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Remote Hardware Store Jobs (NOW HIRING)

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

... hardware. As the IT Help Desk Technician , you will serve as the first line of support for our ... Perform remote diagnostics and in-person support as needed (store visits, technology installations ...

You will collaborate closely with hardware, networking, and data center operations teams to ensure ... Design and integrate NoSQL data stores for system state and orchestration data * Write clear ...

... including hardware stores, garden centers, drug and pharmacy retailers, specialty gift shops ... Remote showroom tours using best-in-class technology * AMR (Autonomous Mobile Robots) supporting ...

... including hardware stores, garden centers, drug and pharmacy retailers, specialty gift shops ... Remote showroom tours using best-in-class technology * AMR (Autonomous Mobile Robots) supporting ...

... hardware, and SKU complexity. For retail customers: store count, POS environment, scanning ... site or remote depending on the engagement. • Develop and maintain documentation, rollout ...

... Hardware, and Endpoint Management: * Administer Microsoft Intune (MDM) and O365 for a remote, multi ... Willingness to ship, receive, and temporarily store company equipment (e.g., laptops) at their home ...

New

As a fully remote and close-knit team, trust is at the core of how we work together. We value clear ... We're passionate about empowering users to unlock the full potential of their hardware through a ...

Review and interpret store prints and wiring diagrams withassistance. * Support new store ... As a remote colleague, you maybe requiredto travel to a Copeland site regularly to collaborate with ...

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Remote Hardware Store information

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How much do remote hardware store jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote hardware store in the United States is $24.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $27.88 per hour, depending on experience, location, and employer.
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Infographic showing various Remote Hardware Store job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, 35% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $51,154 per year, or $24.6 per hour.

IT HELP DESK TECHNICIAN

Mendocino Farms

El Segundo, CA • On-site, Remote

$50K - $68K/yr

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Mendocino Farms rating

6.7

Company rating: 6.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz


Job description

Job Title: IT Help Desk Technician
Reports to: IT Help Desk Manager
Location: El Segundo, CA
FLSA Status: Non Exempt
Compensation: $50,000 - $68,000 per year
Summary:
At Mendocino Farms, we don't just sell sandwiches - we Sell Happy!
We are a growing restaurant group operating 85+ locations nationally, delivering a seamless guest experience through people, process and technology. Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing technology stack. We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast-paced environment and has or is eager to gain experience with restaurant-specific applications and hardware.
As the IT Help Desk Technician, you will serve as the first line of support for our restaurant teams and corporate staff, focused on day-to-day operational reliability of our point-of-sale systems, back-office applications, devices, and network connections. You will help ensure that our stores and back-office operations can run smoothly by troubleshooting issues, enabling technology deployment, working with vendors, and assisting with application support for key systems such as TOAST, OLO, and others.
Responsibilities:
  • Serve as the primary point of contact for IT support requests from restaurant locations and corporate users.
  • Log, triage and prioritize incidents in the Zendesk ticketing system, track to resolution and document root causes or recurring issues.
  • Perform remote diagnostics and in-person support as needed (store visits, technology installations, network/device resets) for POS terminals, kitchen displays, back-office PCs, mobile/tablet devices, printers, and peripherals.
  • Assist with hardware and software rollouts: staging devices, configuring, deploying, coordinating shipping or on-site setup.
  • Maintain and update knowledge-base articles, user guides and quick-start documentation tailored for store teams.
  • Identify patterns of recurring incidents across the store network; escalate to senior IT/third-party support and contribute to improvement of processes and system stability.
  • Collaborate with network, applications, and field-support teams to ensure cohesive service delivery and timely resolution of escalated issues.
  • Provide excellent customer service: communicate clearly, manage expectations, follow up with end users to ensure their issues are resolved satisfactorily.
  • Track and maintain inventory of devices, peripheral equipment and IT assets in restaurant locations (POS terminals, printers, tablets, etc.).
  • Occasionally may be required to respond outside normal hours (store openings, emergencies) depending on business needs.

Qualifications & Skills
Must-Haves:
  • 1-2 years of IT support/help desk experience (ideally in a restaurant, hospitality, retail or multi-site environment).
  • Strong troubleshooting skills with hardware, network and software issues.
  • Excellent verbal and written communication skills; ability to explain technical issues to non-technical users.
  • Ability to remain calm under pressure, manage multiple tickets, & prioritize effectively.
  • Demonstrated ability to log tickets, track resolution and maintain documentation.

Preferred / Restaurant-specific:
  • Experience supporting restaurant POS systems (ideally TOAST or similar), KDS.
  • Familiarity with online ordering integrations
  • Experience with ticketing systems (Zendesk preferred) remote support tools, Windows OS, networking (TCP/IP, WiFi, VPN).
  • Ability to identify recurring issues and contribute to procedural improvements.

Education & Certifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science or related field preferred (or equivalent experience).
  • Help Desk/ITIL certification is a plus but not required.

Benefits:
At Mendocino Farms, we believe Selling Happy starts from within. That's why we offer:
  • Competitive Salary
  • Annual Bonus
  • Meal Privileges-because food should make people feel good!
  • Comprehensive Health Benefits & 401k Plan with Company Match
  • Paid Vacation to recharge and fuel your best self

Physical Requirements:
  • Must be able to lift 50 pounds.
  • Sitting / standing 8-14 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling
  • Work requires the following motions: bending, twisting, squatting, and reaching

There is no "I" in Mendo Mendocino Farms is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Mendocino Farms will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Fair Chance Initiative for Hiring. * Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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