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Remote Epic Go Live Support Jobs in Virginia (NOW HIRING)

Imh

This position is responsible for standard level work supporting information technology application ... This position is fully remote with some quarterly required travel | Schedule: Monday - Friday, 8AM ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Remote Support Technician, Journeyman Category: Service Desk / End User Services Main location ... Required qualifications to be successful in this role: • MUST live within a 50-mile radius of the ...

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All JobsEpic Go Live Support JobsRemote Epic Go Live Support JobsRemote Epic Go Live Support Jobs in Virginia

Remote Epic Go Live Support information

What is remote Epic Go Live Support?

Remote Epic Go Live Support refers to providing virtual assistance to healthcare organizations during the rollout of Epic electronic health record (EHR) systems. Professionals in this role help clinical and administrative staff navigate the new software, troubleshoot issues, and answer questions in real-time, all from a remote location. This type of support ensures a smoother transition during the critical go-live phase, minimizing disruptions to patient care and daily operations. Remote support is often delivered via phone, chat, or video conferencing, and can be more cost-effective and flexible compared to on-site support.

What are common challenges faced by remote Epic Go Live Support professionals during a project launch?

Remote Epic Go Live Support professionals often encounter challenges such as quickly adapting to different healthcare organizations’ workflows, troubleshooting unexpected technical issues in real-time, and ensuring clear communication with onsite staff. Since support is provided remotely, building trust and rapport with end-users can require extra effort, and efficiently resolving issues without physical presence demands strong problem-solving skills. Additionally, professionals must be prepared to manage high volumes of support requests during peak go-live periods, which can be fast-paced and require excellent time management.

What is the difference between Remote Epic Go Live Support vs Remote Epic Implementation Specialist?

AspectRemote Epic Go Live SupportRemote Epic Implementation Specialist
CertificationsEpic certifications, such as Epic Certified SpecialistEpic certifications, including Epic Certified Specialist
Work EnvironmentSupport during go-live, troubleshooting, and issue resolutionEnd-to-end implementation, system setup, and configuration
Employer & Industry UsageHospitals and healthcare organizations during system deploymentHealthcare IT firms and hospitals during project rollout
Search & Comparison IntentFocus on support roles during go-liveFocus on project implementation and setup

Remote Epic Go Live Support primarily involves providing technical assistance and troubleshooting during the hospital's system go-live phase. In contrast, Remote Epic Implementation Specialists handle the entire setup, configuration, and deployment of Epic systems. While both roles require Epic certifications and work within healthcare IT, support roles focus on resolving issues post-implementation, whereas specialists are involved in the initial setup and customization.

What skills and qualifications are needed for remote Epic Go Live Support?

Success as a Remote Epic Go Live Support specialist requires in-depth knowledge of Epic EHR systems, experience in healthcare IT, and often certification such as Epic Credentialed Trainer or Epic Certified Analyst. Familiarity with remote support tools, ticketing systems, and strong technical troubleshooting skills are essential. Outstanding communication, patience, and problem-solving abilities help guide end users and resolve issues efficiently from a distance. These skills ensure a smooth go-live process, minimize disruptions for healthcare providers, and support the effective adoption of new technology.
What are the most commonly searched types of Epic Go Live Support jobs in Virginia? The most popular types of Epic Go Live Support jobs in Virginia are:
What are popular job titles related to Remote Epic Go Live Support jobs in Virginia? For Remote Epic Go Live Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Epic Go Live Support jobs in Virginia look for? The top searched job categories for Remote Epic Go Live Support jobs in Virginia are:
What cities in Virginia are hiring for Remote Epic Go Live Support jobs? Cities in Virginia with the most Remote Epic Go Live Support job openings:
Remote Epic Go Live Support jobs near you
Infographic showing various Remote Epic Go Live Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Program Analyst

Prometheus Federal Services

Fairfax, VA • On-site, Remote

$115K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Position Summary
Prometheus Federal Services (PFS) is a trusted partner of federal health agencies. We are seeking a Senior Program Analyst to support analysis and evaluation of healthcare program effectiveness as the VA transitions to a modern EHR. The analyst conducts program reviews using systematic methods to assess the quality of current and future VHA programs, measures success and outcomes, and identifies improvement paths. In a surge environment where work arises from real-time operational conditions during EHR Go-Live, recovery, and post go-live operations, this role also assists in executing program operations against established goals and objectives and in identifying the program resources required to meet them.
Essential Functions
Reasonable Accommodations Statement
To succeed in this job, an individual must be able to satisfactorily perform each essential duty. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
Essential Duties & Responsibilities
  • Support VHA in the analysis and evaluation of healthcare program effectiveness across service categories
  • Conduct program reviews using systematic methods to assess the quality of current and future VHA programs and determine ways to improve them
  • Measure success, outcomes, and improvement across surge-supported programs
  • Assist VHA in executing program operations to meet previously established goals and objectives
  • Provide input on program evaluation and on the improvement of the organization and management of projects and programs to increase productivity and program performance
  • Assist in the identification of program resources and support long-term staffing analysis for functions impacted by new systems and workflows
  • Develop program reports, status products, and executive-level briefing materials
  • Support planning, coordination, risk management, status reporting, and cross-functional integration for surge-related tasks
  • Support prioritization within the Tiered Hub process based on importance, urgency, and operational impact
  • Support reporting and analytics activities, identifying gaps in current reporting practices and recommending improvements
Minimum Qualifications
  • Bachelor's degree (BA/BS) required
  • Minimum of eight (8) years of relevant professional experience
  • Proven and extensive experience in a large-scale integrated health care system
  • Demonstrated experience conducting program reviews, program evaluation, and outcome measurement
  • Experience identifying program resources and developing program reports
  • Demonstrated ability to support program operations against established goals and objectives
  • Strong written and oral communication, presentation, and facilitation skills at an executive level
  • Knowledge of SharePoint Online, Office 365, Power Apps, Power Automate, and Power BI at an expert level
  • Authorized to work in the U.S. indefinitely without sponsorship.
  • Ability to obtain and maintain a VA Low/NACI background investigation.

Preferred Qualification
  • Experience with substantive programs focused on Veterans health care and outreach preferred
  • Experience supporting electronic health record deployment, recovery, or post go-live operations
  • Experience supporting VHA
  • Knowledge of Access and Excel spreadsheets, macros, and executive-level reporting

Compensation & Benefits
PFS offers a benefits package that may include health, dental, and vision coverage; flexible spending accounts; disability and life insurance; a retirement plan; paid time off; and other programs to support employees and their families. Learn more about PFS Benefits.
The posted salary range is the company's good-faith estimate for this role. PFS benefits and compensation are determined by various factors, including, but not limited to, location; the individual's particular combination of education, knowledge, skills, competencies, and experience; as well as contract and organizational requirements.
Salary Range: $115,000 - $130,000
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other status protected by law.
Accommodations
PFS is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application or interview process, please contact us at recruiting@pfs.us. Reasonable accommodations are available to ensure applicants with disabilities have equal access to the hiring process, in accordance with the Americans with Disabilities Act (ADA) and applicable laws.
Workplace Health, Safety, and Compliance
This position may be subject to client-specific or government-mandated vaccination, health, or safety requirements, which may change over time.
Texting Privacy Policy and Information:
  • Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
  • Message frequency will vary depending on the application process.
  • Msg & data rates may apply.
  • Opt out at any time by texting "stop".

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