Remote Epic Support Jobs in Ohio (NOW HIRING)

Schedule:

Monday - Friday, 8:00am to 4:30pm

Includes back up on call in a rotation every 6 weeks.

Onsite as needed to troubleshoot, attend meetings, round with customers.

Job Summary:

Responsible for enhancing, supporting, and maintaining medical imaging and clinical applications within the Virtua Health System. Demonstrates subject matter expertise in solutions development and implementation of software and workflow design in the following service lines: Cardiology, Dental, Maternal Fetal Medicine, Neurology, Perinatal, and Radiology. Additionally, responsible for understanding and documenting complex business needs as well as recommending appropriate IS solutions. Extensive knowledge of customer workflow, application software, technical system integrations, modality configurations, and building tools. Responsibilities include providing instruction on various technical topics to other team members, assisting with oversight of at least 5 IT applications and providing expertise and leadership for at least 5 projects per year. Assistance with the optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Provide technical and functional application analysis, define system requirements, system integration specifications, and work with Informatics in developing Visio models using best practices for build and configuration, workflow analysis, maintenance, data integrity, and auditing capabilities. Knowledge and adherence to cybersecurity and HIPAA policies and practices. The Sr Medical Imaging Analyst position will manage external IS vendor relations for greater than 5 medical imaging, and/or clinical applications. Facilitates IT Questionnaires as assigned.

Position Responsibilities

• Interprets and analyzes complicated workflow/system requirements to design, configure, test and implement medical imaging and clinical application solutions while creating and maintaining all documentation for assigned applications in order to establish standards for configuration, integration, and enhancements within the application.

• Works independently to handle day-to-day support of IT applications including error management, maintenance and troubleshooting of medical imaging and clinical systems including but not limited to application workflow, design, integration, and other related activities. Maintains extensive working knowledge and documentation of business processes, workflows and regulatory requirements. Conducts research on emerging technologies to stay current on newest technologies to optimize workflow, patient safety, regulatory requirements, and system integration improvements as related to service line support. Facilitates effective customer engagement through regular meetings, rounding, participation in IT initiatives, and communications regarding requirements, enhancements, priorities, and upgrades. Develops detailed design specifications and builds application components based on customer needs and software capabilities. Analyzes new functionality in releases to determine how it should be used. Works closely with other IT personnel, Virtua clinical and business operational leaders to ensure timely resolution of issues. Represents business application needs to management as part of the annual IT strategic planning process.

• Performs system administration work related to IT applications and associated systems; assists with development and implementation of procedures to support and maintain existing systems; responsible for testing disaster recovery plans for the Virtua environment. Collaborates with customers, Virtua IT resources, Informatics, and vendors to develop and design complex future state business processes and workflows. Maintains maximum system performance using appropriate tools, methods and thresholds to proactively monitor critical issues and takes corrective action to rectify and minimize system interruptions.

• Spearheads small to medium projects and/or upgrades as necessary following all project management standards. Assists with troubleshooting and problem-solving support and acts as a technical resource to other IT staff. Actively participates in system build, configuration, and testing events. Develops complex test plans and completes unit and integrated testing for supported applications including 3rd party applications. Prepares required testing validation documentation and obtains review and necessary approvals for go-live.

• Works independently on small/medium team projects within the designated timeframe and under guidance of Lead Analyst, Architect, or manager. Serves as a role model, team lead and mentor for staff; enforces best practices, accepts stretch assignments, leads service improvement efforts within the team, creates education sessions to share technical knowledge, and facilitates team meetings when requested by the team manager.

• Maintains CMDB within Service Now to ensure appropriate documentation for modalities, medical imaging equipment, and clinical applications. Adheres to IT Standards with Problem Management, Change Management. Content Management, Data Courier and IT Practices as required to provide on-call 24x7 support. Cultivates and disseminates knowledge of application change management best practices. Coordinates software updates and changes. Ensures high availability and performance of business applications meeting defined SLAs. Performs service interruption analysis to identify trends or service improvement needs. Periodically reviews the team's customer ticket queues to ensure compliance with expected IT metrics for problems, requests and incidents.

• Participates in performance improvement activities working closely with departments' identified and key personnel to improve and/or design future needs and efficient workflow processes that include further integration for end users, clinical operational and physician users.

Position Qualifications Required:

Required Experience:

• At least 5+ years of experience directly related to healthcare IT, preferably in medical imaging technologies. Expertise in multiple medical imaging and clinical applications. Excellent facilitation and communication skills. Healthcare Business or clinical specialty experience is highly recommended.

• Must be knowledgeable regarding the business of health care, the flows of information and emerging technologies. Must be able to function with minimal supervision and as part of a team. Must be able to deal with ambiguity and multiple priorities in a busy decentralized multi-entity environment. Must be an excellent role model and service provider with a commitment to quality, with the ability to convey confidence in the IT function and provide leadership and mentoring to staff.

• Business or clinical specialty experience is highly recommended.

Required Education:

B.A./B.S. in Information Systems or related field required. A combination of relevant education and experience will be considered in lieu of a degree.

Training / Certification / Licensure:

Expertise and certification required in multiple IT applications. Other certifications may be requested as needed by Virtua.

Proficient with MS Office applications, including Word, Excel, Visio, MS Teams, and PowerPoint. Also, proficient in the use of Service Now.#RD_P1