ZipRecruiter

Log In

2

Remote Global Customer Service Jobs (NOW HIRING)

Decision Foundry

Global CRM Lead

Fort Worth, TX · Remote

$140K - $190K/yr

... services, integrating Data Cloud, Account, Engagement, Personalization, Sales, and Service ... Work Model - Remote - North America * Employment Type - Full-time * Salary - $140,000- $190,000 USD

StubHub

Head of Global Customer Success

Atlanta, GA · On-site +1

... service to all. A critical part of this role is leading the development and execution of the AI ... Hybrid (3 days in office/2 days remote) - Atlanta, GA What You'll Do: * Leadership & Team ...

Nile Global Inc

Global Service Delivery Manager

... remote capacity. In this role, you will be responsible for overseeing the delivery of Nile's cutting-edge networking services across a global customer base. You will ensure exceptional service ...

BCD

Remote Global Rate Strategist

Manhattan, NY · Remote

$55K - $65K/yr

BCD is seeking an International Rate Specialist (Remote) who will coordinate staffing levels and manage service expectations. Key responsibilities include preparing proposals, analyzing performance ...

next page

Showing results 1-20

People also search for

All JobsRemote Global Customer Service Jobs

Remote Global Customer Service information

See salary details

$9

$18

$26

How much do remote global customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote global customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Global Customer Service representative, and why are they important?

To thrive as a Remote Global Customer Service representative, you need excellent communication skills, strong problem-solving abilities, and experience in customer support, often supported by a relevant degree or prior experience. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools are typically required. Adaptability, cultural sensitivity, and patience are essential soft skills for engaging with diverse customers across different time zones. These skills ensure prompt, empathetic, and effective service delivery, building customer loyalty in a global, virtual environment.

How does working in Remote Global Customer Service differ from traditional in-office customer service roles?

Remote Global Customer Service roles often require greater self-motivation and strong digital communication skills, since you’ll be collaborating with colleagues and customers across time zones and cultures from a home-based or distributed environment. Typical challenges include managing asynchronous communication, staying organized without in-person supervision, and adapting to various communication platforms. However, these positions also offer flexibility, exposure to diverse customer needs, and opportunities to develop cross-cultural competencies. Teams are usually structured to support virtual collaboration, with regular video meetings and online training sessions to ensure alignment and professional growth.

What is a Remote Global Customer Service job?

A Remote Global Customer Service job involves assisting customers from different countries and time zones through digital channels such as email, chat, or phone, all while working from a location outside of a traditional office. Professionals in this role handle inquiries, resolve issues, and provide product or service information to a diverse, international client base. Effective communication skills, cultural sensitivity, and the ability to work independently are essential for success in this position. This role often requires familiarity with customer service software and the ability to adapt to various communication styles across global markets.

What is the difference between Remote Global Customer Service vs Remote Customer Support Specialist?

AspectRemote Global Customer ServiceRemote Customer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer support experience
Work EnvironmentRemote, global customer service centers or online platformsRemote, online support channels for specific products/services
Industry UsageUsed across industries like retail, telecom, techCommon in tech, software, and product-based companies
Search & Comparison IntentLooking for roles involving international customer interactionsSeeking specialized support roles for specific products or services

Remote Global Customer Service involves handling international customer inquiries across various industries, often requiring multilingual skills and cultural awareness. Remote Customer Support Specialist typically focuses on supporting specific products or services within a company, often in a more localized context. Both roles require strong communication skills and remote work capabilities, but the scope and focus differ based on the customer base and industry needs.

More about Remote Global Customer Service jobs
What cities are hiring for Remote Global Customer Service jobs? Cities with the most Remote Global Customer Service job openings:
What are the most commonly searched types of Global Customer Service jobs? The most popular types of Global Customer Service jobs are:
What states have the most Remote Global Customer Service jobs? States with the most job openings for Remote Global Customer Service jobs include:
What job categories do people searching Remote Global Customer Service jobs look for? The top searched job categories for Remote Global Customer Service jobs are:
Remote Global Customer Service jobs near you

Global CRM Sustain & Operations Lead

Otis Worldwide Corporation

Remote

Full-time

Posted 13 days ago

Job description

Date Posted:
2025-08-20
Country:
United States of America
Location:
OTBR1: Otis Brazil - Sao Paulo Remote Location, Remote City
Global CRM Sustain & Operations Lead
As a Sustain & Operations Lead, you will be responsible for the management, quality, analysis, and lead of Global CRM system under your responsibility following the appropriate methodologies.
The functions are:
  • Provide Recommendations, Action Plans, and Status Updates to Leadership and Key Stakeholders
  • Manage Key Relationships with Business and Technical Stakeholders
  • Interaction with key users of the applications and Align application services with business goals to ensure efficiency and value delivery
  • Continually mature Sustain & Operational/Platform processes to meet Otis needs & requirements
  • Oversee the day-to-day operations of the production environment, ensuring system stability, performance, reliability & quality
  • Ensuring adherence to all policies, procedures, KPI's, SLA's, best practices are being properly tracked & completed. Continue to enhance & mature proper tracking/adherence with vendors/teams.
  • Focus, shorten & fine tune KPI's to ensure internal teams are focused on correcting the area's that provide most value
  • Enforce/champion/leverage & expand our AI usage/capabilities in day-to-day operations with internal sustain/workstream teams (includes vendors)
  • Continue to improve reports on support activities, incident trends, and system health for stakeholders
  • Promote continuous improvement by identifying automation opportunities and process enhancements
  • Ensure/Drive Problem Management and follow best in class practices, implementing preventive measures and meeting Otis level objectives
  • Troubleshooting issues, coordinating with development teams, and implementing best practices for incident management and resolution
  • Ensure/enforce the integrity, data, administration, configuration, maintenance of all Global CRM environments (non-production & production)
  • Collaborate with cross-functional teams (developers, business analysts, cyber, infrastructure teams) to address complex technical challenges
  • Ensure/implement production monitoring for all integration system connected to production CRM & address any monitoring coverage gaps
  • Assist with new global initiatives with the Global CRM Implementation & Rollout COE team
  • Lead the audit/compliance initiatives for Global CRM, working with the auditing/compliance/DR teams
  • Approve /coordinate with appropriate teams/vendors on the environment server/maintenance upgrades/license management/platform items
  • Ensure proper documentation for system configurations, flow diagrams, troubleshooting steps, support processes & interfaces.
  • Push for automation and eliminate manual efforts.
  • Ensure adherence to IT security policies, data privacy regulations, and compliance standards
  • Ensure the integrity, environment synchronization, configuration, and maintenance of Global CRM environments (non-production & production)
  • Oversee/enhance usage of ITIL processes such as Incident Management, Change Management, and Service Delivery

Qualifications:
  • 5 years of experience with Microsoft Dynamics 365
  • Experience in ITLM
  • Experience with Microsoft Dynamics 365 Platform (Sales Module) highly preferred
  • Experience with MS Azure Dev Ops (ADO) tool preferred, but not required
  • Experience facilitating cross-functional workshops with key stakeholders across multiple Functional Areas and Geographic Areas
  • Ability to understand and drive key decisions related to Technical Solutions based on feasibility, cost/benefit analysis, and complexity
  • Strong Leadership skills and experience leading Teams
  • Strong Interpersonal skills in areas related to teamwork, facilitation, collaboration, and negotiation
  • Strong Project Management skills in areas related to tracking project plans, managing resources, providing status updates, etc.
  • Ability to understand both the strategic ("big picture") and tactical perspectives of business problems and technical solutions
  • Highly organized and analytical
  • Very strong written and verbal communication skills
  • Exposure to multiple, diverse Business Systems and Technologies

Education level:
  • Bachelor's Degree in Digital Technology, Management Information Systems, Computer Science, or a related discipline, or equivalent relevant work experience

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms

Apply