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Remote Help Desk Jobs in Gilbert, AZ (NOW HIRING)

CBIZ Talent and Compensation Solutions

Be Seen First

Software Support Analyst

Phoenix, AZ · Remote

$55K - $65K/yr

CBIZ Talent Solutions is assisting our national franchise client in their search for a remote ... Act as the first point of contact to provide helpdesk support, via phone, computer, and through the ...

The State of Arizona

GRANTS COORDINATOR

Phoenix, AZ · On-site +1

$43K - $70K/yr

The Grant Compliance Specialist performs risk assessments, plans and conducts desk reviews and on ... All work, including remote work, should be performed within Arizona unless an exception is properly ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Gilbert, AZ

Remote Help Desk information

See Gilbert, AZ salary details

$12

$23

$33

How much do remote help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote help desk in Gilbert, AZ is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Gilbert, AZ?

The most popular types of Help Desk jobs in Gilbert, AZ are:

What are popular job titles related to Remote Help Desk jobs in Gilbert, AZ?

For Remote Help Desk jobs in Gilbert, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Gilbert, AZ look for?

The top searched job categories for Remote Help Desk jobs in Gilbert, AZ are:

What cities near Gilbert, AZ are hiring for Remote Help Desk jobs?

Cities near Gilbert, AZ with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $48,000 per year, or $23.1 per hour.

Senior Closing Specialist - Evening & Weekend Remote Position

The Investors Edge

Phoenix, AZ • Remote

$36K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

Location: 100% Remote  Work from home — no commute, no office
⏰ Schedule: Evenings & Weekends (detailed rotation below)
Job Type: Full-Time W-2 Employee
Base Pay: $36,000 / year + Full Benefits (see below)
On-Target Earnings (OTE): $129,000 + Uncapped Commission
Company: The Investor’s Edge



Let me be brutally honest with you.


I'm recruiting for this position, and I could give you the polished corporate speak. But you've read enough job posts to know when someone's blowing smoke.


So here's the unfiltered truth about this Evening & Weekend Sales Director role at The Investor's Edge:


THE GOOD: The money is real. Our current Directors average $100K-$150K. Some hit $129K+. You get a $36K base so you're not starving between commissions, then uncapped earnings on top. The leads are pre-qualified—appointments are set, live transfers come through, and you're talking to people who are actually interested in investing in real estate education.


THE CHALLENGING: You work evenings and weekends. That's not for everyone. You'll work 2 out of every 3 weekends on a rotating schedule. If you've got young kids who need you on Saturday mornings, or if you live for Friday nights out with friends, this might not fit your lifestyle.


THE REALISTIC: You need to be available during shift hours, but you're not chained to your desk. Between calls, your time is yours. Most days you'll have genuine downtime. You might take 2-3 calls in a 10-hour shift block. The rest? Do laundry, work out, meal prep, watch Netflix—just be ready to jump on a call within 5 minutes when one comes through.


THE REQUIREMENTS (NO SUGARCOATING): We need 2+ years of proven B2C high-ticket phone sales. Not "I sold once," but consistent closing experience with programs worth $3K+. You need to know CRMs (we use HubSpot). And honestly, we need someone with employment stability—if you've had 5 jobs in the last 3 years, that's a red flag for us.


THE COMPANY (THE ACTUAL STORY): The Investor's Edge has been around for 20 years. We're not some startup that might disappear next quarter. We've been on Inc. 5000 twice. We've won Top Workplace awards. We help people learn real estate investing—no scams, no gimmicks, just actual education.


THE BENEFITS (YES, REAL ONES): Health insurance stipend. 100% company-paid vision, dental, life insurance. Telemedicine. Mental health support (therapy/psychiatry covered). 401(k) with matching. W-2 employment. All of it.


THE BOTTOM LINE: If you're a proven closer who's okay working evenings/weekends, wants to work from home, and wants to make six figures without the typical sales bullshit—this is worth your time.

If you need traditional 9-5 hours, or you're new to sales, or you can't handle working remotely without constant supervision—this isn't it.


I'm looking for ONE person who fits this role perfectly.


If that's you, apply now and let's have a real conversation about whether this makes sense for both of us.

No games. No false promises. Just an honest opportunity for the right person.


Apply today.


Director

#ZR