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Remote Hardware Store Jobs (NOW HIRING)

Tenarai

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Level 1 Support Specialist

Austin, TX · Remote

$16 - $17/hr

Provides telephone support to end-users on hardware, software and other store system related issues ... Provides Remote Access Support through various VPN connections. * Provides a high level of customer ...

New

Copeland

Field Service Specialist I

$70K - $85K/yr

Review and interpret store prints and wiring diagrams with assistance. * Support new store ... As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate ...

Sun Gro Horticulture

District Sales Manager

Seattle, WA · On-site +1

$70K - $80K/yr

... hardware stores Additional Requirements: * Ability and willingness to travel to cover territory needs and team activities Work Environment: * Remote position with ~70% travel - can sit anywhere in ...

Sun Gro Horticulture

District Sales Manager

Baltimore, MD · On-site +1

$70K - $80K/yr

... hardware stores Additional Requirements: * Ability and willingness to travel to cover territory needs and team activities Work Environment: * Remote position with ~70% travel - can sit anywhere in ...

Sun Gro Horticulture

District Sales Manager

Seattle, WA · Remote

... hardware stores Additional Requirements: * Ability and willingness to travel to cover territory needs and team activities Work Environment: * Remote position with ~70% travel - can sit anywhere in ...

Alabama Solutions

Shopify POS Full Stack Developer

You will be instrumental in bridging the gap between online stores and physical retail operations ... Bonus to have experience integrating POS applications with hardware like receipt printers, barcode ...

Yum

Senior Golang Software Engineer - Remote

$131K - $164K/yr

You will design and build distributed systems that run on in-store hardware, balancing performance, reliability, and operational simplicity in environments with intermittent or unreliable ...

Hayward Lumber

Assistant Controller

Monterey, CA · Remote

$95K - $120K/yr

Monterey, CA Reports To: CFO *** Remote opportunity for non-local candidates *** About the Company ... oriented hardware stores, and innovative building solutions designed to save time and money.

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How much do remote hardware store jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for remote hardware store in the United States is $24.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $27.88 per hour, depending on experience, location, and employer.
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Level 1 Support Specialist

Level 1 Support Specialist

Tenarai

Austin, TX • Remote

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

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Job description

The Support Specialist will be providing 1st level phone support for several retail store locations. This position will be answering incoming call requests, troubleshooting application and hardware problems, logging service tickets, documenting issues and guiding customers through documented solutions to resolve issues while providing world-class customer service.


Responsibilities:

  • Agent logs, receives and tracks trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved/closed out within the ticketing system.
  • Provides telephone support to end-users on hardware, software and other store system related issues.
  • Provides first-level problem resolution on the telephone with users; and walks the user through a series of steps to determine issue; classifies level, priority and nature of problem.
  • Opens, tracks, taking ownership of issues and promotes end-user satisfaction; tracks activities of technical support specialists to whom tickets were assigned.
  • Works with Level 2 and other escalation points to resolve technical issues.
  • Provides Remote Access Support through various VPN connections.
  • Provides a high level of customer service in a fast-paced environment with phone calls, emails, and messaging.
  • Follows up with existing tickets/inquiries, as appropriate.
  • Accurately classifies and records details of inquiries into a web-based ticketing system.
  • Effectively manages/prioritizes time to ensure that minimum Service Levels are met and/or exceeded.


Must Have:

  • Strong team player
  • Excellent written and verbal communication skills.
  • The ability to learn quickly and independently.
  • Be passionate about helping people and resolving issues.
  • Initiative to use available solution articles and resources to solve problems and take ownership of ticketed issues.
  • Must be self-directed at troubleshooting issues; understand documented service levels and know when/who to escalate an issue to the next level of support.
  • Strong interpersonal skills are required.
  • Ability to understand that user’s needs are just as important as uncovering the technical solution.
  • Strong attention to detail, organizational skills and ability to follow-through.

Required Skills:

  • Minimum of (2) years experience in a customer/user support role.
  • Minimum of (1) year experience working with Microsoft Windows client or server operating systems.
  • Minimum of (1) year experience in diagnosing and resolving PC, server, and printer problems.
  • Strong customer service, verbal and written communication skills required.
  • Troubleshooting skills required.
  • Strong interpersonal communication and customer service skills
  • Ability to quickly learn business applications and apply this knowledge to assist end users.
  • Proficient in Windows and use of the Internet.
  • Must have the ability to multi-task and work well in a fast-paced team environment.
  • Must have strong analytical and problem solving skills.
  • Ability to maintain a friendly, upbeat and positive attitude.


Desired Skills:

  • Help Desk experience.
  • Previous experience with remote desktop connectivity applications like SMS, WebEx, Live Meeting, Kaseya, and Windows Native tools.
  • Technical Support experience in a Networked environment.
  • Knowledge of Retail POS systems like ORPOS or Micros Xstore.
  • Experience using a Help Desk ticketing system such as Fresh Desk ZenDesk or Remedy.

Company Description

Tenarai is an enterprise AI acceleration company. Headquartered in Silicon Valley, we engineer AI-driven enterprises of the future for Fortune 500 leaders across technology, retail/CPG, travel, insurance, healthcare, and telecom sectors. We are obsessed with turning AI potential into enterprise outcomes for our customers. As an AI catalyst, we design and implement solutions that allow our customers to turn industry disruption into a competitive advantage. Our approach is defined by the integration of elite engineering talent, deep domain expertise, and essential customer context. By focusing on tangible business outcomes, we ensure that AI serves as a powerful engine for enterprise growth.