Remote Help Desk Support Jobs in Boston, MA (NOW HIRING)

Job Title: Sales Support Administrator

Industry: Consumer Products / Retail

Location (City, State): Plymouth, MA

Assignment Type: Contract

Pay: $20-$26/hour

Work Schedule:

Hybrid Schedule – Monday through Thursday onsite, Friday remote

Monday-Friday, 8:00 AM – 5:00 PM

Benefits:

This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a growing consumer products organization that partners with major retail accounts across North America. They are known for their collaborative culture, innovative products, and commitment to delivering exceptional customer experiences. This is an opportunity to join a fast-paced team where your contributions will directly support the success of the sales organization.

Job Description:

We are seeking a highly organized and detail-oriented Sales Support Administrator to provide operational and administrative support to a busy commercial team. This individual will serve as a key liaison between sales, customer service, logistics, and retail partners while helping ensure smooth execution of customer programs, reporting initiatives, and sales activities.

The ideal candidate will have prior experience supporting sales teams, managing customer-facing documentation, and working with large retail accounts. Strong Excel skills and the ability to manage multiple priorities are essential for success in this role.

Key Responsibilities:

• Provide administrative and operational support to sales leadership and account management teams.
• Create reports, presentations, and business review materials for customer meetings and internal discussions.
• Assist with customer onboarding, product setup documentation, and retailer account maintenance.
• Manage information across customer portals and internal databases to ensure accuracy and compliance.
• Generate and analyze sales reports to support business decisions and identify trends.
• Coordinate with logistics, customer service, and other departments to resolve customer issues and ensure seamless execution.
• Track deadlines, customer requests, and project deliverables to support overall sales effectiveness.
• Support special projects and process improvement initiatives within the commercial organization.
• Assist multiple team members with day-to-day operational needs and account support activities.

Qualifications:

• 3+ years of experience in Sales Support, Sales Operations, Account Coordination, Customer Service, or Administrative Support.
• Strong proficiency in Microsoft Excel and Microsoft Office Suite.
• Experience working with retailer portals, customer reporting systems, or sales analytics tools preferred.
• Ability to manage multiple priorities while maintaining a high level of accuracy.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Self-starter capable of working independently with minimal supervision.
• Customer-focused approach with strong problem-solving skills.
• Consumer products, retail, CPG, manufacturing, or related industry experience is highly preferred.
• Experience supporting major retail accounts is a plus.
• Familiarity with Walmart Retail Link or similar retailer systems is strongly preferred.
• Experience creating customer presentations, sales decks, and business reviews is beneficial.

Perks:

• Hybrid work schedule with remote Fridays.
• Exposure to major retail accounts and customer-facing business operations.
• Collaborative and team-oriented environment.
• Opportunity to work cross-functionally with multiple departments.
• Gain experience supporting a high-performing commercial organization.
• Business casual work environment.
• Stable contract assignment with immediate impact on the organization.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.