skills. * Valid driver's license with a clean driving ... Snow plow experience. * HVAC experience is a plus. Benefits * Competitive hourly pay with overtime ...

Varsity Tutors

Thermodynamics Tutor

Rochester, NY · Remote

$18 - $40/hr

Emphasizes systematic problem-solving approaches and connects thermodynamics to power generation, HVAC systems, and materials processing applications. * Curriculum Awareness & Adaptive Instruction:

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Remote Hvac Customer Service information

See Rochester, NY salary details

$9

$18

$26

How much do remote hvac customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote hvac customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote HVAC customer service representative?

To thrive as a Remote HVAC Customer Service Representative, you need strong communication skills, basic HVAC knowledge, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and scheduling systems is typically required. Active listening, patience, and problem-solving abilities help you address customer concerns effectively and build rapport remotely. These skills and qualities are crucial for delivering efficient service, resolving issues quickly, and ensuring customer satisfaction in a virtual environment.

What is the difference between Remote Hvac Customer Service vs Remote Hvac Technician?

AspectRemote Hvac Customer ServiceRemote Hvac Technician
CredentialsCustomer service experience, HVAC knowledge often preferredHVAC certification or license required
Work EnvironmentHome office, call centers, or remote supportPrimarily on-site, but some remote diagnostics possible
Employer & Industry UsageHVAC companies, service providers, manufacturersHVAC service companies, installation firms

Remote Hvac Customer Service involves assisting clients via phone or online, focusing on support and troubleshooting. Remote Hvac Technicians perform technical repairs and diagnostics, often requiring certifications. While customer service roles are primarily remote, technicians may work remotely for diagnostics but usually need on-site work for repairs. Both roles are essential in the HVAC industry, but they differ in technical requirements and daily tasks.

What is remote HVAC customer service?

Remote HVAC customer service jobs involve assisting customers with heating, ventilation, and air conditioning (HVAC) issues over the phone, email, or online chat. These roles typically include troubleshooting problems, scheduling maintenance or repair appointments, answering questions about HVAC products and services, and providing technical support. Employees work from home or another remote location, rather than a traditional office or call center, using communication and customer management software to interact with clients. Strong communication skills and basic knowledge of HVAC systems are important for success in this role.

What are some common challenges faced by remote HVAC customer service representatives and how can they be addressed?

Remote HVAC customer service representatives often encounter challenges such as troubleshooting issues without being physically present, managing high call volumes during peak seasons, and effectively communicating technical information to customers. To address these challenges, representatives rely heavily on clear communication skills, access to comprehensive knowledge bases, and remote diagnostic tools. Regular training and collaboration with field technicians also play a key role in resolving customer concerns efficiently while maintaining a positive customer experience.

What are popular job titles related to Remote Hvac Customer Service jobs in Rochester, NY?

For Remote Hvac Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Hvac Customer Service jobs in Rochester, NY look for?

The top searched job categories for Remote Hvac Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Hvac Customer Service jobs?

Cities near Rochester, NY with the most Remote Hvac Customer Service job openings:

Remote Hvac Customer Service jobs near you
Infographic showing various Remote Hvac Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

HVAC TECHNICIAN/INSTALLER. RESIDENTIAL AND COMMERCIAL

United Heating and Air llc

Webster, NY • Remote

$35/hr

Full-time

Retirement

Re-posted 24 days ago

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Free uniforms
  • Opportunity for advancement
  • Parental leave

HVAC INSTALLER/TECHNICIAN NEEDED FOR A SMALL 30 YR HVAC COMPANY. 5 STAR RATING AND A+ ACCREDITED WITH THE BBB
  PART OR FULL TIME
  3-5 YEARS EXPERIENCE
  STARTS AT $ 35.00/HR
  COMMISSIONS
  PAID HOLIDAYS
  SHARED 401K MATCHING
  VAN SUPPLIED
  

This is a remote position.