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Remote Epic Go Live Jobs (NOW HIRING)

STI

EPIC EHR Helpdesk Shift Lead - REMOTE

EHR Helpdesk Shift Lead REMOTE 1 year Contract 2nd Shift (3PM EST - 11:30 PM EST) 3rd Shift (11PM ... Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs). * Develop and maintain ...

Inficare Technologies

Epic Grand Central Analyst

Remote (Anywhere in California) Job Type: Contract - Long Term Experience: 6+ years overall; 3+ ... Support go-live, deployment, and post-production activities. Required Skills * Hands-on experience ...

Computer Task Group, Inc

Epic Willow Analyst

San Mateo, CA · Remote

$140K - $160K/yr

Remote Duration: 3 months We are seeking an experienced Epic Willow Analyst to support a new Epic ... Testing & Go-Live Support * Develop and execute build validation and integrated testing scripts.

STI

Epic ECSM Application Analyst

Epic ECSM Application Analyst REMOTE 10+ Months Description / Comment Epic Client System Administrator Mostly Remote, may be required to come onsite for Go Live in September. Installs, configures and ...

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How much do remote epic go live jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote epic go live in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

What is a Remote Epic Go Live?

Remote Epic Go Live jobs involve providing virtual support and guidance during the implementation of the Epic electronic health record (EHR) system at healthcare organizations. Professionals in these roles assist clinical and administrative staff with using the new system, troubleshooting issues, and answering questions, all while working remotely. This support is crucial during the initial rollout phase, ensuring a smooth transition and minimal disruption to patient care. Typical positions include Epic credentialed trainers, support analysts, and project coordinators.

What are the key skills and qualifications needed to thrive as a Remote Epic Go Live specialist?

To thrive as a Remote Epic Go Live Specialist, you need in-depth knowledge of the Epic EHR system, clinical workflow understanding, and often an Epic certification. Familiarity with remote support tools, ticketing systems, and specific Epic modules like EpicCare or Ambulatory is typically required. Excellent communication, problem-solving skills, and the ability to provide calm, clear guidance under pressure are crucial soft skills. These competencies ensure smooth system adoption, minimize disruption to clinical operations, and support end-users during critical transition periods.

What are some common challenges faced by professionals during a Remote Epic Go Live, and how can they be addressed?

During a Remote Epic Go Live, professionals often encounter challenges such as coordinating support across different time zones, ensuring seamless communication with on-site teams, and quickly resolving technical issues without physical presence. To address these, it’s important to establish clear channels for real-time collaboration (like chat tools and daily standups), maintain detailed documentation, and proactively test remote access and support tools prior to Go Live. Building strong relationships with both clinical and IT staff also helps facilitate smoother troubleshooting and a more successful implementation.

What is the difference between Remote Epic Go Live vs Remote Epic Analyst?

AspectRemote Epic Go LiveRemote Epic Analyst
CertificationsEpic Certifications, Go Live CertificationEpic Certifications, Analyst Certification
Work EnvironmentProject-based, implementation teams, client sites (remote options)Support, analysis, troubleshooting, remote office
Industry UsageHealthcare IT implementations, go-live supportSystem analysis, optimization, ongoing support

The Remote Epic Go Live role focuses on supporting healthcare organizations during system implementations, ensuring a smooth go-live process. In contrast, the Remote Epic Analyst typically handles ongoing system analysis, troubleshooting, and optimization post-implementation. Both roles require Epic certifications and work within healthcare IT, but their primary responsibilities and project phases differ.

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Remote Epic Go Live jobs near you
Infographic showing various Remote Epic Go Live job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 67% Full Time, 28% Part Time, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.

EPIC EHR Helpdesk Shift Lead - REMOTE

Remote

STI
See more jobs at STIexternal

Other

Re-posted 12 days ago

Job description

EHR Helpdesk Shift Lead
REMOTE
1 year Contract
2nd Shift (3PM EST - 11:30 PM EST)
3rd Shift (11PM EST - 7:30 AM EST)
Position Summary
The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. This role provides expert-level troubleshooting, guides lower-tier analysts, and ensures effective support coverage during their assigned shift.
The Shift Lead plays a critical role in ensuring incident resolution, operational excellence, and alignment of support activities with clinical and business objectives across 13 state-operated healthcare facilities.
Key Responsibilities
  • Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting.
  • Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors.
  • Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight.
  • Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met.
  • Coordinate with clinical informatics, application teams, and infrastructure services to address cross-functional issues.
  • Oversee helpdesk operations during shift, including workload distribution, shift reporting, and escalation handling.
  • Assist in planning and supporting Epic go-lives, system upgrades, and Technical Dress Rehearsals (TDRs).
  • Develop and maintain technical documentation, workflows, and knowledge base content.
  • Train and mentor helpdesk team members, ensuring adherence to support standards and customer service best practices.
  • Report critical incidents, risks, and patterns to leadership for further review and resolution.

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