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Remote Hospitality Jobs in Rochester, NH (NOW HIRING)

Hello Sunshine Travels

Customer Service

Portsmouth, NH · Remote

$16.25 - $22.25/hr

About the job Customer Service Customer Service Representative Travel Industry Remote | Flexible ... Customer service or hospitality experience preferred (travel industry a plus!). * Self-motivated ...

Nelnet

Security Advisor

Concord, NH · Remote

... and hospitality markets. As a full-service firm, we leverage our knowledge combined with the ... The Security Advisor will gather and analyze customer information, make remote and/or physical site ...

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All JobsHospitality JobsRemote Hospitality JobsRemote Hospitality Jobs in Rochester, NH

Remote Hospitality information

See Rochester, NH salary details

$25K

$56.5K

$81.2K

How much do remote hospitality jobs pay per year?

As of Jun 1, 2026, the average yearly pay for remote hospitality in Rochester, NH is $56,488.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,100.00 and $67,500.00 per year, depending on experience, location, and employer.

What Are Remote Hospitality Jobs?

Remote hospitality jobs focus on the tourism industry. In this role, you may provide services for a client as they travel, such as booking flights and hotels, suggesting restaurants, or arranging for special services like chaperones for otherwise unaccompanied minors. Many remote hospitality professionals provide a wide variety of services to guests, arranging them through a virtual booking system. However, remote hospitality jobs may also require you to use telephones, faxes, or other technologies to contact and coordinate with others. Your company may allow you to work from home, but others may require you to work from a call center or similar environment. In this context, the word "remote" refers to supporting clients that you aren't meeting in-person.

What are the key skills and qualifications needed to thrive as a Remote Hospitality professional, and why are they important?

To thrive as a Remote Hospitality professional, you need strong customer service skills, attention to detail, and typically experience in the hospitality or service industry. Familiarity with property management systems (PMS), online booking platforms, and communication tools like email and chat software is essential. Excellent problem-solving abilities, cultural sensitivity, and clear virtual communication help you stand out in supporting guests remotely. These competencies ensure seamless guest experiences and maintain high service standards without face-to-face interaction.

What are some common challenges faced by professionals working in remote hospitality roles?

Professionals in remote hospitality often face challenges such as maintaining high levels of guest engagement and satisfaction without face-to-face contact, managing time zone differences, and adapting to various digital communication platforms. Building rapport with guests and team members remotely requires strong communication skills and proactive outreach. Additionally, troubleshooting guest concerns or coordinating with on-site staff from a distance can sometimes be complex, making flexibility and problem-solving essential. Despite these challenges, remote hospitality roles offer opportunities to develop digital customer service expertise and work with diverse teams from anywhere.

What is remote hospitality?

Remote hospitality refers to providing guest services and support in the hospitality industry, such as hotels, resorts, or vacation rentals, from a location outside the physical property. This can include roles like virtual concierges, remote reservation agents, or customer service representatives who assist guests via phone, email, or chat. The goal is to offer high-quality service and support to guests before, during, and after their stay, using digital tools and communication platforms. Remote hospitality jobs have become more common with advances in technology and the increased demand for flexible work arrangements.

What is the difference between Remote Hospitality vs Remote Customer Service?

AspectRemote HospitalityRemote Customer Service
Required CredentialsHospitality certifications, hospitality management experienceCustomer service training, communication skills
Work EnvironmentHotels, resorts, travel companies (remote roles)Call centers, online support platforms
Employer & Industry UsageHospitality industry, travel agenciesRetail, tech companies, service providers
Common Search & ComparisonYesYes

Remote Hospitality involves roles in the hospitality industry, often requiring specific certifications and experience, focusing on guest services and management remotely. Remote Customer Service covers support roles across various industries, emphasizing communication skills and customer satisfaction. While both are remote roles, they differ in industry focus, credentials, and work environment.

More about Remote Hospitality jobs
What are the most commonly searched types of Hospitality jobs in Rochester, NH? The most popular types of Hospitality jobs in Rochester, NH are:
What are popular job titles related to Remote Hospitality jobs in Rochester, NH? For Remote Hospitality jobs in Rochester, NH, the most frequently searched job titles are:
What job categories do people searching Remote Hospitality jobs in Rochester, NH look for? The top searched job categories for Remote Hospitality jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Remote Hospitality jobs? Cities near Rochester, NH with the most Remote Hospitality job openings:
Remote Hospitality jobs near you
Infographic showing various Remote Hospitality job openings in Rochester, NH as of May 2026, with employment types broken down into 69% Full Time, 26% Part Time, and 5% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $56,488 per year, or $27.2 per hour.

Benefits Specialist (Remote)

Lark Hospitality

Portsmouth, NH • On-site, Remote

Full-time

PTO

Posted 18 days ago

Job description

Benefits Specialist-REMOTE
Company: Lark Hospitality
Summary/Objective
The Benefits Specialist is responsible for the comprehensive and compliant administration of all employee benefit programs, including health, welfare, and statutory leave plans. This role manages day-to-day plan administration, ensures the accuracy of enrollment data, oversees carrier billing and reconciliation, and coordinates all Workers' Compensation and Leave of Absence (LOA) processes across multiple properties.
Opportunity to work remotely and be flexible with scheduling to assist properties across the United States and Canada.
Key Responsibilities
I. Insurance Benefits and Plan Administration
  • Manage day-to-day plan administration, including exception management for life events, manual changes, and additions to insurance carriers.
  • Administer all health, welfare, and manage open enrollment readiness, including system configuration, employee communications, and broker meetings.
  • Stabilize benefits transitions, ensuring the accuracy of employee enrollment data and system setup with carriers (e.g., Florida Blue, Unum, csONE) and completing Electronic Data Interchange (EDI) file feeds.
  • Coordinate carrier billing and reconciliation, including setting up new billing divisions, coordinating autopay and payment timelines with the accounting team (e.g., Unum, FL Blue), and resolving deduction discrepancies.
  • Handle benefit inquiries, assist with ID card inquiries, and manage all related correspondence.
  • Review and confirm the accuracy of legal documents, such as Summary Plan Descriptions (SPDs) for medical plans.
  • Oversee international benefit plans (e.g., Canada Benefits Review), including drafting communications to clearly illustrate the value of coverage and completing necessary system updates (e.g., Rise system).

II. Leaves of Absence (LOA), ADA & Disability Management
  • Track the lifecycle of employee time away from the property for all types of leave, including FMLA, state-specific, and personal leaves.
  • Manage new leave requests, update the LOA Tracker, and handle pending approvals for items awaiting medical certification or manager sign-off.
  • Monitor LOA Compliance Flags for leaves exceeding protected timelines or missing paperwork.
  • Coordinate the Return-to-Work (RTW) process, including managing the RTW Calendar and arranging accommodations.
  • Manage ADA/Accommodation Requests and Progress, coordinating with relevant managers to discuss options, implement agreements, and send required documentation (e.g., amended accommodation forms, interactive discussion letters).
  • Handle the setup and maintenance of statutory disability/Paid Family Leave (PFL) policies in New York and other states.

III. Workers' Compensation and Safety Compliance
  • Oversee all aspects of Workers' Compensation (WC) Management, focusing on property safety, financial renewals, and case escalations.
  • Manage New Policies, Policy Renewals (e.g., Memic), and Workers' Comp policy cleanup and research.
  • Track and manage the status of payroll audits for WC premiums (e.g., Elkhorn Lodge, Blue Inn on the Beach), including gathering requested documentation.
  • Process cancellations and monitor for any non-payment notices or coverage gaps.
  • Conduct Injury Tracking and Case Escalations, coordinating with WC claims representatives and counsel, and completing wage statements.
  • Manage the OSHA 300 Submission and log tracking.

IV. Compliance and Employee Communication
  • Ensure ongoing regulatory compliance, including ACA Tracking and Updates, and accurately adding new ALE Members in the HRIS (UKG).
  • Develop and distribute employee communications and educational materials, such as EAP information, Rx Consumerism tips, and other benefit flyers, ensuring translations (e.g., Spanish) are obtained and materials are rolled out accurately across all channels (Slack, email, GMs).
  • Roll out and streamline LOA, ADA, and WC processes by holding SOP introduction and virtual training sessions for General Managers (GMs) and Regional Operations Managers (ROMs).
  • Address property-specific benefit concerns, including low enrollment or high injury rates, and provide support and training to property leadership on benefit procedures.
  • Resolve complex payroll and deduction issues related to benefits enrollment, working with payroll specialists to process reimbursements and correct employee profiles in UKG.

V. Employee Relations Intake
  • Responsible for answering initial intake calls on Grow Together Line
  • Directing accordingly needs of employees in a timely manner

VI. System Use
  • Prior experience with UKG is a plus
  • Ability to work in multiple systems and ensure that they are up to date with the most current information

Non-Essential Requirements
  • Bi-Lingual
  • Plan Administration creation

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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