Front desk team is a first impressions team of service-oriented people with a dedicated focus on security and protocol. They maintain a strict adherence to appropriate guidelines for the office, visitors and guest. The front desk team provides administrative support to the front office staff by assisting with clerical functions such as tracking and delivering correspondence, receiving visitors, arranging conference calls, scheduling meetings, and handling office tasks as assigned. Also assists in preparing executive correspondence.
Responsibilities and Primary Duties:
ยท Acts as the first line of defense for ensuring only authorized personnel enter the TRMC suite
ยท Checks DISS for security clearance verification
ยท Arranges for new employees to receive required gov't equipment
ยท Makes mail runs within the Mark Center and to the Pentagon weekly (free shuttle)
ยท Answers phones/takes messages/transfers calls
ยท Assists in preparing executive correspondence
ยท Arranges for visitor parking
ยท Arranges for repair of cubicles, chairs etc. within the suite
ยท Verifies visit requests of personnel attending classified/unclassified meetings
ยท Occasionally escorts visitors to/from the MC Visitor's Center
ยท Escorts janitorial staff, inspectors, etc.
ยท Schedule, coordinate and manage meeting calendars using Outlook and Word
ยท Assist with daily ad hoc tasks in the office
ยท Dresses professionally
ยท Orders office supplies such as paper, pens, notepads, etc.
ยท Resolves conflicts
ยท Executing clerical tasks and uses computers
ยท Uses Microsoft Office suite
ยท Interacts professionally with visitors and assigned personnel across the spectrum of worker and leadership levels
ยท Works without direct supervision
ยท Updates contact info for employees on shared drive spreadsheets
Minimum Required Skills:
Active Secret Clearance
Must be felxible between the morning shift and closing shift.
0 to 4 years' experience executing clerical task and using computers
Familiar with Microsoft Office Suite
Excellent verbal, written, and interpersonal communications skills
Excellent organizational skills
Professional presentation and demeanor and the ability to interact with significant visitors, guest and executives
Hard working, dependable, ability to work without direct supervision?
Desired Skills:
Bachelor's Degree or equivalent
DoD or National Capital Region work experience
Proficient with using the Defense Travel System (DTS)
Proficient with Correspondence and Task Management System
DoD or National Capital Region work experience