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Remote Gaming Customer Support Jobs in Springfield, IL

micro1 AI

AI Trainer - Microbiology Expert

Springfield, IL · Remote

$70 - $90/hr

Remote micro1 is engaging Microbiologists to contribute their scientific expertise to a unique ... Contribute to the study of the relationship between microorganisms and disease, supporting projects ...

Phospholutions

Key Account Manager

Springfield, IL · Remote

$150K/yr

Remote within assigned territory (Pacific Northwest and Midwest preferred) Salary Range: $130,000 ... Represent Phospholutions at customer meetings, industry events, training programs, and trade shows.

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All JobsGaming Customer Support JobsRemote Gaming Customer Support JobsRemote Gaming Customer Support Jobs in Springfield, IL

Remote Gaming Customer Support information

See Springfield, IL salary details

$10

$22

$56

How much do remote gaming customer support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote gaming customer support in Springfield, IL is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $26.20 per hour, depending on experience, location, and employer.

What is remote gaming customer support?

Remote gaming customer support refers to professionals who assist players of video games or online gaming platforms with issues, questions, or technical problems, all while working from a remote location. Their duties may include troubleshooting game bugs, helping with account issues, answering gameplay questions, and providing guidance on in-game purchases. They typically communicate with customers via live chat, email, or phone, and are expected to have strong knowledge of the games and platforms they support. Working remotely allows these support agents to assist gamers from anywhere, often across different time zones. This role helps gaming companies maintain positive player experiences and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a remote gaming customer support representative?

To thrive as a Remote Gaming Customer Support representative, you need strong problem-solving abilities, excellent written and verbal communication skills, and a thorough understanding of gaming platforms or products. Familiarity with customer support ticketing systems (like Zendesk or Freshdesk), live chat tools, and basic troubleshooting protocols is typically required. Outstanding patience, empathy, and the ability to remain calm under pressure help you build rapport and resolve customer issues effectively. These skills ensure players receive timely, accurate assistance, fostering positive user experiences and customer loyalty.

What are some typical challenges faced by remote gaming customer support representatives, and how can they be managed effectively?

Remote Gaming Customer Support representatives often encounter challenges such as handling high volumes of support requests during peak times, addressing technical issues across multiple gaming platforms, and maintaining clear communication despite language or cultural differences. To manage these effectively, it's important to stay organized, make use of comprehensive knowledge bases, and communicate professionally and empathetically with players. Regular training and collaboration with technical teams can also help resolve complex issues more efficiently and keep you updated on new game features or policies.

What is the difference between Remote Gaming Customer Support vs Remote Casino Dealer?

AspectRemote Gaming Customer SupportRemote Casino Dealer
CredentialsCustomer service experience, basic gaming knowledgeGaming certifications, dealer training
Work EnvironmentHome office, online chat, email, phoneHome setup, live video streaming
Employer & IndustryOnline gaming companies, casinosOnline casinos, live dealer platforms
Common Search & ComparisonCustomer support roles in gamingDealer roles in online gaming

Remote Gaming Customer Support and Remote Casino Dealer roles both operate within the online gaming industry but differ in responsibilities and required skills. Customer support focuses on assisting players via chat, email, or phone, while dealers manage live gaming sessions. Understanding these differences helps job seekers find the right role aligned with their skills and interests.

What are popular job titles related to Remote Gaming Customer Support jobs in Springfield, IL?

For Remote Gaming Customer Support jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote Gaming Customer Support jobs in Springfield, IL look for?

The top searched job categories for Remote Gaming Customer Support jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Remote Gaming Customer Support jobs?

Cities near Springfield, IL with the most Remote Gaming Customer Support job openings:

Remote Gaming Customer Support jobs near you
Infographic showing various Remote Gaming Customer Support job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,768 per year, or $23 per hour.

Field Service Engineer II- Springfield, IL

Abbott

Springfield, IL • Remote

Full-time

Medical, Retirement

Re-posted 29 days ago

Abbott rating

7.8

Company rating: 7.8 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

176th of 540 rated manufacturers

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health.We'realways looking towards the future,anticipatingchanges in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.You'llalso have access to:

  • Career development with an international company where you can grow the career you dream of.

  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

  • An excellent retirement savings plan with high employer contribution

  • Tuition reimbursement, theFreedom 2 Savestudent debtprogramandFreeUeducation benefit - an affordable and convenient path to getting a bachelor's degree.

  • A company recognized asa great placeto work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

  • This position is remote.

  • Territory: Springfield, IL. The incumbent can live within the territory.

  • Travel up to 10%.

  • Must have a Valid Driver's License.

We'rehiring aField Service Engineerwithin our Diagnostics Division. This is a field-based, remote role covering the Springfield, IL, area.

As a Field Service Engineer II,you'llsupport customers as a trusted technical expert, responsible for installing,maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction.You'llmanage your territory, resolve complex issues, and partner cross-functionally to deliver exceptional service and achieve business goals. Your work ensures reliable diagnostics that directlyimpactpatient care.

WhatYou'llWork On

  • Install and Maintain Diagnostic Systems:Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensureoptimalperformance and compliance with quality standards.

  • Troubleshoot and Resolve Issues:Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.

  • Own Customer Satisfaction:Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.

  • Manage Territory Effectively:Plan and prioritize service visits,maintainaccurateinventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.

  • Ensure Compliance and Safety:Follow all regulatory, quality system, and laboratory safety guidelines during service activities;maintainaccuratedocumentation for audits.

  • Collaborate and Mentor:Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.

  • Achieve Business Metrics:Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.

  • Continuous Improvement:Utilizeremote support tools to maximize instrument uptime andmaintaincertifications through ongoing training and development.

Required Qualifications:

  • Bachelor's degree or equivalent relevant experience.

  • 2-5 years of experience in Engineering or Laboratory Technology.

  • Ability to travel10% within the assigned territory.

Experience Preferred:

  • Strong troubleshooting and problem-solving skills with laboratory instrumentation

  • Ability to work independently and thrive in team environments

  • Proficiencyin computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)

  • Effective communication and interpersonal skills.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us atwww.abbott.com, on Facebook atwww.facebook.com/Abbottand on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$26.50 - $53.00/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:Customer ServiceDIVISION:CRLB Core LabLOCATION:United States of America : RemoteADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:NoMEDICAL SURVEILLANCE:NoSIGNIFICANT WORK ACTIVITIES:Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basisAbbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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