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Remote Live Chat Jobs in Rochester, NH (NOW HIRING)

Hello Sunshine Travels

Customer Service

Portsmouth, NH · Remote

$16.25 - $22.25/hr

About the job Customer Service Customer Service Representative Travel Industry Remote | Flexible ... Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.

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How much do remote live chat jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote live chat in Rochester, NH is $26.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.79 and $33.21 per hour, depending on experience, location, and employer.

What is a Remote Live Chat job?

A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.

What are the key skills and qualifications needed to thrive in the Remote Live Chat position, and why are they important?

To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.

What does a typical workday look like for someone in a Remote Live Chat position?

A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.
More about Remote Live Chat jobs
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Student - Research Support Assistant

Student - Research Support Assistant

Southern New Hampshire University

Manchester, NH • On-site, Remote

$12 - $15/hr

Part-time

Posted 3 days ago

Southern New Hampshire University rating

8.8

Company rating: 8.8 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

29th of 529 rated colleges and universities

Job description

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
The opportunity
At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
Southern New Hampshire University is currently seeking a Research Support Assistant to aid in providing research support to Shapiro Library users. This position will work via channels such as live virtual chat and email. The Research Support Assistant will have working knowledge of the Shapiro Library website, including databases and FAQs, and uses these resources to guide library users and answer their questions. This position reports to the Research Support Manager. This is a part-time, hourly position for a student currently enrolled in a degree program at Southern New Hampshire University.
Essential Duties and Responsibilities:
  • Serves Shapiro Library users by providing research support services via chat and email
  • Develops working knowledge of Shapiro Library services and website, including databases, research guides, and FAQs
  • Assists members of the SNHU community with questions related to research and the Library, and refers to other departments as needed
  • Utilizes customer service techniques to effectively communicate with users and create a welcoming virtual library environment
  • Conducts basic keyword searches for topics to assist users with using the Library databases and has working knowledge of different Library databases and search techniques
  • Creates follow-up tickets for chats to be handled by librarians as needed
  • Refers to Research Support Manager for help as needed and flags questions for Research Support Manager's review or follow-up
  • Other duties as assigned.

Minimum Qualifications:
  • Enrolled in SNHU degree program
  • Proficiency in English is required
  • Punctual, courteous, respectful and reports to work as scheduled
  • Strong typing and written communication skills
  • Stable Internet connection and comfortability with learning new technology (LibApps)

Preferred Qualifications:
  • Prior customer service or library experience is a plus
  • Experience with utilizing libraries for research is a plus
  • Ability to work within a remote team environment

Learning Outcomes:
  • Career Readiness: Develop essential job skills such as punctuality, dependability, and strong communication
  • Professionalism: Learn the value of effective work habits and the importance of acting as an individual team member to contribute to shared goals of the larger workplace
  • Critical Thinking: Effectively search for and utilize data from multiple sources to solve problems and customer service inquiries

Available Hours: Tuesday through Sunday from 12 (noon) to 10 pm. Weekend availability is strongly preferred
Weekly Hours: 5-20 hours per week
Required Documents:
Please provide your class schedule along with a resume or a purpose statement detailing qualifications and interest in the role.
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
Compensation
The hourly pay range for this position is $12.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.

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