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Remote Healthcare Customer Service Jobs in Springfield, OR

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Remote Healthcare Customer Service information

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How much do remote healthcare customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote healthcare customer service in Springfield, OR is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is a remote healthcare customer service representative?

A remote healthcare customer service representative is a professional who assists patients, healthcare providers, and insurers with inquiries related to medical services, billing, insurance claims, and appointments, all while working from a remote location such as their home. They communicate primarily via phone, email, or chat to resolve issues, provide information, and ensure a positive experience for patients. These representatives are trained to handle sensitive medical information in accordance with privacy regulations like HIPAA, and they play a crucial role in supporting the administrative needs of healthcare organizations.

What are the key skills and qualifications needed to thrive as a remote healthcare customer service representative?

To thrive as a Remote Healthcare Customer Service Representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service best practices, often supported by a high school diploma or equivalent experience. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and secure communication platforms is typically required. Outstanding communication, patience, and problem-solving abilities are crucial soft skills that set top performers apart in this role. These competencies ensure accurate information delivery, high patient satisfaction, and effective resolution of complex healthcare inquiries in a remote environment.

What are some common challenges faced by remote healthcare customer service representatives, and how can they be managed?

Remote healthcare customer service representatives often navigate challenges such as handling sensitive patient information securely, managing high call volumes, and addressing complex insurance or billing questions. Working from home can also mean less immediate support from colleagues or supervisors. To manage these challenges, it's important to stay up-to-date with HIPAA regulations, utilize available training resources, and maintain clear communication with your team via digital channels. Employers typically provide secure systems and regular opportunities for virtual team meetings to foster collaboration and ongoing support.

What is the difference between Remote Healthcare Customer Service vs Remote Medical Billing and Coding?

AspectRemote Healthcare Customer ServiceRemote Medical Billing and Coding
Required CredentialsHigh school diploma, customer service skillsCertification in medical billing/coding (e.g., CPC, CCS)
Work EnvironmentCall centers, healthcare provider offices, remoteHome-based, healthcare clinics, billing companies
Employer & Industry UsageHospitals, clinics, insurance companiesMedical billing companies, healthcare providers
Common Search & ComparisonCustomer support roles in healthcareMedical billing and coding jobs

While both roles are remote and involve healthcare, Remote Healthcare Customer Service focuses on assisting patients and providers with inquiries, whereas Remote Medical Billing and Coding involves processing insurance claims and coding diagnoses. They require different certifications and have distinct daily tasks, but both are essential in healthcare operations.

What are the most commonly searched types of Healthcare Customer Service jobs in Springfield, OR?

The most popular types of Healthcare Customer Service jobs in Springfield, OR are:

What are popular job titles related to Remote Healthcare Customer Service jobs in Springfield, OR?

For Remote Healthcare Customer Service jobs in Springfield, OR, the most frequently searched job titles are:

What job categories do people searching Remote Healthcare Customer Service jobs in Springfield, OR look for?

The top searched job categories for Remote Healthcare Customer Service jobs in Springfield, OR are:

What cities near Springfield, OR are hiring for Remote Healthcare Customer Service jobs?

Cities near Springfield, OR with the most Remote Healthcare Customer Service job openings:

Infographic showing various Remote Healthcare Customer Service job openings in Springfield, OR as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,467 per year, or $19.5 per hour.

Remote Mental Health Counselor - Licensed Wellness Specialist

Resilient Waves Health Care Inc.

Eugene, OR โ€ข Remote

$90K - $100K/yr

Full-time

Medical, Dental, Vision

Posted 4 days ago


Job description

Position Overview

Join Resilient Waves Health Care Inc. as a dedicated Mental Health Counselor, where you will provide individualized counseling services to adults with low-acuity mental health issues. This fully remote position allows for flexibility in your schedule while supporting clients in their journey toward mental wellness. With a competitive annual salary ranging from $90,000 to $100,000, you will have the opportunity to make a profound impact on individuals' lives within the comfort of your own home.

About the Organization

At Resilient Waves Health Care Inc., we strive to offer accessible mental health services to our community in Eugene, Oregon, and beyond. Our mission is to promote resilience and provide comprehensive support to individuals in need of mental health services. Our team is composed of skilled professionals who are passionate about helping others, fostering an inclusive environment where both staff and clients can thrive. By leveraging technology, we aim to bridge the gap in mental health care access, ensuring every adult receives the support they deserve.

Work Environment
  • This position operates in a fully remote setting, enabling you to work from home or any location that suits your needs.
  • A flexible work schedule is offered, allowing for both full-time (30+ hours/week) and part-time (5+ hours/week) opportunities, making it easier to balance work and personal commitments.
  • As a part of a supportive and collaborative virtual team, you will have access to a wealth of resources and tools designed to streamline your counseling practice.
Key Responsibilities
  • Deliver ethical and empathetic mental health counseling via secure video chat, ensuring a safe environment for open communication.
  • Conduct initial assessments and ongoing evaluations to understand client needs, preferences, and progress, tailoring treatment plans accordingly.
  • Facilitate the development of essential life skills, such as coping mechanisms, problem-solving techniques, and effective communication strategies.
  • Utilize a user-friendly counseling platform that aids in session management and documentation, allowing more time for client interaction and less on administrative tasks.
  • Collaborate with interdisciplinary teams as needed to ensure holistic approaches to patient care.
Patient Population / Client Focus

Your primary focus will be on low-acuity adults seeking mental health support. These clients may be dealing with anxiety, mild depression, stress management challenges, or adjustment issues. By working with this population, you will play a crucial role in empowering clients to cultivate resilience and achieve their personal mental health goals.

Qualifications
  • A Masterโ€™s degree or higher in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology is required.
  • Possession of a current and valid license in at least one of the following areas: LMFT, LPC, LCSW, or PsyD.
  • Candidates must demonstrate independent licensure status with no pending disciplinary actions.
  • Strong interpersonal and communication skills are essential for effective client engagement and rapport building.
  • Proficiency in technology use for counseling purposes, including having a stable Wi-Fi connection.
Preferred Experience
  • Experience working with diverse adult populations in various therapeutic settings.
  • Familiarity with evidence-based therapeutic modalities and frameworks for treating low-acuity mental health challenges.
  • Previous telehealth experience is a plus, however, comprehensive training will be provided.
Compensation and Benefits
  • A sign-on bonus will be offered to qualified candidates as part of our commitment to attracting top talent.
  • Enjoy a competitive salary, with an earning potential of $90,000 to $100,000 annually based on hours worked.
  • Our employees benefit from comprehensive health, dental, and vision insurance plans.
  • We provide a weekly direct deposit system for ease of access to your earnings.
  • Experience a swift onboarding process, with the potential to start in as little as three days.
Career Growth Opportunities

At Resilient Waves Health Care, we recognize the importance of professional development. We encourage our counselors to pursue ongoing education and training opportunities, facilitating your growth within our organization. As the company continues to expand its services, you will have the chance to take on leadership roles or specialize in areas of interest within mental health counseling.

Why Join Our Team

Joining our team means becoming part of a community dedicated to making a difference in the field of mental health. You will have the autonomy to shape your counseling practice while working collaboratively with like-minded professionals. Together, we create an environment where innovation, compassion, and resilience are prioritized. With our support, you can significantly enhance the lives of those you serve, contributing to a broader mission of improving mental health awareness and access.

Application Information

If you are ready to make a positive impact on the lives of others through your expertise in mental health counseling, we invite you to apply. Please send your CV to our recruitment team and take the first step toward a fulfilling career with Resilient Waves Health Care Inc. We look forward to welcoming you to our dedicated team!