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Remote Game Operations Jobs in Florida (NOW HIRING)

MyPrize

Director of Customer Operations

Miami, FL · Remote

MyPrize is the fastest growing free-to-play social gaming and social markets platform in the world ... Remote-first company with hybrid offices in NYC & Miami * Equity * 401K * Comprehensive insurance ...

Serve Robotics

Remote Supervision Coordinator

Miami, FL · On-site +1

$55K - $64K/yr

Experience in remote operations, dispatch, gaming, or real-time monitoring environments * Familiarity with incident reporting or ticketing systems * Interest in robotics, autonomous systems, or ...

Process Street

Account Executive (Remote)

Tampa, FL · Remote

Who we are Process Street is an AI software and compliance operations platform startup from San ... Social time - Regular coffee chats, games, story-telling, house tours (only if you're comfortable ...

Astrion

Senior Wargame Mentor

Melbourne, FL · On-site +1

$120K/yr

Remote from Melbourne/Orlando FL or Arlington VA/Washington DC area JOB STATUS: Full Time CLEARANCE ... both unclassified gameplay and TS/SCI breakout sessions to ensure operational realism and ...

Hard Rock Digital

Project Manager - Omni

Hollywood, FL · On-site +1

We are seeking a Project Manager to join the Omni team and support the daily operational health of ... While remote-based, must be flexible for occasional travel to South Florida HQ. * This role will ...

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Remote Game Operations information

What remote game jobs are good for beginners?

Entry-level remote game operations roles such as game tester, community moderator, or customer support representative are suitable for beginners. These positions often require basic communication skills, familiarity with gaming platforms, and attention to detail, with some roles offering training or onboarding for new employees.

What are remote game operations?

Remote game operations refer to the management and support of online or digital games from a location outside of a traditional office setting. Professionals in this role handle tasks such as monitoring game performance, addressing player issues, coordinating live events, and ensuring the overall smooth functioning of the game environment. They often work closely with developers, customer support, and community teams to provide seamless player experiences. This role is essential in maintaining uptime, resolving technical issues, and supporting in-game events for players worldwide.

What is the difference between Remote Game Operations vs Remote Game Testing?

AspectRemote Game OperationsRemote Game Testing
Primary FocusManaging game services, live events, and player supportTesting game functionality, bugs, and quality assurance
Required SkillsGame knowledge, communication, problem-solvingAttention to detail, technical skills, testing procedures
Work EnvironmentCustomer support platforms, live game serversTesting environments, bug tracking tools
Industry UsageGame companies, live service providersQA departments, testing firms

Remote Game Operations and Remote Game Testing both involve working within the gaming industry, but they focus on different aspects. Operations centers on managing live game services and player interactions, while testing emphasizes identifying bugs and ensuring game quality before release. Understanding these differences helps candidates choose the role that best fits their skills and career goals.

What are some common challenges faced in a Remote Game Operations role, and how can they be effectively managed?

In a Remote Game Operations role, one of the main challenges is ensuring seamless communication and coordination with cross-functional teams, such as developers, customer support, and community managers, despite working from different locations and time zones. Additionally, managing live events, in-game updates, and monitoring player feedback remotely requires strong organizational and multitasking skills. To overcome these challenges, it is helpful to establish clear communication channels, use collaborative tools, and maintain a structured workflow to quickly address issues and deliver a smooth gaming experience for players.

What do game operations do?

Game operations professionals are responsible for managing the day-to-day functions of online or digital games, including monitoring server performance, ensuring smooth gameplay, coordinating updates and events, and addressing player issues. They often use tools like analytics platforms and require strong problem-solving skills to maintain a positive player experience.

Is there a job where you get paid to play video games?

A remote game operations role can involve tasks such as testing, moderating, or managing online gaming platforms, which may include playing games as part of the job. These positions often require familiarity with gaming software, communication skills, and sometimes certifications or experience in the gaming industry.

Do game moderators get paid?

Game moderators are often paid employees or contractors, with compensation varying by company and platform. Some moderation roles are volunteer-based, while others offer hourly wages or salaries, especially for full-time positions requiring communication tools and moderation skills.

What are the key skills and qualifications needed to thrive as a Remote Game Operations specialist, and why are they important?

To excel as a Remote Game Operations specialist, you need strong analytical skills, attention to detail, and experience with game management or live operations, often supported by a background in computer science or a related field. Familiarity with live operations dashboards, incident management systems, and tools like JIRA or Splunk is typically required. Excellent communication, problem-solving abilities, and the capacity to work well under pressure are standout soft skills in this role. These skills ensure smooth game performance, timely issue resolution, and a positive player experience in an always-on digital environment.
What are the most commonly searched types of Game Operations jobs in Florida? The most popular types of Game Operations jobs in Florida are:
What are popular job titles related to Remote Game Operations jobs in Florida? For Remote Game Operations jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Game Operations jobs in Florida look for? The top searched job categories for Remote Game Operations jobs in Florida are:
What cities in Florida are hiring for Remote Game Operations jobs? Cities in Florida with the most Remote Game Operations job openings:
Remote Game Operations jobs near you

Director of Customer Operations

MyPrize

Miami, FL • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

MyPrize is the fastest growing free-to-play social gaming and social markets platform in the world, redefining how people play, watch, and connect with one another and with gaming and markets online. Pioneering multiplayer experiences where users can join forces with creators, streamers, and friends, MyPrize provides a platform built for shared moments and massive communities.

The Need:We're seeking a Director of Customer Operations to lead our rapidly growing CX and VIP teams. This is an exciting opportunity to join a fast-growing team where you will be focused on building the operational foundation that powers our customer operations machine and drives measurable growth.
The Role:As the Director of Customer Operations at MyPrize, you'll own the entire customer-facing operations area, build and enhance the MyPrize CX operating playbook, and partner with MyPrize’s Product, Engineering, and Marketing teams to enhance efficiency. You’ll build out end-to-end processes for customer operations to optimize the day-to-day running of customer experience across the 24/7 MyPrize ecosystem with a global team, to ensure coverage across all geographies and time zones.
You'll play a central role in evolving MyPrize's customer operations function, from team operational management to performance reporting and accountability, helping us scale what's working and optimize what's next.
What you will do at MyPrize:

  • Lead Customer Operations: Build a strategy for leveling up MyPrize’s customer support processes for 24/7 global coverage across geographies and time zones. Create, manage, and optimize processes for handling tickets, responding to live chat messages, and triaging other customer communications.
  • SLA Excellence: Ensure elite SLA performance with a constantly elevated standard for customer experience across all user types from net new to VIP.
  • Enhance User Triage: Manage and improve processes for around-the-clock coverage related to suspended user triage and fast reactivation for VIP players.
  • Coordinate with Compliance: Excel in Compliance coordination where it touches customer communications and flows.
  • Product Change Management: Manage and implement processes to drive strong product change communications, outage communications, and incident follow-up.
  • Global Chat & Community Focus: Strategize and build out strong systems to manage moderation and participation in MyPrize’s global chat and community, handle community initiatives, and manage feedback on other platforms including App Store and Trust Pilot.
  • Maintain & Scale Help Center: Own all content on the MyPrize Help Center, including drafting new content, as well as enhancing and maintaining existing content with accuracy, freshness, and an authentic company voice.
  • Training & Quality: Build out a training and quality control program to ensure all Customer Experience agents understand the product and speak with the right voice, reducing escalations and building trust with MyPrize users.

What you bring to MyPrize:

  • 5-7 years experience building and leading customer and VIP operations, ideally at high-growth consumer, gaming, or SaaS companies.
  • Strong operational instincts to enhance and streamline the customer experience, prevent bottlenecks at every layer of the user experience, and prioritize velocity vs. perfection where appropriate.
  • Clear and effective communicator with excellent project management skills and ability to coordinate across multiple teams and stakeholders.
  • Comfortable with data analysis. You know what metrics matter, how to build meaningful reports, and when insights should drive action. SQL knowledge is a plus.
  • A systems driven mindset. You thrive on creating processes, managing complex calendars and operating workflows, and ensuring nothing falls through the cracks in a fast-paced environment.
  • Proven track record of managing customer operations teams with measurable impact on performance and team efficiency.
  • Strong attention to detail with ability to manage multiple concurrent workstreams and deadlines without compromising quality.

Gold Stars:

  • Experience in gaming, streaming, or social casino industries.
  • Background with high growth consumer technology scaling customer experience, VIP, customer success, and/or account management teams.
  • Familiarity with customer service platforms and CRMs including ZenDesk.

Benefits and Perks:

  • Remote-first company with hybrid offices in NYC & Miami
  • Equity
  • 401K
  • Comprehensive insurance plans: Health, Dental, and Vision
  • Flexible Spending Account
  • Flexible Vacation Policy

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