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Remote Global Patient Safety Jobs (NOW HIRING)

Remote Employment Type: Full-Time About the Role PlacidWay is seeking a Customer Service Lead/Manager to lead and optimize our global patient support team. You will oversee day-to-day customer ...

$14 - $17.75/hr

... and global teams. * Opportunity to make a meaningful impact on clinical workflows, patient safety, and healthcare delivery. * Remote-based working model with the flexibility to operate from an ...

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Remote Global Patient Safety information

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Infographic showing various Remote Global Patient Safety job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Customer Service Team Lead

PlacidWay

Mexico, NY • Remote

Full-time

Posted 4 days ago


Job description

Company: PlacidWay
Location: Remote
Employment Type: Full-TimeAbout the RolePlacidWay is seeking a Customer Service Lead/Manager to lead and optimize our global patient support team. You will oversee day-to-day customer interactions, improve patient experience, and drive lead conversion by ensuring fast, high-quality communication.Key Responsibilities

  • Manage and lead a team of customer service representatives
  • Monitor performance and track KPIs (response time, conversion, satisfaction)
  • Improve patient communication and overall experience
  • Optimize processes and SOPs for handling inquiries and cases
  • Coordinate with hospitals/clinics to ensure timely responses
  • Handle escalations and resolve complex customer issues
  • Work with sales and marketing teams to improve lead conversion

Requirements

  • 3–5+ years in customer service, operations, or support team management as a lead or manager
  • Strong leadership and team management skills
  • Excellent communication and problem-solving abilities
  • Experience with CRM systems and chat/email support tools
  • Experience in business process outsourcing or online marketplace customer service management

Apply now to lead a team that helps patients access life-changing treatments worldwide.