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Remote Help Desk Support Jobs in Boston, MA (NOW HIRING)

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

In this role, you will evaluate, review, and refine AI-generated business content, helping enhance ... Collaborate remotely with project teams to support continuous AI improvement. Required Skills

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

In this role, you will evaluate, review, and refine AI-generated business content, helping enhance ... Collaborate remotely with project teams to support continuous AI improvement. Required Skills

LinQ Global

Program Support

Boston, MA · Remote

$23/hr

... support and help ensure efficient day-to-day operations. The ideal candidate is organized, dependable, detail-oriented, and comfortable working independently in a remote environment. This role ...

Nexus Technologies LLC

vCIO

Boston, MA · Remote

Location Remote (USA): Preference for candidates with l ife Sciences, hospitality, or generalist ... support, client network functions, connectivity, help desk, performance monitoring, data security ...

TECH5 USA, Inc.

Support Engineer - MA

Boston, MA · Remote

As a remote Support Engineer you are responsible for deploying, managing and supporting customer ... Familiarity with Salesforce is helpful, experience with Zendesk and JIRA is highly desirable.

New

Devoted Health

Support Engineer

Waltham, MA · On-site +1

$55K - $64K/yr

Prior experience in a helpdesk setting supporting both in-person and remote employees across various SaaS tools. * Use-Centric Approach: A proven ability to put yourself in the shoes of the person ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

... remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement. This is an ideal ...

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All JobsHelp Desk Support JobsRemote Help Desk Support JobsRemote Help Desk Support Jobs in Boston, MA

Remote Help Desk Support information

See Boston, MA salary details

$13

$25

$36

How much do remote help desk support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote help desk support in Boston, MA is $25.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $28.22 per hour, depending on experience, location, and employer.

What is a remote help desk support?

A Remote Help Desk Support specialist is an IT professional who assists users with technical issues and troubleshooting, typically from a remote location. They handle support requests via phone, email, or chat, resolving problems related to software, hardware, networks, or other technology services. Their primary goal is to provide timely solutions to technical problems, maintain user satisfaction, and ensure the smooth operation of IT systems for clients or employees.

What are the key skills and qualifications needed to thrive as a remote help desk support?

To thrive as a Remote Help Desk Support, you need strong troubleshooting abilities, technical knowledge of operating systems and software, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and basic networking concepts is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient resolution of user issues, customer satisfaction, and smooth IT operations in a remote environment.

What are some common challenges faced by remote help desk support professionals, and how can they be addressed?

Remote Help Desk Support professionals often face challenges such as troubleshooting technical issues without physical access to devices, managing multiple support requests simultaneously, and maintaining clear communication with users of varying technical abilities. These challenges can be addressed by developing strong remote diagnostic skills, using reliable remote access tools, and leveraging knowledge bases or ticketing systems to stay organized. Additionally, cultivating patience and effective communication helps build rapport with users and ensures issues are resolved efficiently.

What is the difference between Remote Help Desk Support vs Remote IT Support Specialist?

AspectRemote Help Desk SupportRemote IT Support Specialist
CertificationsCompTIA A+, Network+ (often required)CompTIA A+, Network+, Cisco CCNA (may be preferred)
Work EnvironmentCustomer service-focused, troubleshooting end-user issues remotelyTechnical problem-solving, network and system support remotely or on-site
Employer & Industry UsageIT service providers, tech companies, corporate IT departmentsIT service providers, corporate IT, managed service providers

Remote Help Desk Support primarily focuses on assisting end-users with hardware and software issues via remote tools, emphasizing customer service. Remote IT Support Specialists handle broader technical tasks, including network and system troubleshooting, often requiring more advanced certifications. Both roles are vital in IT support, but Help Desk roles are more customer-facing, while IT Support Specialists may handle more complex technical problems.

What are the most commonly searched types of Help Desk Support jobs in Boston, MA?

The most popular types of Help Desk Support jobs in Boston, MA are:

What are popular job titles related to Remote Help Desk Support jobs in Boston, MA?

For Remote Help Desk Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Support jobs in Boston, MA look for?

The top searched job categories for Remote Help Desk Support jobs in Boston, MA are:

Remote Help Desk Support jobs near you
Infographic showing various Remote Help Desk Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,314 per year, or $25.2 per hour.

AI Consulting Expert - Remote

YO AI Labs

Boston, MA • Remote

$100 - $200/hr

Part-time

Posted 26 days ago

Job description

Job Title: AI Consulting Domain Remote

Job Type: Contractor (Part-Time)
Location: Remote

Job Overview

We are seeking experienced AI Consulting Domain Experts to contribute their consulting expertise to an innovative project focused on improving next-generation AI systems. In this role, you will evaluate, review, and refine AI-generated business content, helping enhance the quality, accuracy, and reasoning of AI outputs. No prior AI experience is required—your consulting expertise, analytical thinking, and communication skills are what matter most.

Key Responsibilities
  • Evaluate and refine AI-generated responses for accuracy, clarity, and alignment with business objectives.
  • Author, review, and enhance strategy reports, market analyses, business cases, executive summaries, and technical documentation.
  • Develop, refine, and evaluate prompts for AI models.
  • Conduct quality assurance and rubric-based evaluations of AI-generated outputs.
  • Annotate data, interpret findings, and perform fact-checking to ensure high-quality content.
  • Provide actionable feedback and recommendations to improve AI model performance.
  • Collaborate remotely with project teams to support continuous AI improvement.
Required Skills
  • Critical Thinking
  • Analytical Reasoning
  • Prompt Engineering
  • AI Output Evaluation
  • Quality Assurance
  • Technical & Report Writing
  • Business Communication
  • Content Review & Editing
  • Data Interpretation
  • Data Annotation
  • Fact Checking
  • Independent Research
  • Problem-Solving
  • Attention to Detail
Preferred Qualifications
  • 3+ years of experience in strategy consulting, management consulting, corporate strategy, business transformation, or operations.
  • Experience preparing strategy reports, business cases, market analyses, client presentations, or executive recommendations.
  • Strong professional writing, business communication, and technical editing skills.
  • Excellent critical thinking, analytical reasoning, and structured problem-solving abilities.
  • Bachelor's degree or equivalent professional experience required; an advanced degree (Master's, MBA, JD, or PhD) is a plus.
  • Candidates with strong academic or professional achievements are encouraged to apply