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Remote Escalation Jobs in Washington (NOW HIRING)

YO AI Labs

Clinicia Expert - Remote

Washington, DC · Remote

$150 - $200/hr

Clinician Expert Remote Job Type: Contractor Location: Remote Job Overview We are seeking ... Assess dose escalation strategies, dose-limiting toxicities, adverse event grading, attribution ...

YO AI Labs

Hematology Expert - Remote

Washington, DC · Remote

$150 - $200/hr

Hematology Expert Remote Job Type: Contractor Location: Remote Job Overview We are seeking ... Assess dose escalation strategies, dose-limiting toxicities, adverse event grading, attribution ...

Ntiva

System Engineer (GovCon) Remote

Mclean, VA · Remote

THIS IS A REMOTE POSITION; however, team members should be willing and able to travel if the need ... Act as an escalation resource for complex systems, network, and security issues * Deliver ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$75K - $125K/yr

Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. * Provide user support and basic training ...

Ntiva

System Engineer (GovCon) Remote

Mclean, VA · On-site +1

THIS IS A REMOTE POSITION; however, team members should be willing and able to travel if the need ... Act as an escalation resource for complex systems, network, and security issues * Deliver ...

Intuit

Post Sales Solutions Engineer

Annapolis, MD · Remote

$125K - $170K/yr

Serve as the first point of technical escalation for Implementation Consultants (ICs) facing ... Sacramento $125,500 - $170,000 California Remote (Bay Area) $133,000- $180,000 Colorado Remote $112 ...

Intuit

Post Sales Solutions Engineer

Washington, DC · Remote

$125K - $170K/yr

Serve as the first point of technical escalation for Implementation Consultants (ICs) facing ... Sacramento $125,500 - $170,000 California Remote (Bay Area) $133,000- $180,000 Colorado Remote $112 ...

CGI Inc.

Remote Support Engineer, Junior

Arlington, VA · On-site +1

Remote Support Engineer, Junior Category: Service Desk / End User Services Main location: United ... Escalation: Identifying and escalating complex or unresolved issues to the appropriate internal ...

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Remote Escalation information

What is a remote escalation?

Remote Escalation jobs involve handling complex customer issues or technical problems that frontline support teams cannot resolve. Professionals in these roles work remotely to analyze, troubleshoot, and resolve high-priority cases, often collaborating with product, engineering, or management teams. They serve as the next level of support, ensuring critical issues are addressed efficiently and customers receive expert assistance. Strong communication and problem-solving skills are essential for success in this position.

What skills and qualifications are needed to thrive as a remote escalation specialist?

To excel as a Remote Escalation Specialist, you need a strong background in customer support, problem-solving, and in-depth knowledge of the company's products or services. Familiarity with ticketing systems, remote desktop tools, and common CRM platforms is typically required. Outstanding communication, patience, and the ability to remain calm under pressure help you effectively resolve complex customer issues. These skills ensure escalated concerns are handled efficiently, maintaining customer satisfaction and protecting the company's reputation.

How does a remote escalation specialist collaborate with cross-functional teams to resolve complex customer issues?

Remote Escalation specialists frequently work with technical support, engineering, and customer success teams to address and resolve advanced customer concerns. This role requires clear communication and coordination to gather necessary context, troubleshoot effectively, and implement solutions. Specialists may join virtual meetings, document issues in ticketing systems, and provide feedback to product or service teams. Successful collaboration ensures timely resolution and enhances the overall customer experience.

What is the difference between Remote Escalation vs Remote Support Specialist?

AspectRemote EscalationRemote Support Specialist
CredentialsTechnical certifications, troubleshooting skillsCustomer service, technical knowledge
Work EnvironmentTechnical teams, escalation channelsCustomer support, help desk
Industry UsageIT, telecom, software companiesIT, tech, service providers
Search IntentHandling complex issues, escalation processAssisting customers, resolving basic issues

Remote Escalation roles focus on managing complex technical issues that require advanced troubleshooting and passing unresolved problems up the support chain. Remote Support Specialists handle initial customer inquiries, resolve common problems, and provide frontline assistance. While both roles require technical knowledge, Remote Escalation involves deeper technical skills and problem-solving, whereas Remote Support Specialists focus on customer communication and basic issue resolution.

What are the most commonly searched types of Escalation jobs in Washington?

The most popular types of Escalation jobs in Washington are:

What are popular job titles related to Remote Escalation jobs in Washington?

For Remote Escalation jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Remote Escalation jobs in Washington look for?

The top searched job categories for Remote Escalation jobs in Washington are:

What cities in Washington are hiring for Remote Escalation jobs?

Cities in Washington with the most Remote Escalation job openings:

Remote Escalation jobs near you
Infographic showing various Remote Escalation job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 88% Full Time, 8% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution.

Clinicia Expert - Remote

YO AI Labs

Washington, DC • Remote

$150 - $200/hr

Full-time

Posted 5 days ago

Job description

Job Title: Clinician Expert Remote

Job Type: Contractor
Location: Remote

Job Overview

We are seeking experienced Clinicians specializing in Oncology and Hematology to contribute their medical expertise to an innovative healthcare AI project. In this role, you will help improve next-generation AI systems by evaluating clinical content, reviewing trial data, and providing expert medical judgment. No prior AI experience is required—your clinical expertise and domain knowledge are what matter most.

Key Responsibilities

  • Author and review clinical evaluation tasks requiring advanced oncology and hematology expertise.

  • Analyze clinical study reports, safety reports, regulatory documents, and trial materials to assess medical accuracy.

  • Evaluate the clinical relevance of efficacy and safety conclusions, including endpoints and treatment outcomes.

  • Assess dose escalation strategies, dose-limiting toxicities, adverse event grading, attribution, and patient safety narratives.

  • Review benefit-risk assessments and identify clinically inconsistent, inaccurate, or implausible interpretations.

  • Provide structured, guideline-based written explanations of clinical reasoning and findings.

  • Support AI model training by delivering high-quality clinical evaluations and expert feedback.

Required Skills

  • Clinical Oncology

  • Clinical Hematology

  • Clinical Trial Evaluation

  • CTCAE Grading

  • RECIST

  • Lugano Criteria

  • IMWG Criteria

  • IWCLL Criteria

  • ELN Criteria

  • Outcome Endpoint Analysis (ORR, DoR, PFS, OS, MRD)

  • Dose Escalation Assessment

  • Adverse Event Grading & Attribution

Preferred Qualifications

  • Board certification or specialist registration in Medical Oncology and/or Hematology.

  • 5+ years of post-training clinical experience.

  • Direct experience with clinical trials as an investigator, sub-investigator, medical monitor, safety physician, or clinical development physician.

  • Experience reviewing clinical trial documents, including protocols, investigator brochures, clinical study reports, safety narratives, and DSMB/IDMC materials.

  • Strong understanding of oncology and hematology response criteria and clinical endpoints.

  • Excellent written communication skills with the ability to explain complex clinical concepts clearly.

  • Experience in medical monitoring, medical director roles, adjudication committees, or independent review committees is preferred.

  • Peer-reviewed publications or authorship of clinical trial manuscripts is a plus.

  • Experience with AI-assisted clinical review tools is an advantage.