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Remote Helpdesk Jobs in Elgin, IL (NOW HIRING)

Globe Life Insurance

Be Seen First

Remote Customer Sales and Support Representative (Entry-Level)

Chicago, IL · Remote

$60K - $80K/yr

At AO Globe Life , we're looking for individuals who are eager to learn, enjoy helping people, and want the opportunity to grow in a supportive remote environment. If you're motivated, coachable, and ...

Promoted2

Remote Insurance Agent

Naperville, IL · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

micro1 AI

Senior Counsel - Remote

Naperville, IL · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

YO AI Labs

Associate Attorney - Remote

Chicago, IL · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

Senior Counsel - Remote

Aurora, IL · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

Senior Counsel - Remote

Chicago, IL · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

YO AI Labs

Corporate Attorney - Remote

Chicago, IL · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

Senior Counsel - Remote

Elgin, IL · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

YO AI Labs

Law/Legal Expert - Remote

Chicago, IL · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

YO AI Labs

Legal AI Trainer - Remote

Chicago, IL · Remote

Remote Engaging lawyers to contribute their subject-matter expertise in support of a customer ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

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All JobsHelpdesk JobsRemote Helpdesk JobsRemote Helpdesk Jobs in Elgin, IL

Remote Helpdesk information

See Elgin, IL salary details

$12

$22

$33

How much do remote helpdesk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote helpdesk in Elgin, IL is $22.89, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.67 per hour, depending on experience, location, and employer.

What are remote helpdesk jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by remote helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a remote helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a remote helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What are the most commonly searched types of Helpdesk jobs in Elgin, IL? The most popular types of Helpdesk jobs in Elgin, IL are:
What are popular job titles related to Remote Helpdesk jobs in Elgin, IL? For Remote Helpdesk jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk jobs in Elgin, IL look for? The top searched job categories for Remote Helpdesk jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Remote Helpdesk jobs? Cities near Elgin, IL with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Elgin, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,601 per year, or $22.9 per hour.

Remote Customer Sales and Support Representative (Entry-Level)

Globe Life Insurance

Naperville, IL • Remote

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 hours ago

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After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

163rd of 304 rated insurance

Job description

Remote Customer Sales and Support Representative (Entry-Level)

100% Remote | United States & Canada | Full-Time | Paid Weekly | Training Provided | No Cold Calling

Build Real Skills While Working From Home

Finding your first remote career or your next one shouldn't require years of experience.

At AO Globe Life, we're looking for individuals who are eager to learn, enjoy helping people, and want the opportunity to grow in a supportive remote environment. If you're motivated, coachable, and ready to build valuable communication and sales skills, we'll provide the training to help you get started.

This is an opportunity to work with clients who have requested information about available benefits, allowing you to focus on building relationships rather than searching for customers.

What You'll Be Doing

As a Remote Customer Sales and Support Representative, you'll connect with clients through scheduled virtual meetings, answer their questions, explain available benefit options, and help them make informed decisions based on their needs.

Every conversation is an opportunity to provide outstanding service while developing skills that can lead to long-term career advancement.

Daily Responsibilities

  • Meet with clients virtually using company-approved platforms
  • Explain available benefit options in a professional and easy-to-understand way
  • Listen carefully to each client's needs and answer questions accurately
  • Assist clients through the enrollment process when appropriate
  • Keep detailed records of client interactions
  • Attend ongoing training sessions and team meetings to continue developing your skills

What We Offer

  • Fully remote position available throughout the United States and Canada
  • Qualified leads provided by the company
  • No cold calling required
  • Weekly commission-based compensation
  • Unlimited earning potential based on individual performance
  • Comprehensive onboarding and virtual training
  • One-on-one mentorship from experienced leaders
  • Flexible scheduling options
  • Opportunities for advancement into leadership roles

Who We're Looking For

You may be a great fit if you:

  • Enjoy talking with and helping people
  • Have strong communication and interpersonal skills
  • Are dependable and willing to learn
  • Can stay organized while working remotely
  • Are comfortable using computers and virtual meeting platforms
  • Have customer service, retail, hospitality, sales, or similar experience (helpful but not required)

Why People Choose AO Globe Life

We believe careers are built through learning, consistency, and support.

Our team provides the resources, coaching, and mentorship needed to help motivated individuals develop professionally while creating meaningful relationships with clients. Whether you're beginning your career or looking for a fresh start, you'll have the opportunity to grow your skills in a collaborative remote environment.

Apply Today

If you're ready to begin a remote career where your effort, professionalism, and commitment to learning can make a difference, we'd love to hear from you.

Applicants selected to continue in the hiring process will be contacted by a member of our recruiting team. Please watch your email, voicemail, and spam folder for future updates.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

View All Globe Life Jobs