ZipRecruiter

Log In

2

Remote Chat Support Jobs in Rochester, NH (NOW HIRING)

Hello Sunshine Travels

Customer Service

Portsmouth, NH · Remote

$16.25 - $22.25/hr

About the job Customer Service Customer Service Representative Travel Industry Remote | Flexible ... Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings.

People also search for

All JobsRemote Chat Support JobsRemote Chat Support Jobs in Rochester, NH

Remote Chat Support information

See Rochester, NH salary details

$14

$25

$43

How much do remote chat support jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote chat support in Rochester, NH is $25.49, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $27.74 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.
More about Remote Chat Support jobs
What are popular job titles related to Remote Chat Support jobs in Rochester, NH? For Remote Chat Support jobs in Rochester, NH, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Rochester, NH look for? The top searched job categories for Remote Chat Support jobs in Rochester, NH are:
What cities near Rochester, NH are hiring for Remote Chat Support jobs? Cities near Rochester, NH with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Rochester, NH as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,026 per year, or $25.5 per hour.
Student - Research Support Assistant

Student - Research Support Assistant

Southern New Hampshire University

Manchester, NH • On-site, Remote

$12 - $15/hr

Part-time

Posted 4 days ago

Southern New Hampshire University rating

8.8

Company rating: 8.8 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

29th of 529 rated colleges and universities

Job description

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
The opportunity
At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
Southern New Hampshire University is currently seeking a Research Support Assistant to aid in providing research support to Shapiro Library users. This position will work via channels such as live virtual chat and email. The Research Support Assistant will have working knowledge of the Shapiro Library website, including databases and FAQs, and uses these resources to guide library users and answer their questions. This position reports to the Research Support Manager. This is a part-time, hourly position for a student currently enrolled in a degree program at Southern New Hampshire University.
Essential Duties and Responsibilities:
  • Serves Shapiro Library users by providing research support services via chat and email
  • Develops working knowledge of Shapiro Library services and website, including databases, research guides, and FAQs
  • Assists members of the SNHU community with questions related to research and the Library, and refers to other departments as needed
  • Utilizes customer service techniques to effectively communicate with users and create a welcoming virtual library environment
  • Conducts basic keyword searches for topics to assist users with using the Library databases and has working knowledge of different Library databases and search techniques
  • Creates follow-up tickets for chats to be handled by librarians as needed
  • Refers to Research Support Manager for help as needed and flags questions for Research Support Manager's review or follow-up
  • Other duties as assigned.

Minimum Qualifications:
  • Enrolled in SNHU degree program
  • Proficiency in English is required
  • Punctual, courteous, respectful and reports to work as scheduled
  • Strong typing and written communication skills
  • Stable Internet connection and comfortability with learning new technology (LibApps)

Preferred Qualifications:
  • Prior customer service or library experience is a plus
  • Experience with utilizing libraries for research is a plus
  • Ability to work within a remote team environment

Learning Outcomes:
  • Career Readiness: Develop essential job skills such as punctuality, dependability, and strong communication
  • Professionalism: Learn the value of effective work habits and the importance of acting as an individual team member to contribute to shared goals of the larger workplace
  • Critical Thinking: Effectively search for and utilize data from multiple sources to solve problems and customer service inquiries

Available Hours: Tuesday through Sunday from 12 (noon) to 10 pm. Weekend availability is strongly preferred
Weekly Hours: 5-20 hours per week
Required Documents:
Please provide your class schedule along with a resume or a purpose statement detailing qualifications and interest in the role.
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
Compensation
The hourly pay range for this position is $12.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.

What Southern New Hampshire University employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply