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This role is contingent upon a contract award.
ICF is seeking a Salesforce DevOps Engineer with Copado experience to support release engineering, deployment automation, CI/CD pipeline execution, and DevSecOps practices for an enterprise Salesforce environment. This role will focus on improving deployment reliability, reducing manual release effort, supporting automated testing, and maintaining controlled release processes across Salesforce applications and shared platform services.
The ideal candidate has hands-on experience supporting Salesforce DevOps in structured Agile delivery environments. This role requires practical knowledge of Copado, Salesforce release management, environment coordination, version control, deployment validation, rollback planning, and production release support.
This work supports an enterprise Salesforce services environment that includes shared platform services, application development, security compliance, integrations, operations and maintenance, release support, stakeholder onboarding, and continuous improvement. The DevOps Engineer will work closely with Salesforce developers, architects, testers, security teams, business analysts, product owners, and client stakeholders to support secure, repeatable, and auditable deployments.
Job Location: This position is remote within the United States.
Please note that ICF monitors employee work locations, restricts access from foreign locations and IP addresses, and prohibits the use of personal VPN connections.
What You'll Be Doing

• Design, implement, standardize, maintain CI/CD pipelines across Salesforce Organizations using Copado and related release management practices.

• Support CI/CD execution across Salesforce environments, including deployment planning, validation, promotion, rollback readiness, and post-release verification.

• Automate and standardize Salesforce deployment and rollback procedures to reduce manual effort, improve release quality, and increase deployment consistency.

• Coordinate release activities across developers, testers, architects, product owners, security teams, and client stakeholders.

• Support integration of automated testing, code quality checks, security scans, and deployment verification into Salesforce release pipelines.

• Integrate security tooling including SAST, DAST, dependency scanning, and automated compliance validation into deployment pipelines

• Support release readiness activities, including deployment schedules, change requests, approvals, release notes, validation evidence, and production readiness reviews.

• Troubleshoot failed deployments, environment conflicts, metadata issues, test failures, access issues, and production release defects.

• Maintain traceability across user stories, defects, code changes, test results, approvals, deployment artifacts, and release records.

• Collaborate with Salesforce developers, MuleSoft teams, security teams, and stakeholders to improve deployment efficiency and reliability

• Develop and maintain technical documentation, including pipeline configuration, deployment procedures, rollback steps, environment diagrams, release checklists, and operational support guidance.

• Participate in Agile delivery activities, including sprint planning, backlog refinement, daily standups, sprint reviews, retrospectives, and PI planning.

• Work within formal change control, security, privacy, Section 508, and documentation expectations for a regulated federal environment.

What You Must Have

• Bachelor's degree
• 4+ years of experience supporting application development, DevOps, release engineering, deployment automation, or enterprise software implementation.

• 2+ years of experience supporting Salesforce release management, Salesforce deployment processes, Salesforce environment management, or Salesforce DevOps.

• 1+ year of experience configuring, operating, or supporting Copado for Salesforce deployments.

• 1+ year of experience supporting CI/CD pipelines, version control, automated testing, deployment validation, rollback planning, or production release support.

• 1+ year of experience working in Agile delivery environments using tools such as Jira, Confluence, Slack, Mural, or similar collaboration tools.

• Copado DevOps certification.

• Ability to obtain and maintain a federal public trust clearance or equivalent client-required background investigation.
• Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US
• Must have lived in the US 3 full years out of the last 5 years

Preferred Qualifications

• Copado Robotic Testing certification.

• Copado Data Deploy certification.

• Salesforce Platform Developer I, Salesforce Administrator, or Salesforce App Builder certification.

• Experience supporting Salesforce DevOps in federal, healthcare, financial services, or other regulated environments.

• Experience integrating automated test execution, static code analysis, security scans, or quality gates into CI/CD pipelines.

• Experience with Salesforce metadata management, branching strategies, sandbox management, package deployment, and release governance.

• Experience supporting production monitoring, incident response, defect remediation, root cause analysis, and release retrospectives.

• Experience maintaining audit-ready deployment documentation in formal change control or security authorization environments.

Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$89,649.00 - $152,404.00
Nationwide Remote Office (US99)