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Remote Gaming Customer Support Jobs in Springfield, IL

Intuit

Post Sales Solutions Engineer

Springfield, IL · Remote

$125K - $170K/yr

... to better support the team. * Quality Assurance (QA) & Readiness: Conduct 'Go-Live Readiness ... Sacramento $125,500 - $170,000 California Remote (Bay Area) $133,000- $180,000 Colorado Remote $112 ...

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All JobsGaming Customer Support JobsRemote Gaming Customer Support JobsRemote Gaming Customer Support Jobs in Springfield, IL

Remote Gaming Customer Support information

See Springfield, IL salary details

$10

$22

$56

How much do remote gaming customer support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote gaming customer support in Springfield, IL is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $26.20 per hour, depending on experience, location, and employer.

What is remote gaming customer support?

Remote gaming customer support refers to professionals who assist players of video games or online gaming platforms with issues, questions, or technical problems, all while working from a remote location. Their duties may include troubleshooting game bugs, helping with account issues, answering gameplay questions, and providing guidance on in-game purchases. They typically communicate with customers via live chat, email, or phone, and are expected to have strong knowledge of the games and platforms they support. Working remotely allows these support agents to assist gamers from anywhere, often across different time zones. This role helps gaming companies maintain positive player experiences and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a remote gaming customer support representative?

To thrive as a Remote Gaming Customer Support representative, you need strong problem-solving abilities, excellent written and verbal communication skills, and a thorough understanding of gaming platforms or products. Familiarity with customer support ticketing systems (like Zendesk or Freshdesk), live chat tools, and basic troubleshooting protocols is typically required. Outstanding patience, empathy, and the ability to remain calm under pressure help you build rapport and resolve customer issues effectively. These skills ensure players receive timely, accurate assistance, fostering positive user experiences and customer loyalty.

What are some typical challenges faced by remote gaming customer support representatives, and how can they be managed effectively?

Remote Gaming Customer Support representatives often encounter challenges such as handling high volumes of support requests during peak times, addressing technical issues across multiple gaming platforms, and maintaining clear communication despite language or cultural differences. To manage these effectively, it's important to stay organized, make use of comprehensive knowledge bases, and communicate professionally and empathetically with players. Regular training and collaboration with technical teams can also help resolve complex issues more efficiently and keep you updated on new game features or policies.

What is the difference between Remote Gaming Customer Support vs Remote Casino Dealer?

AspectRemote Gaming Customer SupportRemote Casino Dealer
CredentialsCustomer service experience, basic gaming knowledgeGaming certifications, dealer training
Work EnvironmentHome office, online chat, email, phoneHome setup, live video streaming
Employer & IndustryOnline gaming companies, casinosOnline casinos, live dealer platforms
Common Search & ComparisonCustomer support roles in gamingDealer roles in online gaming

Remote Gaming Customer Support and Remote Casino Dealer roles both operate within the online gaming industry but differ in responsibilities and required skills. Customer support focuses on assisting players via chat, email, or phone, while dealers manage live gaming sessions. Understanding these differences helps job seekers find the right role aligned with their skills and interests.

What are popular job titles related to Remote Gaming Customer Support jobs in Springfield, IL?

For Remote Gaming Customer Support jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Remote Gaming Customer Support jobs in Springfield, IL look for?

The top searched job categories for Remote Gaming Customer Support jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Remote Gaming Customer Support jobs?

Cities near Springfield, IL with the most Remote Gaming Customer Support job openings:

Remote Gaming Customer Support jobs near you
Infographic showing various Remote Gaming Customer Support job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,768 per year, or $23 per hour.

Medical Microbiology Consultant - Remote

micro1 AI

Springfield, IL • Remote

$70 - $90/hr

Part-time

Posted 20 days ago

Job description

Role Title: Microbiologist


Role Type: Contractor


Location: Remote


micro1 is engaging Microbiologists to contribute their scientific expertise to a unique customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.


Key Responsibilities:

  1. Investigate and analyze the development, morphology, and behavior of microscopic organisms including bacteria, fungi, and algae.
  2. Contribute to the study of the relationship between microorganisms and disease, supporting projects involving medical microbiology.
  3. Assess the impact of antibiotics and other agents on microbial populations, providing insights for AI model accuracy.
  4. Document experimental findings and processes with a focus on clarity for AI training data.
  5. Collaborate with interdisciplinary teams to ensure scientific rigor and data integrity in AI development.
  6. Provide written and verbal expertise on microbiological phenomena and their relevance to real-world and computational contexts.
  7. Utilize rubrics and established evaluation criteria to assess data quality and support AI training workflows.


Required Skills and Qualifications:

  1. Bachelor’s degree or higher in Biology, Microbiology, Chemistry, or a related field.
  2. Extensive knowledge of bacterial, fungal, and algal systems.
  3. Demonstrated expertise in investigating microbial structure and physiology.
  4. Strong written and verbal communication skills for technical and interdisciplinary collaboration.
  5. Ability to document processes and findings clearly for integration into AI systems.
  6. Comfort working independently in a fully remote, digital-first environment.
  7. Attention to detail and commitment to scientific accuracy.


Preferred Qualifications:

  1. Prior experience developing or applying rubrics in scientific or educational contexts.
  2. Experience with AI, machine learning, or annotation projects related to biology or microbiology.
  3. Advanced degree (Master’s or PhD) in a relevant field.

Apply