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Remote Helpdesk Jobs in Addison, TX (NOW HIRING)

AO ASPIRE

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Account Representative (Remote)

Dallas, TX · Remote

$1.0K - $80K/yr

In this role, you'll work directly with clients to help them understand and access valuable benefit ... Work independently while receiving support from leadership What We Offer * 100% remote opportunity

New

ForgeFit

Remote Inside Sales Representative

Allen, TX · On-site +1

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... We're not just another distributor, we're a trusted partner in helping fitness facilities grow ...

ForgeFit

Remote Inside Sales Representative

Plano, TX · On-site +1

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... We're not just another distributor, we're a trusted partner in helping fitness facilities grow ...

ForgeFit

Remote Inside Sales Representative

Dallas, TX · On-site +1

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit ForgeFit supplies cutting-edge ... We're not just another distributor, we're a trusted partner in helping fitness facilities grow ...

LAS Elite Travel

Remote Travel Specialist -

Dallas, TX · Remote

$50K - $56K/hr

LAS Elite Travel Agency is seeking organized, customer-focused individuals to serve as Remote ... If you enjoy assisting others, have strong organizational skills, and are interested in helping ...

ForgeFit

Remote Customer Service Specialist

Fort Worth, TX · On-site +1

$16.25 - $21.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

ForgeFit

Remote Customer Service Specialist

Plano, TX · On-site +1

$16.25 - $21.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

ForgeFit

Remote Customer Service Specialist

Arlington, TX · On-site +1

$15.25 - $20.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

ForgeFit

Remote Customer Service Specialist

Lewisville, TX · On-site +1

$16 - $21/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

ForgeFit

Remote Customer Service Specialist

Dallas, TX · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

HMG Careers

Remote Sales Specialist

Arlington, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

HMG Careers

Remote Sales Rep

Denton, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ...

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Remote Helpdesk information

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How much do remote helpdesk jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for remote helpdesk in Addison, TX is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.14 per hour, depending on experience, location, and employer.

What Are Remote Help Desk Jobs?

Remote help desk jobs are telecommuting customer service jobs in which you help users with technical support and troubleshoot issues related to hardware or software. A remote help desk technician, for example, is the first to take a call or respond to an email from a customer about a technical issue. In a remote help desk job, your duties are to catalog the problem and walk the user through diagnostic steps to determine what the problem is and how to fix it. If you cannot figure out the problem, your responsibilities include passing the call or email on to a help desk specialist or a field technician who can service the issue. Other job titles include help desk administrator and help desk analyst.

What are the most common challenges faced by Remote Helpdesk professionals, and how can they be managed?

Remote Helpdesk professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with non-technical users, and managing multiple support tickets simultaneously. To manage these challenges, it's important to use robust remote-access tools, maintain concise and empathetic communication, and leverage ticketing systems to prioritize and track requests efficiently. Ongoing training and collaboration with other IT team members also help in resolving complex problems and staying updated with evolving technologies.

What is the difference between Remote Helpdesk vs Remote Technical Support Specialist?

AspectRemote HelpdeskRemote Technical Support Specialist
CredentialsCompTIA A+, Network+ or similar certifications often preferredSimilar certifications, often with additional technical or product-specific training
Work EnvironmentRemote, customer-facing, troubleshooting hardware/software issuesRemote, more technical troubleshooting, often involving software or network problems
Employer & IndustryIT service providers, tech companies, MSPsIT companies, software vendors, tech support firms
Search & Comparison IntentPeople comparing entry-level tech support rolesIndividuals seeking more specialized technical support jobs

Remote Helpdesk and Remote Technical Support Specialist roles share similar credentials and work environments but differ in technical complexity. Helpdesk roles typically focus on basic troubleshooting and customer service, while technical support specialists handle more advanced technical issues. Both are vital in IT support, with overlapping skills but distinct levels of technical expertise.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk professional, and why are they important?

To thrive as a Remote Helpdesk professional, you need strong technical troubleshooting skills, familiarity with operating systems, and a background in IT support, often supported by a relevant certification such as CompTIA A+. Proficiency with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and knowledge base platforms is typical. Excellent communication, patience, and problem-solving abilities are critical soft skills for assisting users and managing challenging situations remotely. These skills ensure timely and effective resolution of technical issues, customer satisfaction, and smooth operations in distributed work environments.

What is a Remote Helpdesk?

A Remote Helpdesk is a support service that assists users with technical issues and IT-related problems from a remote location, rather than being physically present. Remote Helpdesk professionals use phone, chat, email, or remote desktop software to diagnose and resolve issues such as software glitches, hardware malfunctions, or network connectivity problems. This setup allows organizations to provide efficient and timely support to employees or customers regardless of their physical location. Remote Helpdesk services are essential for businesses with distributed teams or clients in multiple locations.
More about Remote Helpdesk jobs
What cities near Addison, TX are hiring for Remote Helpdesk jobs? Cities near Addison, TX with the most Remote Helpdesk job openings:
Remote Helpdesk jobs near you
Infographic showing various Remote Helpdesk job openings in Addison, TX as of July 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $46,616 per year, or $22.4 per hour.

Remote | Events Coordination Assistant

Destination Careers

Dallas, TX • On-site, Remote

$55K - $65K/yr

Full-time

Re-posted 15 days ago

Job description

Sports & Events Coordination Assistant - Remote
Location: Remote (United States)
About Us:
We are a coordination-focused services company supporting clients with event-related planning, scheduling, and reservation logistics. We work with a variety of experiences including sporting events, group gatherings, and special occasions, emphasizing organization, communication, and a high-quality client experience.
Position Overview:
The Sports & Events Coordination Assistant supports clients and internal teams by assisting with scheduling, reservations, and logistical coordination related to sports and event experiences. This role is ideal for individuals who are organized, detail-oriented, and enjoy working behind the scenes to help events come together smoothly.
This position is administrative and support-focused, centered on coordination rather than sales.
Key Responsibilities:
Assist with coordination of event-related scheduling and reservation requests
Communicate with clients to confirm details, timelines, and updates
Maintain accurate records, calendars, and coordination documentation
Support event logistics by tracking confirmations and changes
Respond to client inquiries in a professional and timely manner
Follow established workflows and quality standards
Collaborate with internal team members to support daily operations
Qualifications & Skills:
Strong organizational and time-management skills
Clear written and verbal communication abilities
High attention to detail and accuracy
Comfortable working independently in a remote environment
Basic computer proficiency and willingness to learn new systems
Reliable, professional, and service-oriented
Previous experience in event coordination, sports administration, customer service, hospitality, or administrative support is helpful but not required.
Work Environment & Schedule:
Fully remote position
Flexible scheduling options may be available
Training and ongoing support provided
Why Work With Destination Knot:
Remote work flexibility
Structured and supportive environment
Clear processes and expectations
Opportunity to develop coordination and event-support skills
How to Apply:
Interested candidates are encouraged to submit an application for consideration. Qualified applicants will be contacted regarding next steps.
$55,000 - $65,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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