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Remote Epic Support Jobs in Ohio (NOW HIRING)

Huntington

IS Technical Specialist

Columbus, OH · On-site +1

Review Epic, Features, and stories for Enterprise Query Hub. Integrate Enterprise Query Hub with ... Provide support to automation processes for Enterprise Query Hub. Position may be eligible for ...

Akron Children's Hospital

Coding Denial Specialist

Akron, OH · On-site +1

$18 - $23/hr

... 8am-4:30pm Remote Summary: The Denial Coding Specialist supports the Revenue Recovery team by ... Reviews EPIC work queues daily for Denial management and makes necessary and appropriate coding ...

WellStreet Urgent Care

A/R Team Lead

Cleveland, OH · Remote

An A/R Lead for Four Winds Health is responsible for supporting all aspects of the Revenue Cycle ... Systems/Billing Software - EPIC preferred * Must be able to work effectively in a remote ...

Piedmont Urgent Care

A/R Team Lead

Cleveland, OH · Remote

An A/R Lead for Four Winds Health is responsible for supporting all aspects of the Revenue Cycle ... Systems/Billing Software - EPIC preferred * Must be able to work effectively in a remote ...

Beaumont Urgent Care

A/R Team Lead

Cleveland, OH · Remote

An A/R Lead for Four Winds Health is responsible for supporting all aspects of the Revenue Cycle ... Systems/Billing Software - EPIC preferred * Must be able to work effectively in a remote ...

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How much do remote epic support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for remote epic support in Ohio is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.

What is a Remote Epic Support?

A Remote Epic Support job involves assisting healthcare organizations with troubleshooting, maintaining, and optimizing their Epic electronic health record (EHR) system from a remote location. Responsibilities may include resolving system issues, providing end-user support, managing workflows, and ensuring system efficiency. Professionals in this role typically have Epic certifications and experience in healthcare IT. This position allows for flexible work while ensuring hospitals and clinics receive continuous support for their Epic systems.

What are the typical daily responsibilities of a Remote Epic Support?

As a Remote Epic Support professional, your daily tasks often involve responding to support tickets or calls from healthcare staff who are using the Epic EHR system, diagnosing and troubleshooting technical issues, and providing step-by-step guidance or training as needed. You may also participate in system updates, test new Epic features before rollout, and document resolutions for future reference. Collaboration with clinical and IT teams is common, requiring effective communication to understand user needs and coordinate solutions. Your work helps ensure healthcare providers can efficiently and securely use Epic systems to deliver patient care.

What are the key skills and qualifications needed for a Remote Epic Support?

To excel as a Remote Epic Support professional, you need a strong understanding of the Epic electronic health record (EHR) system, healthcare workflows, and troubleshooting skills, often supported by relevant Epic certifications. Technical proficiency with Epic modules, ticketing systems, and remote access tools, as well as HIPAA compliance, are typically expected. Excellent communication, problem-solving abilities, and a customer-oriented attitude are standout soft skills in this role. These skills are crucial for successfully resolving issues, ensuring user satisfaction, and maintaining compliance in a remote healthcare IT environment.

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Remote Epic Support jobs near you
Infographic showing various Remote Epic Support job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $51,508 per year, or $24.8 per hour.

Epic Senior Application Analyst (Hospital Billing Claims) Remote

Shaker Heights, OH • On-site, Remote

University Hospitals
Health Care and Social Assistance • 10K+ employees
Learn more about University Hospitalsexternal

$79K - $103K/yr

Full-time

Re-posted 6 days ago

University Hospitals rating

7.3

Company rating: 7.3 out of 10

Based on 626 frontline employees who took The Breakroom Quiz

305th of 898 rated healthcare providers

Job description

A Brief Overview
The Senior Epic Analyst designs, configures, tests, and implements changes of assigned Epic system applications. They will lead operational work groups and teams to gather and analyze requirements for new requests. In this role, the senior Epic Analyst consults with Epic representatives, leadership, and subject matter experts to engage stakeholders to configure and build Epic software and applications. The role includes the management of projects; working through complex problems, performing and supporting application upgrades, provides solutions, develops and documents workflows harmonized with systems, and supports the implementation life cycle to include end user adoption.
What You Will Do
  • Analysis / Design
    • Leads needs assessment, software design, implementation and support.
    • Collaborates with reporting team to support operational partners need to gather requirements.
    • Independently facilitates design of workflows in conjunction with the appropriate subject matter experts; workflows will focus on designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
    • Mentors other analysts with completing design workflows and analysis.
    • Leads functional and integrated testing of the software to ensure that the design objectives are met, including the development and validation of testing scripts.
    • Defines and develops user access security to protect the system while providing users with the access required.
    • Oversees, reviews, and moves build to production as required.
  • Clinical / Business Knowledge
    • Comprehends with high degree of clinical or business departments' processes and partners with them to develop supporting workflows
    • Evaluates possible implementation of new technology, consistent with the goal of improving existing systems and technologies and in meeting the needs of the business.
    • Participates and contributes in operational meetings to provide Information Technology support and expertise.
  • Testing
    • Performs unit testing of all need build they are assigned and assists other application analyst as needed.
    • Leads functional and integrated testing of software to ensure that design objectives are met, including development and validation of testing scripts.
    • Develops, modifies and maintains integrated testing scripts owned by their areas.
  • Project and Change Management
    • Leads projects following the framework of the Enterprise Project Management Office on all phases of a project from scoping and design through implementation and transition to operations.
    • Collaborates across teams to develop change management strategy and plans for implementations.
    • Develops plans to address impacts from system changes when implementing new functionality.
  • Maintenance/Support
    • Supports and troubleshoots interfaces for inbound/outbound transaction errors; helps monitor interface error queues.
    • Troubleshoots application issues, with/without vendor assistance to resolution.
    • Leads escalation of issues with appropriate internal resources, to resolution.
    • Independently leads application upgrade tasks and troubleshooting efforts and provides guidance to application analysts and leadership.
    • Provides 24 x 7 support scheduled and routine assignments for on-call rotation.
    • Maintains security for assigned applications.
    • Adheres to change control processes per best practice and processes defined to protect the system(s).
  • Mentoring
    • Mentors and develops team members.
    • Instructs teams members on design, configuration work, and assignments.
    • Onboards and trains new team members.
  • Administrative Documentation Requirements
    • Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Epic team manager.
    • Creates and maintains system documentation; ensuring that documentation is updated accurately and timely.
    • Guides other team members in ensuring good documentation standards and coordinates efforts to maintain appropriate system documentation.
    • Provides input to components of development of end-user training materials and participates in training efforts.
    • Trains new members of the team, acting as mentor or coach for junior team members by providing guidance and support.
Additional Responsibilities
  • Performs other duties as assigned.
  • Complies with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Qualifications:
Education
  • High School Equivalent / GED (Required) and
  • Bachelor's Degree in Information Systems/Business/Healthcare Related Field (Preferred)

Work Experience
  • 4+ years in designing, configuring, testing and maintaining Epic applications (Required) and
  • 2+ years working in a health care related IT environment (Preferred)

Knowledge, Skills, & Abilities
  • Detail-oriented and organized, with good analytical and problem solving ability. (Required proficiency)
  • Notable client service, communication, presentation and relationship building skills. (Required proficiency)
  • Ability to function independently and as a team player in a fast-paced environment. (Required proficiency)
  • Must have strong written and verbal communication skills. (Required proficiency)
  • Knowledge of MS Office/MS Visio/MS Project (Required proficiency)
  • Knowledge of ITIL standards desired (Preferred proficiency)
  • Knowledge of SQL databases. (Preferred proficiency)
  • Knowledge of disaster recovery and backup procedures. (Preferred proficiency)
  • Knowledge and experience with HL7 Interfaces. (Required proficiency)
  • Knowledge and experience with SQL based applications (Preferred proficiency)

Licenses and Certifications
  • Epic Application Certification (Required)
    • Resolute Hospital Billings Claims (Strongly Preferred)

Physical Demands
  • Standing Occasionally
  • Walking Occasionally
  • Sitting Constantly
  • Lifting Rarely 20 lbs
  • Carrying Rarely 20 lbs
  • Pushing Rarely 20 lbs
  • Pulling Rarely 20 lbs
  • Climbing Rarely 20 lbs
  • Balancing Rarely
  • Stooping Rarely
  • Kneeling Rarely
  • Crouching Rarely
  • Crawling Rarely
  • Reaching Rarely
  • Handling Occasionally
  • Grasping Occasionally
  • Feeling Rarely
  • Talking Constantly
  • Hearing Constantly
  • Repetitive Motions Frequently
  • Eye/Hand/Foot Coordination Frequently

Travel Requirements
  • 10%

What University Hospitals employees say

Pay

Benefits

Hours and flexibility

Workplace

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About University Hospitals

Sourced by ZipRecruiter

For more than 155 years, University Hospitals has been on a mission to heal, teach and discover. As a renowned academic medical center and community hospital network, we’ve expanded across Northeast Ohio to deliver what matters most to our patients: personalized, compassionate care; medical discovery and breakthroughs; and high-quality, affordable care close to home.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Cleveland, OH, US

Year founded

1866

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