ZipRecruiter

Log In

2

Remote Healthcare Customer Service Representative Jobs

Teleperformance

Healthcare Customer Service Representative

$17 - $20.25/hr

... Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. * Connect with customers via phone/email/chat ...

next page

Showing results 1-20

All JobsHealthcare Customer Service Representative JobsRemote Healthcare Customer Service Representative Jobs

Remote Healthcare Customer Service Representative information

See salary details

$9

$18

$26

How much do remote healthcare customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for remote healthcare customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Remote Healthcare Customer Service Representative do?

A Remote Healthcare Customer Service Representative assists patients and healthcare providers by answering questions, resolving issues, and providing information related to healthcare services, insurance, and billing—all from a remote location. They handle phone calls, emails, and online chats to help patients understand their benefits, schedule appointments, and address concerns about medical claims. This role requires strong communication skills, empathy, and the ability to navigate healthcare systems and regulations.

What is the difference between Remote Healthcare Customer Service Representative vs Remote Medical Billing Specialist?

AspectRemote Healthcare Customer Service RepresentativeRemote Medical Billing Specialist
CredentialsHigh school diploma or equivalent; customer service experienceMedical billing certification or coding certification often preferred
Work EnvironmentCall centers, home offices, healthcare provider officesHome office, healthcare billing companies, hospitals
Industry UsageHealthcare providers, insurance companies, telehealth servicesMedical billing companies, healthcare providers, insurance firms
Search & Comparison IntentUnderstanding customer support roles in healthcareUnderstanding billing and coding roles in healthcare

The Remote Healthcare Customer Service Representative primarily handles patient inquiries, appointment scheduling, and insurance questions, focusing on customer support. In contrast, the Remote Medical Billing Specialist manages billing processes, coding, and claims submissions. Both roles require healthcare knowledge but differ in daily tasks and certifications. Candidates should choose based on their interest in customer interaction versus billing and coding tasks.

What are the most common challenges faced by Remote Healthcare Customer Service Representatives, and how can they be managed effectively?

Remote Healthcare Customer Service Representatives often encounter challenges such as managing high call volumes, addressing sensitive patient concerns, and navigating complex healthcare systems. Working from home can also make it harder to collaborate with colleagues or access immediate support. To manage these challenges effectively, representatives should familiarize themselves with digital communication tools, establish a reliable workflow, and proactively communicate with their team. Regular training and staying updated on healthcare policies can further enhance their ability to provide accurate and empathetic support.

What are the key skills and qualifications needed to thrive as a Remote Healthcare Customer Service Representative, and why are they important?

To thrive as a Remote Healthcare Customer Service Representative, you need strong communication skills, healthcare knowledge, and familiarity with customer service principles, often supported by a high school diploma or equivalent experience. Proficiency with customer relationship management (CRM) software, EHR systems, and secure messaging tools is typically required. Empathy, patience, and problem-solving abilities help you address complex patient concerns and navigate sensitive health information. These skills ensure efficient, compassionate service and accurate information delivery in a highly regulated and patient-centered environment.
More about Remote Healthcare Customer Service Representative jobs
What cities are hiring for Remote Healthcare Customer Service Representative jobs? Cities with the most Remote Healthcare Customer Service Representative job openings:
What states have the most Remote Healthcare Customer Service Representative jobs? States with the most job openings for Remote Healthcare Customer Service Representative jobs include:
What job categories do people searching Remote Healthcare Customer Service Representative jobs look for? The top searched job categories for Remote Healthcare Customer Service Representative jobs are:
Remote Healthcare Customer Service Representative jobs near you
Infographic showing various Remote Healthcare Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Healthcare Customer Service Representative

APS Medical

Toledo, OH • On-site, Remote

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Pay: $16 - 17 an hour
Fully Remote • Weekends Off • Opportunities for Growth • First and Second Shift Available
APS Medical Billing, located in Toledo Ohio, is seeking experienced Call Center Representatives to join our billing team. Beginning service in 1960, APS has grown into one of the premier billing companies, currently billing for over 250 total client locations throughout the United States.
Responsibilities
  • Handle high-volume inbound calls from patients regarding bills, EOBs, set up payment plans, etc.
  • Resolve patient inquiries regarding billing in a fast-paced environment

Qualifications
  • Customer service experience
  • Call center experience
  • Medical insurance/billing knowledge (preferred)
  • Data entry Must be able to input data quickly and accurately
  • Knowledge of Microsoft Excel and Word
  • Ability to multitask on tasks between calls

Benefits Package includes
  • Paid Time Off
  • Medical plan
  • Health Savings Account
  • Alight Personal Health Care Advisor
  • Dental, Vision, Life Insurance, 401K
  • Paid holidays
  • EAP - Employee Assistance Program

We are an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply