Remote Seasonal Healthcare Jobs (NOW HIRING)

Seasonal Quality Assurance Specialist Bilingual in Spanish
Your potential has a place herewith TTECs award-winning employment experience.As a Temporary Seasonal Quality Assurance Specialistworking remotely in United States,youllbe a part of bringing humanity to business. #experienceTTEC

What Youll be Doing

Do you have a passion tohelpboostperformance?Do you lovepinpointing areasforimprovement?

Youllevaluate and analyze customer interactions to improvecustomerexperience and satisfaction scores.Youractive listening skills will help make sure proper information is being given to customers while youanalyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements,client requirements and policies are beingmet, and finding similarities between associate scripts.

You'llreport tothe QualityAssuranceManager.Youll contribute to the success of the customer experience as well as the overall success of theteam.

During a Typical Day, Youll

Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.

Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.

Coordinates thelogisticsand conducts related audits, including sample selection, documentation, and reporting of results.

Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.

Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.

Assistwith the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.

Performs special projects asrequired, such asassistingwith the development, research, and delivery of new training or other necessary duties.

Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate

What You Bring to the Role

High school diploma or equivalent

Bilingual in English and Spanish

6 months or more ofcustomer service and call center experience

Understanding, interpreting, and manipulating data for reporting

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefitsyou'dexpect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://www.ttecjobs.com/en/us-employee-benefitsfor more information.

The anticipated range is$18.00 to $18.50 hourly.Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every dayand it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.