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Remote Healthcare Customer Service Jobs in Springfield, OR

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Remote Healthcare Customer Service information

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How much do remote healthcare customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote healthcare customer service in Springfield, OR is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is a remote healthcare customer service representative?

A remote healthcare customer service representative is a professional who assists patients, healthcare providers, and insurers with inquiries related to medical services, billing, insurance claims, and appointments, all while working from a remote location such as their home. They communicate primarily via phone, email, or chat to resolve issues, provide information, and ensure a positive experience for patients. These representatives are trained to handle sensitive medical information in accordance with privacy regulations like HIPAA, and they play a crucial role in supporting the administrative needs of healthcare organizations.

What are the key skills and qualifications needed to thrive as a remote healthcare customer service representative?

To thrive as a Remote Healthcare Customer Service Representative, you need a solid understanding of healthcare terminology, insurance processes, and customer service best practices, often supported by a high school diploma or equivalent experience. Familiarity with customer relationship management (CRM) software, electronic health records (EHR) systems, and secure communication platforms is typically required. Outstanding communication, patience, and problem-solving abilities are crucial soft skills that set top performers apart in this role. These competencies ensure accurate information delivery, high patient satisfaction, and effective resolution of complex healthcare inquiries in a remote environment.

What are some common challenges faced by remote healthcare customer service representatives, and how can they be managed?

Remote healthcare customer service representatives often navigate challenges such as handling sensitive patient information securely, managing high call volumes, and addressing complex insurance or billing questions. Working from home can also mean less immediate support from colleagues or supervisors. To manage these challenges, it's important to stay up-to-date with HIPAA regulations, utilize available training resources, and maintain clear communication with your team via digital channels. Employers typically provide secure systems and regular opportunities for virtual team meetings to foster collaboration and ongoing support.

What is the difference between Remote Healthcare Customer Service vs Remote Medical Billing and Coding?

AspectRemote Healthcare Customer ServiceRemote Medical Billing and Coding
Required CredentialsHigh school diploma, customer service skillsCertification in medical billing/coding (e.g., CPC, CCS)
Work EnvironmentCall centers, healthcare provider offices, remoteHome-based, healthcare clinics, billing companies
Employer & Industry UsageHospitals, clinics, insurance companiesMedical billing companies, healthcare providers
Common Search & ComparisonCustomer support roles in healthcareMedical billing and coding jobs

While both roles are remote and involve healthcare, Remote Healthcare Customer Service focuses on assisting patients and providers with inquiries, whereas Remote Medical Billing and Coding involves processing insurance claims and coding diagnoses. They require different certifications and have distinct daily tasks, but both are essential in healthcare operations.

What are the most commonly searched types of Healthcare Customer Service jobs in Springfield, OR?

The most popular types of Healthcare Customer Service jobs in Springfield, OR are:

What are popular job titles related to Remote Healthcare Customer Service jobs in Springfield, OR?

For Remote Healthcare Customer Service jobs in Springfield, OR, the most frequently searched job titles are:

What job categories do people searching Remote Healthcare Customer Service jobs in Springfield, OR look for?

The top searched job categories for Remote Healthcare Customer Service jobs in Springfield, OR are:

What cities near Springfield, OR are hiring for Remote Healthcare Customer Service jobs?

Cities near Springfield, OR with the most Remote Healthcare Customer Service job openings:

Infographic showing various Remote Healthcare Customer Service job openings in Springfield, OR as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,467 per year, or $19.5 per hour.

Licensed Mental Health Counselor - Remote Outpatient Services

Health Pile Mental Healthcare Pte. Ltd

Eugene, OR โ€ข Remote

$90K - $104K/yr

Full-time

Posted 3 days ago

New


Job description

Position Overview

Join our dedicated team at Health Pile Mental Healthcare Pte. Ltd as a Licensed Mental Health Counselor, providing essential support to clients in need of mental health care through a flexible remote setting. As a counselor, you will have the autonomy to create your own schedule while making a significant impact on clients' lives. The base salary for this full-time position ranges from $90,000 to $104,000 annually, commensurate with experience and hours worked, along with a sign-on bonus to welcome you to our team.

About the Organization

Health Pile Mental Healthcare Pte. Ltd is a progressive mental health care provider located in Eugene, Oregon. Our mission is to cultivate a robust network of licensed mental health professionals dedicated to delivering quality care to clients facing various challenges. We pride ourselves on a supportive and collaborative atmosphere, emphasizing diverse backgrounds and specialties among our therapists to meet the unique needs of our clientele.

Work Environment

This position is entirely remote, allowing you to work from the comfort of your own home while maintaining a strong connection with clients. You will engage with clients via secure video chat, leveraging modern teletherapy platforms to administer effective mental health care. The outpatient setting enables us to cater to clients who are screened and identified as stable with low acuity, ensuring a conducive environment for therapeutic work.

Key Responsibilities
  • Conduct individual therapy sessions through video consultations, focusing on strategies to enhance clientsโ€™ mental health and well-being.
  • Prompt clients to openly discuss their thoughts and emotions, aiding in developing self-awareness and understanding within their personal relationships.
  • Actively advocate for clients by helping them define clear, actionable goals that align with their therapeutic aims.
  • Assess clients' mental health statuses accurately, formulate customized treatment plans, and apply evidence-based interventions relevant to your clinical expertise.
  • Utilize various therapies and methodologies as appropriate, tailoring your approach to the diverse backgrounds and experiences of your clients.
Patient Population / Client Focus

The clients you will serve are primarily stable individuals with low acuity needs, allowing for a therapeutic focus on personal growth and addressing specific life challenges without the pressure of acute mental health crises. This patient population strives for improvement, making your role critical in supporting their journey toward mental wellness.

Qualifications
  • A Master's degree in Social Work, Psychology, Marriage and Family Therapy, or Mental Health Counseling.
  • Possession of an independent mental health license (LMFT, LPC, or LCSW) issued by the appropriate state authority; limited or provisional licenses are not acceptable.
  • Ability to make independent professional evaluations and informed recommendations regarding treatment plans and implementation.
  • Exceptional interpersonal skills combined with a compassionate demeanor to effectively engage with clients.
  • Strong proficiency in utilizing technology and electronic health record systems to maintain accurate client documentation.
Preferred Experience
  • Experience working in outpatient care settings, particularly with telehealth platforms.
  • Demonstrated ability to work with diverse populations and complex client situations.
  • Proven track record in facilitating individual therapy sessions and achieving positive client outcomes.
Compensation and Benefits
  • Attractive annual salary ranging from $90,000 to $104,000 based on experience and hours worked.
  • Sign-on bonus available to new hires.
  • Weekly direct deposit for convenient salary access.
  • Healthcare stipend provided for full-time counselors to support your well-being.
  • Implementing efficient onboarding processes, allowing new hires to integrate into the team within just three days.
Career Growth Opportunities

At Health Pile Mental Healthcare, we are committed to fostering the professional growth of our counselors. Access to professional development resources, ongoing training, and networking opportunities are available to help you enhance your skill set and advance your career within the mental health field.

Why Join Our Team

Becoming a part of our team means aligning with a mission-driven organization that values the expertise of each therapist. Health Pile Mental Healthcare emphasizes quality client care while allowing therapists to maintain a healthy work-life balance. Enjoy flexibility in your schedule, a supportive team environment, and the chance to make a meaningful difference in the lives of clients across Oregon.

Application Information

If you are a licensed mental health professional looking to start or continue your journey in a dynamic, supportive setting, we encourage you to apply. Send us your CV, and seize this opportunity to join Health Pile Mental Healthcare, where your expertise can shine, while contributing to the mental wellbeing of our community.