This is a remote role based in Germany, reporting to the Senior Director, Technical Success ... Experience managing customer relationships in a B2B SaaS environment, ideally within cybersecurity ...
This is a remote role based in Germany, reporting to the Senior Director, Technical Success ... Experience managing customer relationships in a B2B SaaS environment, ideally within cybersecurity ...
Maintain expertise in enterprise technology solutions, including cloud computing, cybersecurity ... Familiarity of CRM software packages and proficiency with Google Suite * Excellent written and ...
Maintain expertise in enterprise technology solutions, including cloud computing, cybersecurity ... Familiarity of CRM software packages and proficiency with Google Suite * Excellent written and ...
Remote Google Cybersecurity information
What are the key skills and qualifications needed to thrive as a Remote Google Cybersecurity professional, and why are they important?
How does a remote Google Cybersecurity professional typically collaborate with team members and stakeholders across different time zones?
What are Remote Google Cybersecurity jobs?
What is the difference between Remote Google Cybersecurity vs Remote Cloud Security Engineer?
| Aspect | Remote Google Cybersecurity | Remote Cloud Security Engineer |
|---|---|---|
| Certifications | Google Cloud certifications, CISSP, CompTIA Security+ | Cloud provider certifications (AWS, Azure, Google Cloud), CISSP, CompTIA Security+ |
| Work Environment | Primarily Google Cloud environment, security teams within Google or clients | Various cloud platforms, security teams in cloud service providers or organizations |
| Industry Usage | Tech, finance, healthcare using Google Cloud | Any industry utilizing cloud infrastructure, multi-cloud environments |
| Job Focus | Protecting Google Cloud assets, compliance, threat detection | Securing cloud infrastructure across platforms, architecture, and deployment |
Remote Google Cybersecurity roles focus on securing Google Cloud environments, often requiring Google-specific certifications. Remote Cloud Security Engineers work across multiple cloud platforms, emphasizing broad cloud security skills. Both roles involve protecting cloud assets but differ in platform specialization and certification requirements.

Job description
We are looking for a Manager, Technical Success Management to join our Technical Success department. This is a remote role based in Germany, reporting to the Senior Director, Technical Success Management .
You will lead a team of Technical Success Managers (TSMs) to drive customer success and retention by fostering strong relationships and ensuring seamless adoption of Zscaler's Zero Trust platform. Your mission is to deliver exceptional customer experiences, address business and security needs, and accelerate product adoption through strategic leadership and hands-on support.
What you'll do (Role Expectations)
- Lead and mentor your team to drive satisfaction, retention, and measurable growth
- Build relationships with stakeholders to ensure customer success and revenue expansion
- Communicate Zscaler's value to diverse audiences and resolve technical or business challenges
- Collaborate cross-functionally to advocate for customer needs and enhance experiences
- Monitor KPIs like NPS, renewals, and product adoption to inform continuous improvement
Who You Are (Success Profile)
- You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
- You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
- You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We're Looking for (Minimum Qualifications)
- 5+ years of experience in customer success, account management, or similar customer-facing roles
- 3+ years in a leadership position with a proven ability to build and lead high-performing teams
- Demonstrated success in driving customer adoption, retention, and satisfaction in your assigned region
- Experience building executive-level relationships and serving as the escalation point for customer incidents
- Strong analytical skills for identifying trends, forecasting behavior, and creating data-driven strategies
What Will Make You Stand Out (Preferred Qualifications)
- Experience managing customer relationships in a B2B SaaS environment, ideally within cybersecurity or cloud services
- Solid understanding of networking and security technologies, with familiarity in cloud computing solutions
- Industry certifications such as CISSP, CCNP, CCIE, Network+, or equivalent, as well as experience or certifications from cloud providers such as AWS, Google, and Microsoft
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About Zscaler
Sourced by ZipRecruiter
Industry
Network security
Company size
501 - 1,000 Employees
Headquarters location
San Jose, CA, US
Year founded
2007