ZipRecruiter

Log In

2

Remote Health Insurance Customer Service Jobs in Florida

ForgeFit

Remote Customer Service Specialist

Tampa, FL · On-site +1

$16 - $21.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

ForgeFit

Remote Customer Service Specialist

Jacksonville, FL · On-site +1

$15.75 - $20.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

ForgeFit

Remote Customer Service Specialist

West Palm Beach, FL · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

ForgeFit

Remote Customer Service Specialist

Miami, FL · On-site +1

$16.25 - $21.50/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

ForgeFit

Remote Customer Service Specialist

Lakeland, FL · On-site +1

$15.75 - $21/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Comprehensive benefits including health, dental, vision, 401k, and paid time off * 100% remote work ...

previous pagenext page

Showing results 21-40

All JobsHealth Insurance Customer Service JobsRemote Health Insurance Customer Service JobsRemote Health Insurance Customer Service Jobs in Florida

Remote Health Insurance Customer Service information

See Florida salary details

$19.4K

$36.2K

$54.6K

How much do remote health insurance customer service jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote health insurance customer service in Florida is $36,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,900.00 and $41,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote health insurance customer service, and why are they important?

To thrive as a Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance products, excellent communication abilities, and experience in customer service. Familiarity with CRM systems, call center software, and sometimes HIPAA certification are typically valued. Strong problem-solving skills, patience, and the ability to remain professional and empathetic during challenging interactions help set top performers apart. These skills are essential for accurately assisting policyholders, resolving concerns efficiently, and providing a positive customer experience in a remote and regulated environment.

What is a remote health insurance customer service?

A Remote Health Insurance Customer Service job involves assisting customers with inquiries related to health insurance plans, coverage options, claims, and billing—all while working from home. Representatives communicate with customers via phone, email, or chat to provide guidance and resolve issues. This role requires strong communication skills, knowledge of health insurance policies, and the ability to handle customer concerns empathetically. Efficient problem-solving and familiarity with insurance regulations are also essential.

What are the typical daily responsibilities of a remote health insurance customer service?

In this role, your main duties will include answering incoming calls or messages from policyholders, helping them understand their coverage, claims status, and resolving billing or eligibility issues. You'll frequently use online systems to document inquiries, update account information, and escalate complex cases to specialized teams when needed. Collaboration often occurs virtually, with team meetings or coaching sessions to stay updated on policy changes and best practices. The work environment is generally structured yet remote, allowing you to manage tasks from home while meeting established performance metrics. This role provides valuable experience with insurance operations and customer relations, paving the way for potential growth in healthcare administration or supervisory positions.

What are popular job titles related to Remote Health Insurance Customer Service jobs in Florida?

For Remote Health Insurance Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Health Insurance Customer Service jobs in Florida look for?

The top searched job categories for Remote Health Insurance Customer Service jobs in Florida are:

What cities in Florida are hiring for Remote Health Insurance Customer Service jobs?

Cities in Florida with the most Remote Health Insurance Customer Service job openings:

Remote Health Insurance Customer Service jobs near you
Infographic showing various Remote Health Insurance Customer Service job openings in Florida as of August 2026, with employment types broken down into 75% Full Time, and 25% Temporary. Highlights an 100% Remote job distribution, with an average salary of $36,176 per year, or $17.4 per hour.

Healthcare Customer Service Specialist- (REMOTE)

ARStrat

Orange Park, FL • On-site, Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Are you the type of person who loves solving problems, bringing smiles to people's faces, and making a positive impact every day?
If so, GetixHealth wants YOU! We're looking for Customer Service Representatives who take pride in their work, show initiative even when no one is watching, and understand that the quality of their work reflects who they are.
Successful candidates are thoughtful, detail-oriented, and communicative. They are proactive, professional, well-spoken, polite, and accountable-both to themselves and to others. If you enjoy helping people and thrive in a fast-paced environment, this role is for you.
Position Overview:
As a Bilingual Customer Service Representative at GetixHealth, you will be on the front lines of delivering exceptional service and support to patients and clients. Your primary responsibility is handling high-volume inbound and outbound calls related to billing, payments, medical claims, benefits, and coverage.
You'll use established procedures and tools to resolve inquiries efficiently and with empathy-ensuring compliance, accuracy, and customer satisfaction in every interaction. This is a high-impact, fast-paced role ideal for someone who thrives in a collaborative team environment.
Key Responsibilities:
  • Must be bilingual (Spanish)
  • Position is Remote (must pass internet speed test) * yes- we provide the equipment
  • Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions.
  • Respond to telephone inquiries using standard procedures and scripts.
  • Gather required information, research account details, and resolve customer concerns accurately and promptly.
  • Clearly explain billing information, insurance benefits, and available services to patients.
  • Assess patient needs and provide appropriate solutions or escalate issues when necessary.
  • Schedule work to ensure optimal call coverage and maintain daily productivity.
  • Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals.
  • Support department initiatives and contribute to continuous improvement efforts.
  • Maintain strict adherence to HIPAA regulations and confidentiality policies.
  • Assist with department goals and recommend improvements to enhance efficiency.
  • Perform other duties as assigned to support the team and organizational success.

Education & Experience:
  • Must be bilingual (Spanish)
  • High School Diploma or GED required; additional education is a plus.
  • 1-2 years of customer service experience required.
  • Healthcare, insurance, or medical collections experience preferred.
  • Familiarity with Medicaid, Medicare, Workers' Compensation, and liability claims preferred.
  • Basic understanding of medical terminology and the healthcare revenue cycle.
  • Proven experience working with multiple systems and databases in a fast-paced environment.

Skills & Qualities:
  • Strong verbal, written, and interpersonal communication skills.
  • Excellent problem-solving abilities with a calm, empathetic approach.
  • High attention to detail and accuracy.
  • Ability to work independently and collaboratively to meet and exceed performance goals.
  • Comfort using Microsoft Office Suite and adapting to new technologies.
  • Bilingual abilities are a plus.
  • Strong attendance and reliability.

Schedule & Compensation:
  • Schedule: Monday-Friday
    Hours: 9:00 AM - 6:30 PM CST (Hours adjusted for Pacific and Mountain Time Zones) Applicants in Pacific or Mountain Time Zones Preferred
  • Pay Rate: $18.00/hour + Quarterly bonus eligible

Benefits & Incentives:
    • Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
    • Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
    • 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
    • Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
    • Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

Note: This job description outlines the primary duties and qualifications of the role and is not intended to be an exhaustive list of responsibilities.
GetixHealth is an Equal Opportunity and E-Verify Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Apply