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Remote Engineering Technical Writer Jobs in Michigan

Autodesk

Technical Marketing Manager

Three Rivers, MI · On-site +1

$103K - $183K/yr

Work withproduct,engineering, andcustomersuccess teams to ensure demos and content accurately ... Canada Remote or US Remote Learn More About Autodesk Welcome to Autodesk! Amazing things are ...

The C2 Group

Technical Lead

Grand Rapids, MI · On-site +1

We support a flexible and remote work environment. This role requires the ability to attend in ... Designing intelligent workflows, writing agents, and finding the right spots to apply automation ...

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Remote Engineering Technical Writer information

What are Remote Engineering Technical Writers?

Remote Engineering Technical Writers are professionals who create, edit, and maintain technical documentation related to engineering projects and products, all while working from a remote location. They translate complex engineering concepts into clear and user-friendly manuals, guides, and specifications for various audiences. These writers collaborate with engineers, developers, and product managers through digital communication tools to ensure accurate and up-to-date documentation. Their work supports the proper use, maintenance, and compliance of engineering systems, and is essential in industries like software, manufacturing, and technology.

What is the difference between Remote Engineering Technical Writer vs Remote Software Developer?

AspectRemote Engineering Technical WriterRemote Software Developer
Required CredentialsBachelor's in Engineering, Technical Communication, or related field; technical writing certificationsBachelor's in Computer Science, Software Engineering, or related field; coding certifications often preferred
Work EnvironmentCollaborates with engineering teams to produce documentation; often in a technical or corporate settingDevelops, tests, and maintains software; works in coding environments, often remotely with teams
Employer & Industry UsageTech companies, engineering firms, SaaS providersTech companies, startups, software firms
Common Search & Comparison IntentUnderstanding roles, skills, and career paths in technical writing vs software development

Remote Engineering Technical Writers focus on creating clear documentation for engineering products, while Remote Software Developers build and maintain software applications. Both roles require technical knowledge but differ in daily tasks and skill sets, making them distinct career paths within the tech industry.

What are the key skills and qualifications needed to thrive as a Remote Engineering Technical Writer, and why are they important?

To thrive as a Remote Engineering Technical Writer, you need strong technical writing skills, a background in engineering or a related field, and often a bachelor's degree in English, engineering, or communications. Familiarity with documentation tools like Confluence, MadCap Flare, or Microsoft Word, and experience with version control systems such as Git, are typically required. Excellent attention to detail, self-motivation, and clear communication are standout soft skills for this remote position. These abilities ensure accurate, user-friendly documentation that supports engineering teams and end-users, even when collaborating across distances.

How does a Remote Engineering Technical Writer typically collaborate with engineering teams across different time zones?

Remote Engineering Technical Writers often work closely with engineers, product managers, and other stakeholders who may be distributed globally. To facilitate efficient collaboration, they commonly rely on asynchronous communication tools such as Slack, email, and project management platforms like Jira or Trello. Scheduling regular check-ins, maintaining clear documentation, and proactively clarifying technical requirements are key to overcoming time zone differences. Flexibility and strong self-management skills help ensure that documentation remains accurate and up-to-date despite limited overlapping work hours.
What are the most commonly searched types of Engineering Technical Writer jobs in Michigan? The most popular types of Engineering Technical Writer jobs in Michigan are:
What are popular job titles related to Remote Engineering Technical Writer jobs in Michigan? For Remote Engineering Technical Writer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Engineering Technical Writer jobs in Michigan look for? The top searched job categories for Remote Engineering Technical Writer jobs in Michigan are:
What cities in Michigan are hiring for Remote Engineering Technical Writer jobs? Cities in Michigan with the most Remote Engineering Technical Writer job openings:
Remote Engineering Technical Writer jobs near you
Customer Technical Support Specialist

Customer Technical Support Specialist

Guardian Alarm

Southfield, MI • Remote

Full-time

Posted 14 days ago

Job description

The Customer Tech Support Specialist will assist both residential and commercial customers with complex security and fire alarm issues and help program automated items such as thermostats, sensors, door locks, light modules and key fobs. Ideal representatives will strive to successfully resolve the customer’s issue while keeping the best interests of the company and customer in mind. 

  • Answer incoming technical-related calls from existing commercial and residential customers regarding Guardian’s products and services.
  • Engage with our valued customers by problem solving, deescalating, and resolving issues and concerns.
  • Review accounts for accuracy, enhancing the department’s ability to maximize profitability and resolution.
  • Interact with customers to provide excellent support and accurate information on Guardian’s products and solutions.
  • Provide solutions to customer's technical issues by identifying the problem, researching answers, and guiding the customer step-by-step through corrective measures for one-call resolution. 
  • Help customers with the installation of cameras, battery replacements, fire systems and other components including but not limited to remote programming. 
  • Provide recommendations on upgrades to the customer's current home security alarm or highlight advances in home automation.
  • Assign technicians to visit a customer’s home or business if their issue cannot be resolved effectively over the phone.
  • Proactively work to assist others in achieving the organization’s objectives.
  • Ensure that appropriate actions are taken to resolve customers’ problems and concerns on the first call.
  • Maintain customer accounts and records of customer interactions with accurate details of inquiries, complaints, or comments in MAStermind and CRM.
  • Use gained knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Diagnose alarm system problems via telephone and create service ticket only after exhausting all resources and expertise.
  • Perform all procedures as required to resolve customer problems and/or concerns.

Required Skills, Knowledge, Experience and Education:

  • Excellent communication skills including active listening.
  • One-year technical experience preferred.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn Guardian’s products and solutions.
  • Ability to remain calm in a high-paced 24/7/365 customer service call center environment
  • High School Diploma or G.E.D. required
  • Some college preferred
  • Regular and reliable attendance record
  • 1-2 years of customer service experience required

Apply