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Remote Help Desk Support Jobs in Boston, MA (NOW HIRING)

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... What we are looking for Are you passionate about solving technical problems and helping customers ...

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

Role: Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an ... They ideal candidate will have a nurturing personality and the desire to help in the mentoring of ...

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Prior experience in a helpdesk setting supporting both in-person and remote employees across various SaaS tools. * Use-Centric Approach: A proven ability to put yourself in the shoes of the person ...

New

RL Recruiting

Tech Support Engineer III (473)

Boston, MA · Remote

$35 - $45/hr

Key Responsibilities End-User Support & Helpdesk Serve as the primary point of contact for remote and local employees experiencing technical issues (hardware, software, network, and access). Diagnose ...

New

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

... help customers get more value out of the platform through optimizations, suggestions for ... Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious ...

Nexus Technologies LLC

vCIO

Boston, MA · Remote

Location Remote (USA): Preference for candidates with l ife Sciences, hospitality, or generalist ... support, client network functions, connectivity, help desk, performance monitoring, data security ...

New

Growcer Inc.

Horticulture Support Manager

Boston, MA · Remote

Horticulture Support Manager Full Time, Salaried Remote, United States of America About Growcer ... You'll help train customers in how to best run their farms and support them in trouble shooting ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

... person and remote support Handle new hire onboarding, laptop allocation, setup, and getting ... help enforce IT security policies, handling sensitive data responsibly in line with company and ...

Addison Group

Sales Support Administrator

Plymouth, MA · Remote

$20 - $26/hr

Hybrid Schedule - Monday through Thursday onsite, Friday remote Monday-Friday, 8:00 AM - 5:00 PM ... while helping ensure smooth execution of customer programs, reporting initiatives, and sales ...

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All JobsHelp Desk Support JobsRemote Help Desk Support JobsRemote Help Desk Support Jobs in Boston, MA

Remote Help Desk Support information

See Boston, MA salary details

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How much do remote help desk support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote help desk support in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote help desk support professionals, and how can they be addressed?

Remote Help Desk Support professionals often face challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users of varying technical abilities. These challenges can be addressed by developing strong remote diagnostic skills, using reliable remote access tools, and leveraging knowledge bases or ticketing systems to stay organized. Additionally, cultivating patience and effective communication helps build rapport with users and ensures issues are resolved efficiently.

What is the difference between Remote Help Desk Support vs Remote IT Support Specialist?

AspectRemote Help Desk SupportRemote IT Support Specialist
CertificationsCompTIA A+, Network+ (often required)CompTIA A+, Network+, Cisco CCNA (may be preferred)
Work EnvironmentCustomer service-focused, troubleshooting end-user issues remotelyTechnical problem-solving, network and system support remotely or on-site
Employer & Industry UsageIT service providers, tech companies, corporate IT departmentsIT service providers, corporate IT, managed service providers

Remote Help Desk Support primarily focuses on assisting end-users with hardware and software issues via remote tools, emphasizing customer service. Remote IT Support Specialists handle broader technical tasks, including network and system troubleshooting, often requiring more advanced certifications. Both roles are vital in IT support, but Help Desk roles are more customer-facing, while IT Support Specialists may handle more complex technical problems.

What are the key skills and qualifications needed to thrive as a remote help desk support?

To thrive as a Remote Help Desk Support, you need strong troubleshooting abilities, technical knowledge of operating systems and software, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient resolution of user issues, customer satisfaction, and smooth IT operations in a remote environment.

What is a remote help desk support?

A Remote Help Desk Support specialist is an IT professional who assists users with technical issues and troubleshooting, typically from a remote location. They handle support requests via phone, email, or chat, resolving problems related to software, hardware, networks, or other technology services. Their primary goal is to provide timely solutions to technical problems, maintain user satisfaction, and ensure the smooth operation of IT systems for clients or employees.

What are popular job titles related to Remote Help Desk Support jobs in Boston, MA?

For Remote Help Desk Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Support jobs in Boston, MA look for?

The top searched job categories for Remote Help Desk Support jobs in Boston, MA are:

Remote Help Desk Support jobs near you
Infographic showing various Remote Help Desk Support job openings in Boston, MA as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% Remote job distribution, with an average salary of $52,314 per year, or $25.2 per hour.

Junior Systems Administrator (00595)

PMA Consultants Careers

Boston, MA • On-site, Remote

$82K - $97K/yr

Full-time

Posted 4 days ago

Job description

Position Summary

PMA Consultants is seeking a skilled, proactive, and client-focused Junior Systems Administrator to support Project Controls for capital programs through the administration, optimization, and continuous improvement of project management information systems. Working under the direction of the PMWeb Senior Administrator, this role plays a key part in supporting project teams by ensuring PMWeb operates efficiently and effectively across multiple projects.

The Junior Systems Administrator will help administer and enhance PMWeb, support end users, resolve help desk requests, configure system workflows, and contribute to process improvements. The ideal candidate is detail-oriented, technically proficient, and committed to delivering exceptional client service while helping ensure system performance, data integrity, and operational efficiency align with project and business objectives.

Organizational Responsibilities
  • Administer, configure, and maintain PMWeb modules, including Cost, Schedule, Forms, and Workflows.
  • Support user account setup, permissions, project structures, and system administration activities.
  • Troubleshoot and resolve help desk tickets, system issues, and end-user questions in a timely manner.
  • Perform routine system audits to help ensure data accuracy, compliance, and integrity.
  • Assist with system enhancements, upgrades, testing, and integrations in collaboration with senior administrators, IT teams, and vendors.
  • Support the evaluation and implementation of platform enhancements and process improvements.
  • Assist in analyzing business processes and aligning PMIS functionality with project requirements.
  • Participate in business requirements gathering, system configuration, and workflow development.
  • Support data migration efforts, system testing, and validation activities.
  • Maintain system configuration documentation, user guides, and standard operating procedures.
  • Develop and update training materials and assist with end-user onboarding and training.
  • Gather user feedback, track enhancement requests, and support change management activities.
  • Build strong working relationships with project teams and cross-functional stakeholders.
  • Participate in project meetings and communicate system updates to technical and non-technical users.
  • Support Project Controls teams by ensuring PMIS solutions align with project and business objectives.
  • Perform other duties as assigned.
Qualifications
  • Bachelor's degree in Computer Information Systems, Construction Management, Information Technology, Engineering, or a related field. Relevant professional experience may be considered in lieu of, or as a supplement to, the education requirement. 
  • 2+ years of experience supporting PMWeb or a similar Project Management Information System (PMIS).
  • Experience administering or supporting PMWeb is preferred.
  • Familiarity with PMIS platforms such as PMWeb, e-Builder, Unifier, Procore, or similar systems.
  • Understanding of Project Controls, project accounting, or capital program management.
  • Experience with reporting and data visualization tools such as Power BI or Tableau is preferred.
  • Experience supporting capital projects or capital programs is preferred.
  • Basic understanding of system integrations, APIs, and data management principles is a plus.
  • Strong analytical, problem-solving, and customer service skills.
  • Excellent written and verbal communication skills with the ability to support both technical and non-technical users.
  • Ability to manage multiple priorities in a collaborative, fast-paced environment.

The salary range for this position is $ 82,749 - $97,230. 

A hired employee will be placed within this salary range based on a variety of legitimate business reasons, including but not limited to the individual’s scope of relevant experience and geographic location.

Additional Requirements
 
Physical: Standing or sitting for long periods; must be able to lift up to 15 pounds at times and spend extended hours in front of a computer screen.
 
Cognitive: Problem-solving, written, and verbal communication skills; computer and software skills; and ability to read and interpret text online or in printed form.
 
About PMA
 
At PMA, employee well-being is a daily priority. We offer a combination of workplace options that include a PMA office location; work-from-home; or a client site. Wherever we work, we openly share knowledge as we believe that collaboration with peers improves our work product and that pursuing subject matter expertise is a lifelong endeavor.  
 
We are committed to a culture of equity, diversity, and inclusion. We affirm and respect diverse backgrounds and opinions because we believe they yield the best solutions for our clients. We promote emotional intelligence and trust by nurturing these values within our new hires.  
 
We encourage staff to develop rewarding, long-term careers at PMA, and we implement formal leadership development programs that help you attain your goals. At PMA, shared success is a core value. Every employee who contributes is recognized, celebrated, and rewarded. We look for self-driven candidates eager to assume responsibility and join a community of respect founded on collaboration and accountability, not titles. If you aim to transform the project management practice toward continuous improvement of project outcomes, the profession, and yourself, PMA looks forward to warmly welcoming you to our team.  
 
We offer competitive pay and benefits, wellness programs for you and your family, and career development opportunities to advance your professional goals.  
 
As a PMA professional, you will be empowered to make timely and effective decisions and significant daily contributions to complex facets of project delivery. Join a team that has achieved a world-class reputation in the construction industry and has been voted a “Best Place to Work.” 
 
PMA offers competitive wages and comprehensive benefits, including medical, prescription, dental, vision, time off with pay, 401(k) with company match, life, disability, and professional development reimbursement for qualifying employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), disability, national origin, or any other characteristic protected by applicable laws, regulations, and ordinances. Qualified female and minority applicants are encouraged to apply.
 
EOE, including persons with disabilities and veterans.
 
VEVRAA federal contractor.