ZipRecruiter

Log In

2

Remote Help Desk Jobs in Tempe, AZ (NOW HIRING)

vTech Solution

Help Desk Analyst Remote

Phoenix, AZ · Remote

$21 - $28.75/hr

Help Desk Analyst Location: Remote (Phoenix, AZ) Job Type: Contract - 6 Months (Possibility of extension) Interview Mode: In person Responsibilities: * Provides technical assistance and support for ...

Trapp Technology

IT Help Desk

Phoenix, AZ · Remote

$17 - $24/hr

Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00 ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...

The State of Arizona

SERVICE DESK ANALYST

Phoenix, AZ · On-site +1

$25/hr

... Helpdesk Manager. Working with the State of Arizona will provide you the opportunity to learn ... All work, including remote work, should be performed within Arizona unless an exception is properly ...

Posted today

Benepass

Manager, Customer Experience

Chandler, AZ · Remote

Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first ... You use technology, automation, help desk workflows, and AI tools to help support teams work more ...

next page

Showing results 1-20

All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Tempe, AZ

Remote Help Desk information

See Tempe, AZ salary details

$12

$22

$32

How much do remote help desk jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote help desk in Tempe, AZ is $22.17, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $24.86 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Tempe, AZ?

The most popular types of Help Desk jobs in Tempe, AZ are:

What are popular job titles related to Remote Help Desk jobs in Tempe, AZ?

For Remote Help Desk jobs in Tempe, AZ, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Tempe, AZ look for?

The top searched job categories for Remote Help Desk jobs in Tempe, AZ are:

What cities near Tempe, AZ are hiring for Remote Help Desk jobs?

Cities near Tempe, AZ with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Tempe, AZ as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $46,120 per year, or $22.2 per hour.

Help Desk Analyst Remote

vTech Solution

Phoenix, AZ • Remote

$21 - $28.75/hr

Contractor

Posted 15 days ago

Job description

Job Title: Help Desk Analyst
Location: Remote (Phoenix, AZ)
Job Type: Contract – 6 Months (Possibility of extension)
Interview Mode: In person

Responsibilities:

  • Provides technical assistance and support for incoming queries and issues
  • Responds to queries over the phone, email messages from customers seeking help, ask questions to determine the nature of the problem, and walks customers through the problem-solving process.
  • Re-assign and/or escalate tickets to other team members as necessary. Assists with data integrity compliance audits. Runs reports to show data integrity errors. Works with users to maintain data integrity standards.
  • Documents, updates and communication internal processes as required.
  • Problem resolution for complex issues in a timely manner or escalates tickets to management or next support tier as appropriate. Monitors internal customer service desk ticketing system.
  • Provides support/orientation to new users.

Knowledge of:

  • Customer Service Principles: Deep understanding of "world-class" service delivery and client-focused solution techniques.
  • Technical Support Frameworks: Familiarity with the ServiceNow ticketing environment and general IT support hierarchies (Tiers 1, 2, and 3).
  • Enterprise Software: Knowledge of ERP systems and specialized HR/Talent Management software like PageUp.
  • Data Governance: Understanding of data integrity standards, audit compliance, and the importance of accurate reporting.

Skills in:

  • Analytical Troubleshooting: The ability to perform triage, diagnose system related issues, and isolate the root cause of complex technical problems.
  • Communication & Pedagogy: Skilled in "walking" non-technical users through problem-solving steps via phone or email and providing orientation to new users.
  • Technical Writing: Proficiency in documenting internal processes and creating clear, actionable updates for problem resolution.
  • Platform Management: Skill in navigating and monitoring internal service desk applications to ensure no request is overlooked.

Abilities to:

  • Active Listening: The ability to ask targeted questions to determine the nature of a problem and gauge the user's technical proficiency.
  • Prioritization & Escalation: Ability to judge the severity of a ticket and determine when to re-assign or escalate it to management or a higher support tier.
  • Attention to Detail: Ability to run reports and identify subtle data integrity errors to maintain system standards.
  • Time Management: Ability to provide resolutions for complex issues in a timely manner while maintaining a high volume of ticket documentation.

Required experience:

  • 1 year of experience with Help desk or troubleshooting
  • Experience with serviceNow - ticket managing system

vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.

vTech Solution offers services such as:

  • Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
  • Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
  • Infrastructure Managed Services: Creating resilient and secure infrastructure management.
  • Professional Services: Providing expertise for mission-critical programs.
  • Productivity and Communications: Ensuring secure and confident business connectivity from anywhere
vTech Solution logo

About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

FacebookTwitter

View All vTech Solution Jobs