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Remote Epic Ate Support Jobs in Raleigh, NC (NOW HIRING)

... supports the entire health system in streamlining the revenue cycle. This includes scheduling ... Epic experience preferred; 3M 360 CAC, Audit Manager * MS Office Applications (Word, Excel, Visio ...

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Remote Epic Ate Support information

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$14

$25

$43

How much do remote epic ate support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote epic ate support in Raleigh, NC is $25.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is Remote Epic ATE Support?

Remote Epic ATE (At-The-Elbow) Support refers to providing virtual assistance to healthcare professionals using the Epic electronic health record (EHR) system. Instead of being physically present, support specialists help users via phone, chat, or video calls to resolve issues, answer questions, and guide them through workflows. This support is especially valuable during new system go-lives or upgrades, ensuring providers can efficiently use Epic while minimizing disruptions to patient care.

What are the key skills and qualifications needed to thrive as a Remote Epic ATE Support?

To thrive as a Remote Epic ATE Support, you need in-depth knowledge of Epic EMR systems, troubleshooting expertise, and experience in clinical workflows, often backed by Epic certification. Familiarity with remote support tools, ticketing systems, and specific Epic modules such as EpicCare Ambulatory or Inpatient is typically required. Outstanding communication, patience, and the ability to clearly explain technical solutions to non-technical users are essential soft skills. These competencies ensure efficient issue resolution and user satisfaction, which are critical for maintaining seamless healthcare operations remotely.

What are some common challenges faced by Remote Epic ATE Support professionals, and how can they be managed effectively?

Remote Epic ATE Support professionals often encounter challenges such as troubleshooting technical issues without direct, on-site access to end-users and managing communication across multiple teams and shifts. To address these challenges, it's important to utilize robust remote access tools, maintain clear and timely communication with clinical staff, and document all support interactions thoroughly. Building strong relationships with on-site super-users and participating in regular team meetings can also help streamline issue resolution and ensure consistent support coverage.

What is the difference between Remote Epic Ate Support vs Remote Epic Clarity Support?

AspectRemote Epic Ate SupportRemote Epic Clarity Support
CertificationsEpic Certified Ate SupportEpic Certified Clarity Support
Work EnvironmentRemote healthcare IT supportRemote healthcare IT support
Industry UsageHospitals, clinics using Epic EHRHospitals, clinics using Epic Clarity data warehouse
Common Search IntentSupport for Epic Ate modulesSupport for Epic Clarity data reporting

Remote Epic Ate Support and Remote Epic Clarity Support both involve working with Epic systems in healthcare settings. The key difference lies in their focus: Epic Ate Support specializes in assisting with Epic Ate modules, while Epic Clarity Support centers on data reporting and analytics within Epic Clarity. Both roles require Epic certification and are vital for healthcare organizations leveraging Epic software, but they serve different technical functions within the Epic ecosystem.

What are popular job titles related to Remote Epic Ate Support jobs in Raleigh, NC?

For Remote Epic Ate Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Epic Ate Support jobs in Raleigh, NC look for?

The top searched job categories for Remote Epic Ate Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Epic Ate Support jobs?

Cities near Raleigh, NC with the most Remote Epic Ate Support job openings:

Infographic showing various Remote Epic Ate Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 75% Full Time, 6% Part Time, and 19% Contract. Highlights an 100% Remote job distribution, with an average salary of $52,667 per year, or $25.3 per hour.

COMPLIANCE SPECIALIST-Remote

Duke University

Durham, NC • Remote

Full-time

Posted 18 days ago


Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

491st of 630 rated colleges and universities


Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.

This position is 100% remote. All Duke University remote workers must reside in one of the following states:  

North Carolina,  Alabama, Arizona, Connecticut, District of Columbia, Florida, Georgia, Illinois, Iowa, Kentucky, Louisiana, Maine, Michigan, Missouri, Montana, New Hampshire, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington.  

*Now offering a $10,000 sign-on bonus that will pay out in 4 equal installments over 24 months - 6-month increments.

General Description of the Job Class:

The Compliance Specialist Auditor will perform coding quality audits of inpatient records to assure appropriateness and accurate code assignments in accordance with Center of Medicare and Medicaid (CMS) guidelines and to provide ongoing feedback and identification of the education needs for the providers and staff.

Duties and Responsibilities

PRIMARY FUNCTION: Monthly QA Audits of PB coders.

 

Monitor data quality and optimal reimbursement to the hospital by performing retrospective quality audits for accurate coding of ICD-10-CM diagnoses or CPT-4 procedures (and appropriate use of modifiers) for professional and outpatient services using Center for Medicare and Medicaid coding guidelines, standards and regulations.

Should be able to adequately utilize coding resources to back up any findings within audit

Responsible for performing medical record reviews to ensure that documentation supports the assigned codes.

Performs focused/integrated audits; when necessary

Serves as subject matter coding expert

Collaborates with outside departments

Serves as the expert for coding questions

Identify coding and billing risk areas, report results to PB Operations for action plan

Analyzes coded records for compliance with federal, state and third party insurer rules and regulations and note trends.

Excellent verbal and written communication

Sets the tone for ethical behavior, actively models ethical behavior to set an example for others

Identifies issues and discusses them in a timely and constructive manner to obtain a rapid and effective resolution

Performs other related duties incidental to the work described herein and other related work as assigned.

HIGHLY SOUGHT AFTER SKILLS:

  • HCC coding/auditing
  • Multi-Specialty Coding/Auditing
    • Examples:
      • Interventional Radiology
      • Cardiothoracic
      • Ortho (Foot and Ankle Specifically)
      • Critical Care
      • Observation Services
      • ED
      • Edits/Denials
      • Gen Surg
      • Trauma
      • Peds
      • GI
      • Anesthesia
  • Good work ethic
  • Strong sense of responsibility
  • Ability to work independently

 Required Qualifications at this Level:

Education:

  • High School Diploma, required

Experience:

  • Four (4) years of coding review experience in applying compliance, auditing and coding principles as they relate to professional coding and billing
  • Or equivalent combination of relevant education and/or experience.

Degrees, Licensure, and/or Certification:

  • Certified Professional Coder (CPC), Registered Health Information Technician (RHIT), Registered Health Information Administrator (RHIA) and/or Certified Coding Specialist (CCS), required
  •  Certified Risk Coder (CRC), Certified Professional Medical Auditor (CPMA)- Added bonus credentials

Knowledge, Skills, and Abilities:

Knowledge of:

  • ICD-10-CM and CPT/HCPCS coding guidelines to effectively apply to outpatient diagnoses and procedures.
  • Knowledge of prospective payment systems and thorough understanding of DRG/APC reimbursement methodologies and coding validation.
  • Understanding of anatomy, physiology, pharmacology and medical terminology.

Ability to:

  • Achieve thoroughness and accuracy in task completion
  • Analyze detailed information to determine appropriate compliance with coding and reimbursement regulations
  • Establish and maintain effective working relationships
  • Communicate clearly and concisely
  • Identify trends within audits

Systems

  • Epic experience preferred; 3M 360 CAC, Audit Manager
  • MS Office Applications (Word, Excel, Visio, Access, PowerPoint)

Distinguishing Characteristics of this Level:

All job performance relates to the strategic goals of DUHS and its entities.  All DUHS staff are expected to live Duke's Core Value: Caring for our patients, their loved ones and each other.  Demonstrating commitment to excellence, safety, integrity, diversity and teamwork.

 

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.



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About Duke University

Sourced by ZipRecruiter

Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US