ZipRecruiter

Log In

2

Remote Help Desk Analyst Jobs in Austin, TX (NOW HIRING)

House Buyers of America

Valuations Analyst

Austin, TX · Remote

Valuations Analyst- 100% Remote House Buyers of America is looking for a 100% remote Valuations ... You will do anything else necessary to help the company meet its goals About You: * You have 3 ...

House Buyers of America

Valuations Analyst

Austin, TX · Remote

Valuations Analyst- 100% Remote House Buyers of America is looking for a 100% remote Valuations ... You will do anything else necessary to help the company meet its goals About You: * You have 3 ...

Prelim

Client Strategy Analyst

Austin, TX · Remote

$130K - $140K/yr

... remote positions across the US, helping banks onboard their customers. Our platform is designed to streamline the account opening process for both consumers and businesses, accelerating speed-to ...

Actalent

Thermal Analyst

Austin, TX · On-site +1

... remote programs. The position offers the opportunity to work with advanced technologies ... help develop their skills. * Review analysis work products from other team members to ensure ...

Danaher

Sr. Financial Analyst

Austin, TX · On-site +1

$85K - $100K/yr

As a member of our team, you'll help bring life-changing innovations to life-impacting millions ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

YO AI Labs

GIS/geospatial Expert - Remote

Austin, TX · Remote

$80 - $100/hr

... help improve next-generation AI systems. No prior AI training experience is required. Key ... Provide expert analysis and feedback on GIS and geospatial challenges. * Document technical ...

YO AI Labs

AI Finance Expert - Remote

Austin, TX · Remote

$100 - $200/hr

In this role, you will help improve next-generation AI systems by reviewing, evaluating, and ... Analyze, review, and edit AI-generated financial content for accuracy, clarity, and relevance.

previous pagenext page

Showing results 21-40

All JobsHelp Desk Analyst JobsRemote Help Desk Analyst JobsRemote Help Desk Analyst Jobs in Austin, TX

Remote Help Desk Analyst information

See Austin, TX salary details

$14

$23

$35

How much do remote help desk analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote help desk analyst in Austin, TX is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.68 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Austin, TX?

The most popular types of Help Desk Analyst jobs in Austin, TX are:

What are popular job titles related to Remote Help Desk Analyst jobs in Austin, TX?

For Remote Help Desk Analyst jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Austin, TX look for?

The top searched job categories for Remote Help Desk Analyst jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Help Desk Analyst jobs?

Cities near Austin, TX with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,665 per year, or $23.9 per hour.

Customer Support Representative - Day Shift

Allied Tech

Austin, TX • Remote

$55K - $68K/yr

Full-time

Re-posted 9 days ago

Job description

Customer Support Representative - Day Shift

It's been said that the secret of getting ahead is getting started. We'd add one thing to that: it helps considerably if you actually like people. We're building a team of thoughtful, service-minded people who find satisfaction in a good conversation, take pride in solving problems, and make every customer feel like they called at just the right time.


What is the pay?

  • $55,000 - $68,000 per year, based on experience
  • Individual performance-based bonus up to 10% of salary
  • Company performance-based bonus up to 10% of salary

What are the benefits?

  • Fully remote position
  • Competitive health, dental, and vision insurance
  • 401(k) with up to 6% company match
  • 40 days of paid time off, inclusive of vacation, sick days, and holidays
  • $200/month home-office stipend
  • Promote-from-within culture with clear opportunities for advancement

What will I be doing?

  • Providing customer support and basic technical support via phone, live chat, ticketing systems, and occasional video calls
  • Resolving complex cases escalated by Customer Support Representatives
  • Troubleshooting both common and uncommon account and software-related issues for our clients' users
  • Guiding users through solutions in a clear and patient manner
  • Identifying patterns in escalated cases and surfacing insights to leadership
  • Escalating complex cases through structured workflows
  • Documenting issues and resolutions accurately within internal systems
  • Contributing to knowledge base articles for both common and uncommon issues
  • Following established processes to deliver consistent, high-quality support
  • Representing client brands with empathy and professionalism

What are the requirements?

  • Able to diagnose and resolve common software-related issues including login errors, access permissions, and account billing resolutions
  • Excellent written communication, including grammar, punctuation, and spelling
  • Comfortable navigating multiple software systems simultaneously
  • Fast, reliable internet connection and a distraction-free work environment

What additional qualifications could I have?

  • 2+ years customer service, help desk, or other customer-facing support experience
  • 1+ year experience with phone, live chat, and ticketing software systems such as Zendesk, Intercom, or similar

What shifts are available?

This role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.

  • Day Shift: 8:00 AM - 4:00 PM Central Time (CT)

Great customer support is about more than resolving issues -- it's about creating trust, solving problems, and helping people feel supported when something isn't working. If that sounds like the kind of work you do best, we'd love to hear from you.