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Remote Healthcare Customer Service Jobs in Springfield, OR

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Remote Healthcare Customer Service information

See Springfield, OR salary details

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$19

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How much do remote healthcare customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote healthcare customer service in Springfield, OR is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is a remote healthcare customer service representative?

A remote healthcare customer service representative is a professional who assists patients, healthcare providers, and insurers with inquiries related to medical services, billing, insurance claims, and appointments, all while working from a remote location such as their home. They communicate primarily via phone, email, or chat to resolve issues, provide information, and ensure a positive experience for patients. These representatives are trained to handle sensitive medical information in accordance with privacy regulations like HIPAA, and they play a crucial role in supporting the administrative needs of healthcare organizations.

What are the key skills and qualifications needed to thrive as a remote healthcare customer service representative?

To thrive as a Remote Healthcare Customer Service Representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service best practices, often supported by a high school diploma or equivalent experience. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and secure communication platforms is typically required. Outstanding communication, patience, and problem-solving abilities are crucial soft skills that set top performers apart in this role. These competencies ensure accurate information delivery, high patient satisfaction, and effective resolution of complex healthcare inquiries in a remote environment.

What are some common challenges faced by remote healthcare customer service representatives, and how can they be managed?

Remote healthcare customer service representatives often navigate challenges such as handling sensitive patient information securely, managing high call volumes, and addressing complex insurance or billing questions. Working from home can also mean less immediate support from colleagues or supervisors. To manage these challenges, it's important to stay up-to-date with HIPAA regulations, utilize available training resources, and maintain clear communication with your team via digital channels. Employers typically provide secure systems and regular opportunities for virtual team meetings to foster collaboration and ongoing support.

What is the difference between Remote Healthcare Customer Service vs Remote Medical Billing and Coding?

AspectRemote Healthcare Customer ServiceRemote Medical Billing and Coding
Required CredentialsHigh school diploma, customer service skillsCertification in medical billing/coding (e.g., CPC, CCS)
Work EnvironmentCall centers, healthcare provider offices, remoteHome-based, healthcare clinics, billing companies
Employer & Industry UsageHospitals, clinics, insurance companiesMedical billing companies, healthcare providers
Common Search & ComparisonCustomer support roles in healthcareMedical billing and coding jobs

While both roles are remote and involve healthcare, Remote Healthcare Customer Service focuses on assisting patients and providers with inquiries, whereas Remote Medical Billing and Coding involves processing insurance claims and coding diagnoses. They require different certifications and have distinct daily tasks, but both are essential in healthcare operations.

What are the most commonly searched types of Healthcare Customer Service jobs in Springfield, OR?

The most popular types of Healthcare Customer Service jobs in Springfield, OR are:

What are popular job titles related to Remote Healthcare Customer Service jobs in Springfield, OR?

For Remote Healthcare Customer Service jobs in Springfield, OR, the most frequently searched job titles are:

What job categories do people searching Remote Healthcare Customer Service jobs in Springfield, OR look for?

The top searched job categories for Remote Healthcare Customer Service jobs in Springfield, OR are:

What cities near Springfield, OR are hiring for Remote Healthcare Customer Service jobs?

Cities near Springfield, OR with the most Remote Healthcare Customer Service job openings:

Infographic showing various Remote Healthcare Customer Service job openings in Springfield, OR as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,467 per year, or $19.5 per hour.

Remote Mental Health Therapist - LCSW/LMFT/LPC

Peace Marriage and Family Therapy Services

Cottage Grove, OR โ€ข Remote

$100K - $105K/yr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New


Job description

Position Overview

Peace Marriage and Family Therapy Services is seeking a dedicated and compassionate Remote Mental Health Therapist, licensed as either an LCSW, LMFT, or LPC. This full-time position is ideal for a skilled clinician who aspires to provide quality mental health care remotely, allowing you the flexibility to create a work-life balance while focusing on delivering effective therapeutic interventions.

About the Organization

Located in Cottage Grove, Oregon, Peace Marriage and Family Therapy Services is a community health clinic that honors the diverse backgrounds and needs of our clients. We are committed to fostering a culture of inclusivity and professionalism, prioritizing holistic mental health care. Our organization serves various populations, emphasizing the critical nature of mental health in the well-being of families and communities. We understand that each client is unique, and our approach centers on personalized care pathways that empower individuals towards recovery.

Work Environment

This role is exclusively remote, enabling you to deliver therapeutic services from the comfort of your own home or any location that suits your needs. You will engage with clients through virtual platforms, leveraging telehealth technology that allows for flexible scheduling and the convenience of remote healthcare delivery. This innovative environment supports a healthy work-life balance while ensuring you have all the resources necessary to perform your duties efficiently.

Key Responsibilities
  • Conduct thorough virtual assessments and screenings to determine clients' mental health status and history of substance abuse.
  • Facilitate both individual and group therapy sessions utilizing evidence-based practices tailored to meet the specific needs of your clients.
  • Support client families by educating them on the recovery process and encouraging their involvement in treatment plans.
  • Collaborate with fellow therapists, psychiatrists, and other healthcare professionals to ensure a coordinated and integrated approach to client care.
  • Maintain meticulous and confidential client records in compliance with all relevant regulations and organizational policies.
Patient Population / Client Focus

The client base consists mainly of pre-screened individuals exhibiting low acuity mental health concerns. This role specifically focuses on adolescents and young adults, allowing you to engage in significant therapeutic relationships within a demographic that greatly benefits from early intervention and ongoing support. You will utilize your expertise to foster healing and progress, contributing positively to their lives through evidence-based therapies.

Qualifications
  • A Masterโ€™s degree in Social Work, Counseling, Marriage and Family Therapy, or Psychology.
  • Active state licensure as an LCSW, LMFT, or LPC is mandatory.
  • A minimum of 2 years of experience providing evidence-based therapeutic interventions in a clinical setting.
  • Proficiency in technology, capable of efficiently using telehealth systems and electronic health records (EHRs).
  • Exceptional written and verbal communication skills essential for effective interactions with clients and colleagues.
Preferred Experience
  • Familiarity with telehealth therapy, particularly with adolescents and young adults, is highly desirable.
  • Previous experience in working with diverse populations and understanding of cultural competency in therapeutic settings.
  • Willingness to participate in ongoing training and development related to our specific treatment frameworks, referred to as care pathways.
Compensation and Benefits

The salary for this role ranges from $100,000 to $105,000 annually, commensurate with experience and qualifications. In addition to competitive pay, we offer a comprehensive benefits package, including health insurance coverage, a retirement plan, and generous paid time off. Mental health professionals at Peace Marriage and Family Therapy Services are given the opportunity to access personalized health insurance recommendations through our partnership with Stride Health, ensuring all caregivers can tailor their plans to suit their needs.

Career Growth Opportunities

At Peace Marriage and Family Therapy Services, we are dedicated to fostering professional development and offer numerous opportunities for continuing education. We believe in promoting from within, creating a clear path for advancement within our organization. Therapists will have access to mentorship and leadership programs that enhance their skills, ensuring they remain at the forefront of best practices in mental health care.

Why Join Our Team

By joining our team at Peace Marriage and Family Therapy Services, you will engage in meaningful work that positively impacts the lives of individuals, couples, and families. We recognize the importance of diversity and inclusion in driving innovation and effective problem-solving and are dedicated to creating an equitable workplace. We encourage you to apply if your experience aligns with our needs, as we value a variety of perspectives and backgrounds. Experience the fulfillment that comes from making a significant difference in your community while enjoying the benefits of a supportive and collaborative work environment.

Application Information

If you are passionate about mental health and possessing the requisite qualifications, we invite you to apply for this impactful role. Submit your resume and a cover letter detailing your relevant experience and motivation for joining our team. Embrace the opportunity to contribute to positive mental health outcomes as part of an organization committed to excellence in care.