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Remote Genesys Ivr Developer Jobs in Texas (NOW HIRING)

Krest Global Solutions

Senior Product Manager

Dallas, TX · On-site +1

$50 - $60/hr

... IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management ... US (Remote/Hybrid - Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / ...

TTEC Digital

Principal Architect, NICE CXone

Austin, TX · On-site +1

$170K - $200K/yr

As the Principal Architect, you will engineer and design the most complex Contact Center ... Routing strategy, ACD and IVR design, API approach and external data integrations, AI Concepts ...

Onco360

Telecommunications Engineer II

Houston, TX · On-site +1

$78K/yr

Design and implement complex IVR integrations with business systems and advance natural language ... Engineer office and remote work telecom solutions that support a "work from anywhere" model through ...

PTP

Google Cloud Solution Architect - REMOTE

Austin, TX · On-site +1

$62 - $84.75/hr

... on engineering • Demonstrate deep technical expertise in Google Cloud Customer Engagement Suite ... solutions (e.g., Genesys, NICE, Five9) • Additional Professional-level Google Cloud ...

TTEC Digital

Architect, Product Development

Austin, TX · Remote

$160K - $170K/yr

The Architect will lead engineers and technical leads while partnering closely with Product ... Experience with contact center and customer experience platforms such as Genesys Cloud, Amazon ...

TTEC Digital

Architect, Product Development

Austin, TX · On-site +1

$160K - $170K/yr

The Architect will lead engineers and technical leads while partnering closely with Product ... Experience with contact center and customer experience platforms such as Genesys Cloud, Amazon ...

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Remote Genesys Ivr Developer information

What is a Remote Genesys IVR Developer?

A Remote Genesys IVR Developer is a software professional who specializes in designing, developing, and maintaining Interactive Voice Response (IVR) systems using the Genesys platform, while working remotely. They create automated phone systems that handle customer interactions, route calls, and provide information without the need for a live agent. Their work typically involves programming call flows, integrating with databases and APIs, and troubleshooting IVR solutions to enhance customer experience. They collaborate with teams virtually and ensure the IVR systems are efficient, scalable, and meet business requirements.

What are the key skills and qualifications needed to thrive as a Remote Genesys IVR Developer, and why are they important?

To thrive as a Remote Genesys IVR Developer, you need expertise in IVR design, call flow development, and proficiency with programming languages such as Java or C#, often supported by a degree in computer science or related field. Familiarity with Genesys platforms (such as Genesys Composer and Genesys Voice Platform), experience with APIs, and relevant certifications like Genesys Certified Professional are typically required. Strong problem-solving skills, attention to detail, and effective remote communication set standout candidates apart. These abilities ensure the delivery of robust, scalable IVR solutions that enhance customer experience and meet business requirements in a distributed work environment.

What are some common challenges faced by Remote Genesys IVR Developers, and how can they be addressed?

Remote Genesys IVR Developers often face challenges related to communication and collaboration, as they work with geographically dispersed teams to develop and maintain complex IVR solutions. Coordinating with stakeholders, such as business analysts and QA testers, can be more demanding without in-person meetings. To address these challenges, it's important to establish clear communication channels, utilize project management tools, and participate actively in regular virtual meetings. Additionally, staying updated with Genesys platform updates and best practices is key to ensuring robust, scalable solutions and ongoing professional development.

What is the difference between Remote Genesys Ivr Developer vs Remote Avaya Ivr Developer?

AspectRemote Genesys Ivr DeveloperRemote Avaya Ivr Developer
Required CertificationsGenesys certifications, IVR development skillsAvaya certifications, IVR development skills
Work EnvironmentRemote, contact center solutionsRemote, contact center solutions
Industry UsageUsed in customer service centers, telecomUsed in customer service centers, telecom

Both Remote Genesys Ivr Developers and Remote Avaya Ivr Developers work in contact center environments, focusing on IVR system development. The main difference lies in the platform expertise: Genesys vs Avaya. Candidates should have relevant certifications and experience with the specific platform used by their employer.

What are the most commonly searched types of Genesys Ivr Developer jobs in Texas?

The most popular types of Genesys Ivr Developer jobs in Texas are:

What are popular job titles related to Remote Genesys Ivr Developer jobs in Texas?

For Remote Genesys Ivr Developer jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Genesys Ivr Developer jobs in Texas look for?

The top searched job categories for Remote Genesys Ivr Developer jobs in Texas are:

What cities in Texas are hiring for Remote Genesys Ivr Developer jobs?

Cities in Texas with the most Remote Genesys Ivr Developer job openings:

Remote Genesys Ivr Developer jobs near you
Infographic showing various Remote Genesys Ivr Developer job openings in Texas as of September 2026, with employment types broken down into 87% Full Time, 5% Part Time, and 8% Contract. Highlights an 78% Physical, 4% Hybrid, and 18% Remote job distribution.

Senior Product Manager

Dallas, TX • On-site, Remote

Krest Global Solutions
See more jobs at Krest Global Solutionsexternal

$50 - $60/hr

Contractor

Re-posted 16 days ago

Key responsibilities

  • Lead the end-to-end migration of legacy contact center systems to Amazon Connect, including discovery, planning, execution, and rollout.

  • Define and execute the product strategy and roadmap for contact center modernization, ensuring alignment with enterprise goals and compliance requirements.

  • Collaborate with cross-functional teams to develop contact center features, optimize customer journeys, and leverage AWS tools for automation and analytics.

Job description

Job Title: Senior Product Manager

Location : Hybrid

Compensation : 50-60$/Hr on C2C/1099

Work Authorization:  GC, USC

Position Summary

We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards.

The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries.

 Key Responsibilities

· Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout.

· Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements.

· Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements.

· Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems).

· Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences.

· Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics.

· Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency.

· Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools.

· Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams.

· Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition. 

 Required Qualifications

· 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting.

· Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review.

· Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design.

· Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications.

· Experience with voice UX, IVR design, and contact center reporting/analytics.

· Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features.

· Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners.

· Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Education

· Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required.

· Master’s degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred. 

 Preferred Experience

· Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based environments.

· Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems.

· Experience designing omnichannel strategies across voice, chat, and digital self-service.

· Familiarity with workforce management tools and quality assurance processes for contact centers.

· Experience managing cross-market rollouts in multi-state health plans or Blue Cross organizations.

 Job Type: Full-Time Location: US (Remote/Hybrid – Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / Health Insurance / Digital Transformation / Cloud Contact Centers